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1 - 12 de 28 resultados para “nigel hill”
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  • The Mastery of Customer Service in Careers

    de J. Mark Munoz, Nigel Hill, Diane Crutcher ...
    The Mastery of Customer Service in Careers highlights the experiences of three high school buddies who reached the pinnacle of their careers in service.The three men–a general, a medical doctor who founded a successful chain of wellness clinics, and a professor who serves as director of a global hotel business– recount the career challenges they faced and their pathways to success. Along with a ... Leer más

    $12.99 USD

  • The Handbook of Customer Satisfaction and Loyalty Measurement

    de Nigel Hill, Jim Alexander ...
    Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the reader step-by-step through the process of designing and conducting a survey to generate accurate ... Leer más

    $52.99 USD

  • How to Measure Customer Satisfaction

    de Nigel Hill, John Brierley ...
    Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make ... Leer más

    $62.99 USD

  • Hill 60

    de Nigel Cave ...
    Series series Battleground Ypres
    The shell-ravaged landscape of Hill 60, some three miles to the south east of Ypres, conceals beneath it a labyrinth of tunnels and underground workings. This small area saw horrendous fighting in the early years of the war as the British and Germans struggled to control its dominant view over Ypres. ... Leer más

    $12.99 USD o gratis con Kobo Plus

  • Audiolibro

    War of the Windsors

    The Inside Story of Charles, Andrew and the Rivalry That Has Defined the Royal Family

    de Nigel Cawthorne ...
    Narrado por Samuel Hill ...

    Completo

    8 hora 49 minutos

    Telling the story of their lives from children to modern day, this fascinating and revelatory new book will look at the fraught relationship (and fiery rivalry) between King Charles and Prince Andrew.Raised for vastly different futures, one burdened with the responsibility of becoming the future king and the other destined to live in his shadow, Charles and Andrew have spent their lives on ... Leer más

    $31.99 USD

  • Marine Diesel Engines

    Maintenance, Troubleshooting, and Repair

    de Nigel Calder ...
    Praise for this boating classic:“The most up-to-date and readable book we've seen on the subject.”—Sailing World“Deserves a place on any diesel-powered boat.”—Motor Boat & Yachting“Clear, logical, and even interesting to read.”—Cruising WorldKeep your diesel engine going with help from a master mechanicMarine Diesel Engines has been the bible for do-it-yourself boatowners for more ... ... Leer más

    $21.99 USD

  • Diesel Engine Care and Repair

    A Captain's Quick Guide

    de Nigel Calder ...
    Series series Captain's Quick Guides
    When it's sink or swim, this Quick Guide will keep you afloat!On the water, when an engine problem surfaces, there is no time to spend searching through an exhaustive manual. Diesel Engine Care and Repair provides all the answers--fast.Drawn from the world's largest boating library, it presents 14 color panels of authoritative, concise information on diesel engines. This on-the-spot reference is a ... Leer más

    $10.99 USD

  • Audiolibro

    The New Dark Age

    Why Liberals Must Win the Culture Wars

    de Nigel Biggar ...
    Narrado por Hannibal Hills ...

    Completo

    6 hora 5 minutos

    In an increasingly polarized age, culture wars are everywhere. They are often criticized as superficial or confected disagreements designed to distract us from more important issues. Is this true, or are they rather more fundamental than that?In this thoughtful and passionate intervention, renowned theologian and moral philosopher Nigel Biggar argues that 'culture wars' are in fact political and ... Leer más

    $15.99 USD

  • Audiolibro

    How to (Almost) Make Friends on the Internet

    One man who just wants to connect. One very annoyed world.

    de Michael Cunningham ...
    Narrado por Bec Hill, Catherine Bailey, Nigel Pilkington, Peter Mooney ...

    Completo

    2 hora 16 minutos

    'Will have you in stitches' The Irish Times'He's almost certainly not the hero you ordered, but he's the hero we need right now' Dave Gorman'I nearly stopped breathing twice as I was laughing so much. Glorious." Dom Joly'Probably the funniest thing I've read this year' Rufus HoundGet ready for the online adventures of one man who just wants to make friendsAnd... ... Leer más

    $8.99 USD

  • Max Havelaar; or, the Coffee Auctions of the Dutch Trading Company (Summarized Edition)

    Enriched edition. A 19th-Century Satire of Dutch Imperialism, Corruption, and East Indies Exploitation

    de Multatuli, Nigel Blackwood, Abigail Hill ...
    Traducido por Alphonse Nahuys ...
    Max Havelaar; or, the Coffee Auctions of the Dutch Trading Company (1860) is a searing, formally adventurous indictment of Dutch rule in the East Indies. Framed by the philistine broker Droogstoppel and the idealistic clerk Stern, it intercuts satire, documentary fragments, and the elegiac tale of Saïdjah and Adinda to expose abuses in Lebak and the metropolitan profits built on them. Sudden ... Leer más

    $1.99 USD

  • How to Read a Nautical Chart, 2nd Edition (Includes ALL of Chart #1)

    A Complete Guide to Using and Understanding Electronic and Paper Charts

    de Nigel Calder ...
    Authoritative, practical, and hands-on information on reading and relying on electronic and paper nautical chartsThe classic How to Read a Nautical Chart explains every aspect of electronic and paper nautical charts: how a chart is assembled, how to gauge the accuracy of chart data, how to read charts created by other governments, how to use information such as scale, projection technique and ... Leer más

    $21.99 USD

  • Audiolibro

    Pressure

    How the people who power Formula One thrive at the limits

    de Simon Lazenby ...
    Narrado por Simon Lazenby, Nigel Barden ...

    Completo

    10 hora 55 minutos

    **Brought to you by Penguin.As lead presenter for Sky Sports Formula One live coverage, Simon Lazenby is at the centre of Grand Prix race-weekend action. In this book, he takes us off camera to give us exclusive, behind-the-scenes access to the people who power this multi-billion-pound sport.**Drawing on over a decade’s accumulated first-hand knowledge and connections across the paddock, Simon ... Leer más

    $18.99 USD