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“mercer smith”

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  • CXOXO

    Building a Support Team Your Customers Will Love

    de Mercer Smith ...
    CXOXO: Building a Support Team Customers Will Love is the ultimate guide to creating your customer experience strategy from the ground up. Maybe you are someone who is just starting to build their career and wants to get an insider's look at what you should be thinking about. Equally possible is that you are heading up CX at a larger company, and want to get some in-depth case studies and ... Leer más

    $9.99 USD o gratis con Kobo Plus

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  • Empowered

    Ordinary People, Extraordinary Products

    de Marty Cagan ...
    Series series Silicon Valley Product Group
    What is it about the top tech product companies such as Amazon, Apple, Google, Netflix and Tesla that enables their record of consistent innovation?Most people think it’s because these companies are somehow able to find and attract a level of talent that makes this innovation possible. But the real advantage these companies have is not so much who they hire, but rather how they enable their people ... Leer más

    $19.00 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • Successful Business Process Management

    What You Need to Know to Get Results

    de Paula Berman ...
    This book has done all the homework for you and provides a succinct, accessible overview on the training and tools available for process improvement that fills that gap of being not too rigid nor too blasé.Too few standard procedures within an organization and inefficiency will inevitably ensue. But too many, and creativity is stifled. This catch-22 is enough to make heads spin! How does one ... Leer más

    $13.49 USD

  • Hacking Marketing

    Agile Practices to Make Marketing Smarter, Faster, and More Innovative

    de Scott Brinker ...
    Apply software-inspired management concepts to accelerate modern marketingIn many ways, modern marketing has more in common with the software profession than it does with classic marketing management. As surprising as that may sound, it's the natural result of the world going digital. Marketing must move faster, adapt more quickly to market feedback, and manage an increasingly complex set of ... Leer más

    $17.00 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • Practical Kaizen

    501 Daily Ideas To Improve Your Business

    de James JJ Kelly ...
    Need some ideas about what to improve? PDCA/PDSA, TQM, Reengineering, ISO9000, CMM, CMMI, Six Sigma, Lean, Lean Six Sigma, JIT, DoE, statistical process control, EFQM, Kaizen, 5S…All of these methods and frameworks are great and provide you with the HOW. But then they leave you with figuring out the WHAT by yourself.This book fills the gap on WHAT to look at improving. I give you hundreds of ... Leer más

    $1.49 USD

  • The OKRs Field Book

    A Step-by-Step Guide for Objectives and Key Results Coaches

    de Ben Lamorte ...
    Take your OKRs coaching skills to the next level with this practical handbook.In The OKRs Field Book: A Step-by-Step Guide for Objectives and Key Results Coaches, Ben Lamorte, a seasoned coach and management science expert, provides a structured approach for implementing objectives and key results. This book provides tips and tools that enable you to coach your OKRs clients with confidence. ... Leer más

    $19.00 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • 101 Project Management Problems and How to Solve Them

    Practical Advice for Handling Real-World Project Challenges

    de Tom Kendrick ...
    In this helpful how-to, author Tom Kendrick reveals field-proven principles for navigating high-pressure situations, so you can overcome any obstacle.Even with a terrific project management program in place, problems can arise to derail your team's hard work. This book explores a wide range of challenging scenarios and practical solutions and is packed with insightful answers to over 100 of your ... Leer más

    $8.99 USD o gratis con Kobo Plus

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • From Chaos to Successful Distributed Agile Teams: Collaborate to Deliver

    de Johanna Rothman, Mark Kilby ...
    Distributed agile teams have a terrible reputation. They don’t deliver “on time,” and too often, they don’t deliver what the customer needs. However, most agile teams, have at least one remote team member. And, agile approaches are here to stay.Don’t blindly apply agile practices designed for collocated teams. Instead, learn to use three mindset shifts and the agile and lean principles to create ... Leer más

    $24.99 USD

  • The Agile Marketer

    Turning Customer Experience Into Your Competitive Advantage

    de Roland Smart ...
    The marketer's guide to modernizing platforms and practicesMarketing in the digital era is a whole new game: it's fundamentally about competing on the customer experience. Marketers must integrate a complex set of technologies to capture the customer's digital body language—and thereby deliver the right experiences, at the right times, via the right channels. This approach represents a formidable ... Leer más

    $15.00 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • Becoming an Agile Software Architect

    Strategies, practices, and patterns to help architects design continually evolving solutions

    de Rajesh R V ...
    A guide to successfully operating in a lean-agile organization for solutions architects and enterprise architectsKey FeaturesDevelop the right combination of processes and technical excellence to address architectural challengesExplore a range of architectural techniques to modernize legacy systemsDiscover how to design and continuously improve well-architected sustainable softwareBook ... Leer más

    $36.99 USD o gratis con Kobo Plus

  • OKRs for All

    Making Objectives and Key Results Work for your Entire Organization

    de Vetri Vellore ...
    Transform your organization and get everyone pulling in the same direction by doing OKR’s betterThe spiritual successor to KPIs (key performance indicators), OKRs, or objectives and key results, are rapidly gaining popularity and helping some of the world’s most successful businesses solve their strategic execution problems. However, some companies struggle with their implementation, finding that ... Leer más

    $17.00 USD

    Disponible también en: Audiolibro

    Disponible también en: Audiolibro

  • ChatGPT Strategies for B2B Transformation

    Harness generative AI's power, adapt your sales & marketing, and launch end-to-end transformation across the enterprise

    de Jason Hoover ...
    This book explores the transformative capabilities of generative AI tools like ChatGPT and how small and medium-sized businesses (SMBs) can effectively harness them to reinvent their sales & marketing machine and launch transformation across the enterprise. It is geared towards B2B (business-to-business) business leaders who want to understand ChatGPT's true disruptive potential for their ... Leer más

    $8.99 USD o gratis con Kobo Plus