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Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

de Leonard Berry, Kent Seltman ...

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system ... Leer más

$20.99 USD

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system
... Leer más

Unaccountable

What Hospitals Won't Tell You and How Transparency Can Revolutionize Health Care

de Marty Makary ...

New York Times Bestseller“Every once in a while a book comes along that rocks the foundations of an established order that's seriously in need of being shaken. The modern American hospital is that establishment and Unaccountable is that book.”-Shannon Brownlee, author of OvertreatedDr. Marty Makary is co-developer of the life-saving checklist outlined in Atul Gawande's bestselling The Checklist ... Leer más

$12.99 USD

New York Times Bestseller“Every once in a while a book comes along that rocks the foundations of an established order that's seriously in need of being shaken. The modern American hospital is that establishment and Unaccountable is that book.”-Shannon Brownlee, author of OvertreatedDr. Marty Makary is co-developer of the life-saving checklist outlined in Atul Gawande's bestselling The Checklist
... Leer más
If Disney Ran Your Hospital

9 1/2 Things You Would Do Differently

de Fred Lee ...

The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as “the best” by their own employees, consumers, and community. It takes profound knowledge, not usually taught in business schools, to create and maintain an environment where people feel they are working with friends who ... Leer más

$9.99 USD

The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as “the best” by their own employees, consumers, and community. It takes profound knowledge, not usually taught in business schools, to create and maintain an environment where people feel they are working with friends who
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When Breath Becomes Air

Pulitzer Prize Finalist

de Paul Kalanithi ...

**#1 NEW YORK TIMES BESTSELLER • PULITZER PRIZE FINALIST • OVER TWO MILLION COPIES SOLDThis inspiring, exquisitely observed memoir finds hope and beauty in the face of insurmountable odds as an idealistic young neurosurgeon attempts to answer the question, What makes a life worth living?**“Unmissable . . . Finishing this book and then forgetting about it is simply not an option.”—Janet Maslin, The ... Leer más

$9.99 USD

**#1 NEW YORK TIMES BESTSELLER • PULITZER PRIZE FINALIST • OVER TWO MILLION COPIES SOLDThis inspiring, exquisitely observed memoir finds hope and beauty in the face of insurmountable odds as an idealistic young neurosurgeon attempts to answer the question, What makes a life worth living?**“Unmissable . . . Finishing this book and then forgetting about it is simply not an option.”—Janet Maslin, The
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The Life-Changing Magic of Tidying Up

The Japanese Art of Decluttering and Organizing

de Marie Kondo ...

Series series The Life Changing Magic of Tidying Up
#1 NEW YORK TIMES BESTSELLER • The book that sparked a revolution and inspired the hit Netflix series Tidying Up with Marie Kondo: the original guide to decluttering your home once and for all.ONE OF THE MOST INFLUENTIAL BOOKS OF THE DECADE—CNNDespite constant efforts to declutter your home, do papers still accumulate like snowdrifts and clothes pile up like a tangled mess of noodles?Japanese ... Leer más

$9.99 USD

Disponible también en: Audiolibro

#1 NEW YORK TIMES BESTSELLER • The book that sparked a revolution and inspired the hit Netflix series Tidying Up with Marie Kondo: the original guide to decluttering your home once and for all.ONE OF THE MOST INFLUENTIAL BOOKS OF THE DECADE—CNNDespite constant efforts to declutter your home, do papers still accumulate like snowdrifts and clothes pile up like a tangled mess of noodles?Japanese
... Leer más

Disponible también en: Audiolibro
The Everything Store

Jeff Bezos and the Age of Amazon

de Brad Stone ...

The authoritative account of the rise of Amazon and its intensely driven founder, Jeff Bezos, praised by the Seattle Times as "the definitive account of how a tech icon came to life."Amazon.com started off delivering books through the mail. But its visionary founder, Jeff Bezos, wasn't content with being a bookseller. He wanted Amazon to become the everything store, offering limitless selection ... Leer más

$12.99 USD

Disponible también en: Audiolibro

The authoritative account of the rise of Amazon and its intensely driven founder, Jeff Bezos, praised by the Seattle Times as "the definitive account of how a tech icon came to life."Amazon.com started off delivering books through the mail. But its visionary founder, Jeff Bezos, wasn't content with being a bookseller. He wanted Amazon to become the everything store, offering limitless selection
... Leer más

Disponible también en: Audiolibro
Faster Cheaper Better

The 9 Levers for Transforming How Work Gets Done

de Michael Hammer, Lisa Hershman ...

