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  • Fostering Global Citizenship Through Faculty-Led International Programs

    With awareness of both the opportunities and challenges presented by globalization, there is a growing trend among colleges and universities across the country to commit goals and resources to the concept of internationalizing their campuses. This can occur in a number of different ways but a common thread involves exploring the concept of global citizenship and finding ways to embed this concept ... Leer más

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  • Deep Learning

    Engage the World Change the World

    Engage the World Change the WorldDeep Learning has claimed the attention of educators and policymakers around the world. This book not only defines what deep learning is, but takes up the question of how to mobilize complex, whole-system change and transform learning for all students.Deep Learning is a global partnership that works to: transform the role of teachers to that of activators who ... Leer más

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  • Service Quality Management in Hospitality, Tourism, and Leisure

    Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts ... Leer más

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  • The Inclusion Revolution Is Now

    An Innovative Framework for Diversity and Inclusion in the Workplace

    Take an innovative approach to a climate of change within your workplace or organization with this guidebook on diversity and inclusion.Author Maura G. Robinson, an authority on diversity and inclusion, has been helping companies create systemic process of change for more than twenty years. In the Inclusion Revolution Is Now, she explores as you cancreate an environment of inclusion where all ... Leer más

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  • Everyday Teacher Leadership

    Taking Action Where You Are

    Series Libro 14 - Jossey-Bass Leadership Library in Education
    The essential guidelines for leading effective change in your schoolFrom an education expert comes a much-needed resource that gives teacher leaders the strategies and tools they need to improve their practice and assume new leadership roles in their schools. The author outlines the everyday acts of teacher leadership and shows how to lead effectively through collaboration. The book also contains ... Leer más

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  • Cultural Change and Leadership in Organizations

    A Practical Guide to Successful Organizational Change

    Cultural Change and Leadership in Organizations discusses ways in which organizations are able to implement successful strategic change; inspirational and conceptual material is combined with practical examples and concrete interventions for planning and implementing cultural change within organizations. Cultural Change and Leadership in Organizations is targeted toward professionals, including ... Leer más

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  • Bridge the Culture Gaps

    A toolkit for effective collaboration in the diverse, global workplace

    de Robert Gibson ...
    The highly practical self-help guide to optimize the performance of individuals working in an intercultural environment.Readers will learn how to mitigate unconscious bias to create inclusive organizations and how to use key cultural dimensions to communicate and cooperate in intercultural teams. Addressing the unique challenges of influencing across cultures and managing international projects, ... Leer más

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  • Handbook of Hospitality Marketing Management

    Edición de Haemoon Oh ...
    This handbook consists of 19 chapters that critically review mainstream hospitality marketing research topics and set directions for future research efforts. Internationally recognized leading researchers provide thorough reviews and discussions, reviewing hospitality marketing research by topic, as well as illustrating how theories and concepts can be applied in the hospitality industry. The ... Leer más

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  • Organizations and Management in Cross-Cultural Context

    *Winner in the Management and Leadership Textbook Category at CMI Management Book of the Year Awards 2015*An ideal course text for Organizational Behaviour, Human Resource Management or Cross-Cultural Management courses.Chapters present the fundamental theoretical approaches in all key areas including leadership, ethics and change, and then explore them in the context of culture and cross-cultural ... Leer más

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  • Tour Guiding Research

    Insights, Issues and Implications

    Series Libro 62 - Aspects of Tourism
    This book provides an authoritative, state-of-the-art review of tour guiding scholarship and research and aims to foster best practice and to stimulate further study and research on tour guiding across a range of disciplines. It explores how tour guiding theory and practice has evolved over time and what factors have contributed to this. The volume consolidates, synthesises and adds to the ... Leer más

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  • Rewire

    A Radical Approach to Tackling Diversity and Difference

    A new perspective on tackling diversity and difference in the workplace.Rewire: A Radical Approach to Tackling Diversity and Difference takes a fresh look at the issue of equality, diversity and inclusion at work. It critiques the current thinking and practices that are responsible for slow progress in this area, while providing readers with a new, holistic and tactical perspective that leverages ... Leer más

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  • Using Quality Benchmarks for Assessing and Developing Undergraduate Programs

    Using Quality Benchmarks for Assessing and Developing Undergraduate ProgramsUsing Quality Benchmarks for Assessing and Developing Undergraduate Programs introduces selected performance criteria-benchmarks-to assist undergraduate programs in defining their educational goals and documenting their effectiveness.The book explores the attributes of undergraduate programs by focusing on educationally ... Leer más

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