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Generations at Work

Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace

de Ron Zemke, Claire Raines, Bob Filipczak ...

Written for those struggling to manage a workforce with incompatible ethics, values, and working styles, this book looks at the root causes of professional conflict and offers practical guidelines for navigating multigenerational differences.By exploring the most common causes of conflict--including the Me Generation’s frustration with Gen Yers’ constant desire for feedback and the challenges ... Leer más

$12.99 USD

Disponible también en: Audiolibro

Written for those struggling to manage a workforce with incompatible ethics, values, and working styles, this book looks at the root causes of professional conflict and offers practical guidelines for navigating multigenerational differences.By exploring the most common causes of conflict--including the Me Generation’s frustration with Gen Yers’ constant desire for feedback and the challenges
... Leer más

Disponible también en: Audiolibro
Coaching Knock Your Socks Off Service

de Ron Zemke, Kristin Anderson ...

Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to:help frontline employees hone their skills,maintain the ... Leer más

$4.99 USD

Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to:help frontline employees hone their skills,maintain the
... Leer más
Managing Knock Your Socks Off Service

de Chip Bell, Ron Zemke, John Bush ...

You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or ... Leer más

$7.99 USD

Disponible también en: Audiolibro

You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or
... Leer más

Disponible también en: Audiolibro
Delivering Knock Your Socks Off Service: EBook Edition

de Ron ZEMKE, Bobette Hayes WILLIAMSON ...

Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks ... Leer más

$28.99 USD

Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks
... Leer más
Audiolibro

Working with Jerks

de Ron Zemke ...

Narrado por Liane Hansen ...

Abreviado

46 minutos

A Simon & Schuster audiobook. Simon & Schuster has a great book for every listener. ... Leer más

$9.99 USD

A Simon & Schuster audiobook. Simon & Schuster has a great book for every listener.
... Leer más
Audiolibro

Generations at Work

Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace

de Bob Filipczak, Claire Raines, Ron Zemke ...

Narrado por Joe Geoffrey ...

Completo

9 hora 36 minutos

Annoyed with your workmates and flustered with your staff? Don’t understand how they think, act, and communicate—especially the twentysomethings who ask questions all the time and want confirmation that they’re doing great?All these difficult people may be nothing more than diverse demographics. Friction among Traditionalists, Boomers, Xers, and Millennials has spiked, as four distinct generations ... Leer más

$29.99 USD

Disponible también en: eBook

Annoyed with your workmates and flustered with your staff? Don’t understand how they think, act, and communicate—especially the twentysomethings who ask questions all the time and want confirmation that they’re doing great?All these difficult people may be nothing more than diverse demographics. Friction among Traditionalists, Boomers, Xers, and Millennials has spiked, as four distinct generations
... Leer más

Disponible también en: eBook
Audiolibro

Managing Knock Your Socks Off Service

de Chip R. Bell, John Bush, Ron Zemke, David Zielinski ...

Narrado por Sean Pratt ...

Completo

7 hora 28 minutos

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space ... Leer más

$24.99 USD

Disponible también en: eBook

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space
... Leer más

Disponible también en: eBook

Audiolibro

The 2020 Workplace

How Innovative Companies Attract, Develop, and Keep Tomorrow's Employees Today

de Karie Willyerd, Jeanne C. Meister ...

Narrado por Eliza Foss ...

Completo

9 hora 44 minutos

What companies need to know—and do—to win and hold on to tomorrow's best employeesThe workplace of the future is being shaped today by Web 2.0—a collection of breakthrough social media technologies—and by the Millennial Generation, people born between 1977 and 1997. The convergence of these emerging workplace trends has created a generation of hyperconnected workers who are placing increased ... Leer más

$28.99 USD

Disponible también en: eBook

What companies need to know—and do—to win and hold on to tomorrow's best employeesThe workplace of the future is being shaped today by Web 2.0—a collection of breakthrough social media technologies—and by the Millennial Generation, people born between 1977 and 1997. The convergence of these emerging workplace trends has created a generation of hyperconnected workers who are placing increased
... Leer más

Disponible también en: eBook
The SPEED of Trust

The One Thing that Changes Everything

de Stephen M.R. Covey ...