A bold and revolutionary thinker’s legacy for how business can meet the greatest economic challenge in decades...It’s no secret: everyone knows that the way most companies do things is screwed up. Surprisingly, though, herein lays the biggest opportunity for improving growth and profitability in a world in which consumers are tapped out and competition is coming from the devastating combination of ... Leer más

$4.99 USD

Disponible también en: Audiolibro

A bold and revolutionary thinker’s legacy for how business can meet the greatest economic challenge in decades...It’s no secret: everyone knows that the way most companies do things is screwed up. Surprisingly, though, herein lays the biggest opportunity for improving growth and profitability in a world in which consumers are tapped out and competition is coming from the devastating combination of
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Disponible también en: Audiolibro
Slack

Getting Past Burnout, Busywork, and the Myth of Total Efficiency

de Tom DeMarco ...

To most companies, efficiency means profits and growth. But what if your “efficient” company—the one with the reduced headcount and the “stretch” goals—is actually slowing down and losing money? What if your employees are burning out doing the work of two or more people, leaving them no time for planning, prioritizing, or even lunch? What if you’re losing employees faster than you can hire them? ... Leer más

Antes $7.99 USD Ahora $6.99 USD

To most companies, efficiency means profits and growth. But what if your “efficient” company—the one with the reduced headcount and the “stretch” goals—is actually slowing down and losing money? What if your employees are burning out doing the work of two or more people, leaving them no time for planning, prioritizing, or even lunch? What if you’re losing employees faster than you can hire them?
... Leer más
Optimization Models

de Giuseppe C. Calafiore, Laurent El Ghaoui ...

Emphasizing practical understanding over the technicalities of specific algorithms, this elegant textbook is an accessible introduction to the field of optimization, focusing on powerful and reliable convex optimization techniques. Students and practitioners will learn how to recognize, simplify, model and solve optimization problems - and apply these principles to their own projects. A clear and ... Leer más

$77.99 USD

Emphasizing practical understanding over the technicalities of specific algorithms, this elegant textbook is an accessible introduction to the field of optimization, focusing on powerful and reliable convex optimization techniques. Students and practitioners will learn how to recognize, simplify, model and solve optimization problems - and apply these principles to their own projects. A clear and
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Handbook of Healthcare Operations Management

Methods and Applications

Edición de Brian T. Denton ...

Series series Business and Management (R0)
From the Preface:Collectively, the chapters in this book address application domains including inpatient and outpatient services, public health networks, supply chain management, and resource constrained settings in developing countries. Many of the chapters provide specific examples or case studies illustrating the applications of operations research methods across the globe, including Africa, ... Leer más

$215.99 USD

From the Preface:Collectively, the chapters in this book address application domains including inpatient and outpatient services, public health networks, supply chain management, and resource constrained settings in developing countries. Many of the chapters provide specific examples or case studies illustrating the applications of operations research methods across the globe, including Africa,
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Useful Research

Advancing Theory and Practice

de Susan Albers Mohrman, Ed Lawler ...

Features a who's who of leading management scholars Takes a stand on a major controversy in academia: should organizational research aspire to be relevant to practitioners? A sequel to the seminal book, Doing Research That is Useful for Theory and Practice, also edited by Ed Lawler, Susan Mohrman, and Associates For decades there has been an ongoing, at times heated, debate over how relevant to ... Leer más

$35.99 USD

Features a who's who of leading management scholars Takes a stand on a major controversy in academia: should organizational research aspire to be relevant to practitioners? A sequel to the seminal book, Doing Research That is Useful for Theory and Practice, also edited by Ed Lawler, Susan Mohrman, and Associates For decades there has been an ongoing, at times heated, debate over how relevant to
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Planning Horizons, Calendars and Timings in SAP APO

de Shaun Snapp ...

Planning horizons and timing settings are critical to controlling the behavior of planning applications. But few people understand the impact that timing settings in one APO application have on other APO applications, and what implications they have for controlling system output. APO is the most fully-featured supply chain planning suite on the market, and its sheer number of timing settings makes ... Leer más

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Planning horizons and timing settings are critical to controlling the behavior of planning applications. But few people understand the impact that timing settings in one APO application have on other APO applications, and what implications they have for controlling system output. APO is the most fully-featured supply chain planning suite on the market, and its sheer number of timing settings makes
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“leonard berry”

Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

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Unaccountable

If Disney Ran Your Hospital

When Breath Becomes Air

The Life-Changing Magic of Tidying Up

The Everything Store

Faster Cheaper Better

Slack

Optimization Models

Handbook of Healthcare Operations Management

Useful Research

Planning Horizons, Calendars and Timings in SAP APO

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