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1 - 12 de 12 resultados para “stefan garding”
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  • Complaint Management and Channel Choice

    An Analysis of Customer Perceptions

    de Stefan Garding, Andrea Bruns ...
    Series series Business and Management (R0)
    This book investigates customer perceptions and expectations of complaint channels. In addition to the conventional channels, the adequacy of online social networks as new complaint channel is analysed. The managerial recommendations to improve customer satisfaction are based on a survey and reveal critical determinants of customer channel choice and their expectation and perception of each ... Leer más

    $49.99 USD

  • Der Einfluss des Beschwerdekanals auf das Kündigungsverhalten

    de Stefan Garding ...
    Series series Business and Economics (German Language)
    In der aktuellen Forschung zum Beschwerdemanagement wurden die unterschiedlichen Auswirkungen von interaktiven und schriftlichen Beschwerdekanälen auf den Erfolg einer Beschwerdebearbeitung noch nicht untersucht. Die vorliegende Studie schließt diese Forschungslücke. Die empirische Untersuchung von Unternehmensdaten legt nahe, dass Beschwerden über schriftliche Beschwerdekanäle im Vergleich zu ... Leer más

    $49.99 USD

  • Methoden und strukturierte Ansätze für den Innovationsprozess

    de Stefan Garding, Johannes Elspaß ...
    Studienarbeit aus dem Jahr 2009 im Fachbereich BWL - Unternehmensführung, Management, Organisation, Note: 1,0, Bergische Universität Wuppertal, Sprache: Deutsch, Abstract: Innovationen sind zu einem wesentlichen Erfolgsfaktor in der Wirtschaft geworden und können die Basis für eine dauerhaft erfolgreiche Zukunft eines Unternehmens bilden. In dieser Seminararbeit wird herausgestellt, in welchen ... Leer más

    $18.03 USD

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  • Looptail

    How One Company Changed the World by Reinventing Business

    de Bruce Poon Tip ...
    This book combines an extraordinary first-person account of an entrepreneurial instinct to start and develop a highly-successful international travel adventure company and reveals unusual management secrets that not only keep employees fully engaged but also keep customers extremely happy.After being fired from McDonald's as a teenager, Poon Tip decided that if he wanted to be successful in life, ... Leer más

    $14.99 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • Call Centers For Dummies

    de Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson ...
    Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses ... Leer más

    $17.00 USD

  • The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

    de Hyken,Shep ...
    Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer Shep Hyken delivers seven powerful strategies that any ... Leer más

    $8.99 USD o gratis con Kobo Plus

  • Wal-Mart: The Bully of Bentonville

    How the High Cost of Everyday Low Prices is Hurting America

    de Anthony Bianco ...
    The largest company in the world by far, Wal-Mart takes in revenues in excess of $280 billion, employs 1.4 million American workers, and controls a large share of the business done by almost every U.S. consumer-product company. More than 138 million shoppers visit one of its 5,300 stores each week. But Wal-Mart’s “everyday low prices” come at a tremendous cost to workers, suppliers, competitors, ... Leer más

    $6.99 USD

  • A Joosr Guide to... The Challenger Sale by Matthew Dixon and Brent Adamson: How to Take Control of the Customer Conversation

    de Joosr ...
    In today's fast-paced world, it's tough to find the time to read. But with Joosr guides, you can get the key insights from bestselling non-fiction titles in less than 20 minutes. Whether you want to gain knowledge on the go or find the books you'll love, Joosr's brief and accessible eBook summaries fit into your life. Find out more at joosr.com.Although traditional approaches to sales suggest that ... Leer más

    $2.99 USD o gratis con Kobo Plus

  • Treat Your Customers

    Thirty Lessons on Service and Sales That I Learned at My Family's Dairy Queen Store

    de Bob Miglani ...
    A successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family's Dairy Queen(R) storeCustomer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his ... Leer más

    $9.99 USD

  • Finding the Sticking Point

    Increase Sales by Transforming Customer Resistance into Customer Engagement

    de Brady G. Wilson ...
    This brief, incisive, and entertaining book will take you to that place where sales are made with energy and flow. Finding the Sticking Point shows you how to converse with your customers in ways that help you:Find the point of resistance to a saleDetect its connection of this point of resistance to your cutomer's emotional needs and energizersBuild a relationship based on trustIncrease your sales ... Leer más

    $8.99 USD o gratis con Kobo Plus

  • How to Win Campaigns

    Communications for Change

    de Chris Rose ...
    How to Win Campaigns is a practical guide for creating and running successful campaigns. Written for the new campaigner and the experienced communicator alike, it explores what works (and what doesn't) and shows how to use principles and strategy in campaigning as a new form of public politics. Applicable to any issue and from any point of view, the book's key steps and tools provide models of ... Leer más

    $55.99 USD

  • Rethinking Utility Customer Care

    Satisfying Your Always-Connected, Always-On Customers

    de Todd W. Arnold ...
    Is your customer care ready for our connected world? Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the grid, the meter, and the customer. Rethinking Utility Customer Care examines the convergence of these two trends-the "smart customer" with smart energy-revealing the implications, challenges, ... Leer más

    $31.99 USD