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Powerful Phrases for Dealing with Difficult People

Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

de Renee Evenson ...

How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.Communications expert Renee Evenson has written the definitive phrasebook on how to confront the ... Leer más

$11.99 USD

Disponible también en: Audiolibro

How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.Communications expert Renee Evenson has written the definitive phrasebook on how to confront the
... Leer más

Disponible también en: Audiolibro
Customer Service Training 101

Quick and Easy Techniques that Get Great Results

de Renee Evenson ...

This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” ... Leer más

$16.49 USD o gratis con Kobo Plus

This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,”
... Leer más
Powerful Phrases for Effective Customer Service

Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

de Renee Evenson ...

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common ... Leer más

$12.99 USD

Disponible también en: Audiolibro

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common
... Leer más

Disponible también en: Audiolibro
Customer Service Management Training 101

Quick and Easy Techniques That Get Great Results

de Renee Evenson ...

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step ... Leer más

$7.99 USD

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step
... Leer más
Frases poderosas para lidar com pessoas difíceis

Mais de 300 opções para resolver conflitos com chefes e colegas de trabalho

de Renée Evenson ...

Traducido por Ivanir Calado ...

Você pode escolher seus amigos, mas não pode escolher com quem trabalha.Organizado por tipos de personalidade e comportamentos, este livro ajudará você a se destacar como alguém que valoriza relações sólidas e honestas no trabalho.Muitas vezes, manter relações saudáveis no ambiente profissional é mais desafiador do que o trabalho em si.Em algum momento, encontraremos colegas carreiristas, ... Leer más

$7.99 USD

Você pode escolher seus amigos, mas não pode escolher com quem trabalha.Organizado por tipos de personalidade e comportamentos, este livro ajudará você a se destacar como alguém que valoriza relações sólidas e honestas no trabalho.Muitas vezes, manter relações saudáveis no ambiente profissional é mais desafiador do que o trabalho em si.Em algum momento, encontraremos colegas carreiristas,
... Leer más
Award Winning Customer Service

de Renee Evenson ...

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of ... Leer más

$5.99 USD

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of
... Leer más
Audiolibro

Powerful Phrases for Dealing with Difficult People

Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

de Renee Evenson ...

Narrado por Jill Blackwood ...

Completo

6 hora 53 minutos

How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.Communications expert Renee Evenson has written the definitive phrasebook on how to confront the ... Leer más

$23.99 USD

Disponible también en: eBook

How to Manage Work Relationships in a Constructive Way that Leads to Success.Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial.Communications expert Renee Evenson has written the definitive phrasebook on how to confront the
... Leer más

Disponible también en: eBook
Customer Service Training 101

Quick and Easy Techniques That Get Great Results

de Renee Evenson ...

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for ... Leer más

$7.99 USD

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for
... Leer más
Audiolibro

Powerful Phrases for Effective Customer Service

Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

de Renee Evenson ...

Narrado por Kelly D’Ambrosio ...

Completo

7 hora 58 minutos

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common ... Leer más

$26.99 USD

Disponible también en: eBook

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers.In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common
... Leer más

Disponible también en: eBook
Audiolibro

Customer Service Training 101

Quick and Easy Techniques That Get Great Results, Third Edition

de Renee Evenson ...

Narrado por Sandra Burr ...

Completo

6 hora 40 minutos

Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses ... Leer más

$35.99 USD

Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses
... Leer más

Audiolibro

The Bully-Free Workplace

Stop Jerks, Weasels, and Snakes From Killing Your Organization

de Gary Namie, Ruth F. Namie ...

Narrado por Christine Marshall ...

Completo

4 hora 45 minutos

The simple truth is that businesses need to address bullying to protect their bottom line. Written by pioneers of workplace bullying, this book will challenge employers to stop destruction from within their organizations. By following the authors proprietary Blueprint Intervention program, readers--specifically managers and other higher-level professional involved with stagger engagement--will be ... Leer más

$12.99 USD

Disponible también en: eBook

The simple truth is that businesses need to address bullying to protect their bottom line. Written by pioneers of workplace bullying, this book will challenge employers to stop destruction from within their organizations. By following the authors proprietary Blueprint Intervention program, readers--specifically managers and other higher-level professional involved with stagger engagement--will be
... Leer más

Disponible también en: eBook
Audiolibro

Powerful Phrases for Dealing with Workplace Conflict

What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers

de Karin Hurt, David Dye ...

Narrado por Karin Hurt, David Dye ...

Completo

4 hora 49 minutos

Read by the authors.An essential guide to master any workplace conflict with confidence and ease, have less drama, better results, and thrive at work.In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and ... Leer más

$20.99 USD

Disponible también en: eBook

Read by the authors.An essential guide to master any workplace conflict with confidence and ease, have less drama, better results, and thrive at work.In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and
... Leer más

Disponible también en: eBook

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“renee evenson”

Powerful Phrases for Dealing with Difficult People

Customer Service Training 101

Powerful Phrases for Effective Customer Service

Customer Service Management Training 101

Frases poderosas para lidar com pessoas difíceis

Award Winning Customer Service

Powerful Phrases for Dealing with Difficult People

Customer Service Training 101

Powerful Phrases for Effective Customer Service

Customer Service Training 101

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The Bully-Free Workplace

Powerful Phrases for Dealing with Workplace Conflict

eReaders

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