Over two million copies sold.Stephen M. R. Covey shows how trust—and the speed at which it is established with clients, employees, and all stakeholders—is the single most critical component of a successful leader and organization.Stephen M. R. Covey, widely known as one of the world’s leading authorities on trust, asserts that it is “the most overlooked, misunderstood, underutilized asset to ... Leer más

$15.99 USD

Disponible también en: Audiolibros

Over two million copies sold.Stephen M. R. Covey shows how trust—and the speed at which it is established with clients, employees, and all stakeholders—is the single most critical component of a successful leader and organization.Stephen M. R. Covey, widely known as one of the world’s leading authorities on trust, asserts that it is “the most overlooked, misunderstood, underutilized asset to
... Leer más

Disponible también en: Audiolibros
Leading Change, With a New Preface by the Author

de John P. Kotter ...

The international bestseller-now with a new preface by author John Kotter.Millions worldwide have read and embraced John Kotter’s ideas on change management and leadership.From the ill-fated dot-com bubble to unprecedented M&A activity to scandal, greed, and ultimately, recession-we’ve learned that widespread and difficult change is no longer the exception. It’s the rule. Now with a new preface, ... Leer más

$25.99 USD o gratis con Kobo Plus

The international bestseller-now with a new preface by author John Kotter.Millions worldwide have read and embraced John Kotter’s ideas on change management and leadership.From the ill-fated dot-com bubble to unprecedented M&A activity to scandal, greed, and ultimately, recession-we’ve learned that widespread and difficult change is no longer the exception. It’s the rule. Now with a new preface,
... Leer más
The Heart of Change

Real-Life Stories of How People Change Their Organizations

de John P. Kotter, Dan S. Cohen ...

Moving beyond the process of changeWhy is change so hard? Because in order to make any transformation successful, you must change more than just the structure and operations of an organization-you need to change people’s behavior. And that is never easy.The Heart of Change is your guide to helping people think and feel differently in order to meet your shared goals. According to bestselling author ... Leer más

$25.99 USD o gratis con Kobo Plus

Disponible también en: Audiolibro

Moving beyond the process of changeWhy is change so hard? Because in order to make any transformation successful, you must change more than just the structure and operations of an organization-you need to change people’s behavior. And that is never easy.The Heart of Change is your guide to helping people think and feel differently in order to meet your shared goals. According to bestselling author
... Leer más

Disponible también en: Audiolibro
HBR's 10 Must Reads Boxed Set (6 Books) (HBR's 10 Must Reads)

de Harvard Business Review, Clayton M. Christensen, Daniel Goleman, Michael E. Porter, Peter F. Drucker ...

Series series HBR's 10 Must Reads
Timeless advice from the pages of Harvard Business ReviewYou want the most important ideas on management all in one place. Now you can have them--in a set of HBR's 10 Must Reads. We've combed through hundreds of Harvard Business Review articles on strategy, change leadership, managing people, and managing yourself and selected the most important ones to help you maximize your performance.This six ... Leer más

$89.99 USD o gratis con Kobo Plus

Timeless advice from the pages of Harvard Business ReviewYou want the most important ideas on management all in one place. Now you can have them--in a set of HBR's 10 Must Reads. We've combed through hundreds of Harvard Business Review articles on strategy, change leadership, managing people, and managing yourself and selected the most important ones to help you maximize your performance.This six
... Leer más

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Generations at Work

Coaching Knock Your Socks Off Service

Managing Knock Your Socks Off Service

Delivering Knock Your Socks Off Service: EBook Edition

Working with Jerks

Generations at Work

Managing Knock Your Socks Off Service

La gente que leyó estos también disfrutó

The 2020 Workplace

The SPEED of Trust

Leading Change, With a New Preface by the Author

The Heart of Change

HBR's 10 Must Reads Boxed Set (6 Books) (HBR's 10 Must Reads)

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