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“nadane y wright”

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  • Customer Experience Management in the Caribbean

    Concepts, Case Studies and Challenges

    de Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright ...
    Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging ... Leer más

    $93.99 USD

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  • Performance measurement of workplace change

    in two different cultural contexts

    de Chaiwat Riratanaphong ...
    Nowadays, organisations must cope with the pressure of cost reduction and efficiency in order to succeed in a highly competitive business environment. However, drivers to improve social interaction and employee’s performance and as such to contribute to organisational goals and objectives make it necessary to be concerned with other performance criteria as well, such as effectiveness, flexibility, ... Leer más

    Gratis

  • Transforming Supply Chains

    Realign Your Business To Better Serve Customers In A Disruptive World

    de John Gattorna, Deborah Ellis ...
    Series series Financial Times Series
    John Gattorna and Deborah Ellis are long-term collaborators on the design and management of enterprise supply chains.Dr John Gattorna has been one of the most influential voices in the development of the modern supply chain. His long-held vision of the supply chain as the central nervous system of an organisation and as a major source of competitive advantage if done well has inspired both supply ... Leer más

    $19.99 USD

  • An Introduction to Service Design

    Designing the Invisible

    de Lara Penin ...
    A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it.Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and ... Leer más

    $44.99 USD

  • Learning Transformed

    8 Keys to Designing Tomorrow’s Schools, Today

    de Eric C. Sheninger ...
    With all that we know about how students learn, the nature of the world they will face after graduation, and the educational inequities that have existed for centuries, maintaining a traditional, one-size-fits-all approach to teaching and learning is tantamount to instructional malpractice.International security, the success of global economies, and sustainability as a global society all depend on ... Leer más

    $31.99 USD

  • Facilities Management and Corporate Real Estate Management as Value Drivers

    How to Manage and Measure Adding Value

    Edición de Per Anker Jensen, Theo van der Voordt ...
    Facilities Management (FM) and Corporate Real Estate Management (CREM) are two closely related and relatively new management disciplines with developing international professions and increasing academic attention. Both disciplines have from the outset a strong focus on controlling and reducing cost for real estate, facilities and related services. In recent years there has been a change towards ... Leer más

    $70.99 USD

  • Strategic Operations Management

    de Steve Brown, John Bessant, Fu Jia ...
    Strategic Operations Management, 4th Edition, shows how vital it is to have world-class operations management in any organisation. In the past, where organisations tended to be more hierarchical than today, the words, "strategy" and "operations" were almost mutually exclusive. In today's highly competitive environment, though, strategic operations capabilities must be in place for organisations to ... Leer más

    $89.99 USD

  • Principles and Practice of Marketing

    de Jim Blythe ...
    When you think of marketing you may think of the adverts that pop up at the side of your screen or the billboards you see when you′re out - all those moments in the day when somebody is trying to grab your attention and sell you something! Marketing is about advertising and communications in part, but it′s also about many other things which all aim to create value for customers, from product ... Leer más

    $68.99 USD

  • Design Management

    The Essential Handbook

    de David Hands ...
    Design Management is the essential handbook to all things design. As a discipline, design management is continually in motion; changing, responding and adapting to the dynamics of social and business transformation. As a business function, it combines project management, design, strategy and supply chain techniques to enable the creation of more effectively designed products, services, ... Leer más

    $53.99 USD

  • Putting People at the Heart of Policy Design

    Using Human-Centered Design to Serve All

    de Jamie Munger, Rudi Van Dael ...
    The basic premise of human-centered design is to put beneficiaries at the heart of the design process. For policies and projects, a human-centered design approach can increase the positive impact on people’s lives by contributing to a deeper understanding of their challenges, aspirations, and dreams. This book aims to support policy makers to apply human-centered design methods. Part 1 discusses ... Leer más

    $5.99 USD o gratis con Kobo Plus

  • Knowledge Management

    Value Creation Through Organizational Learning

    de Gita Kumta, Klaus North ...
    Series series Business and Management (R0)
    This textbook on knowledge management draws on the authors’ more than twenty years of research, teaching and consulting experience. The first edition of this book brought together European, Asian and American perspectives on knowledge-based value creation; this second edition features substantial updates to all chapters, reflecting the implications of the digital transformation on knowledge work ... Leer más

    $80.99 USD

  • Lean Pedagogy

    Using Lean Thinking to Improve Student Results and Optimise Classroom Costs

    de Benjamin Chibaira ...
    In this book, the author challenges the status quo in schools with an emphasis on students' results, and the associated costs, and curriculum lead times for achieving these results. Policy and curriculum changes, as well as funding initiatives, have been the most common interventions for the prominent systemic issues faced by schools. However, these have proven neither effective nor sustainable in ... Leer más

    $9.99 USD o gratis con Kobo Plus