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Secret Service

Hidden Systems That Deliver Unforgettable Customer Service

de John DiJulius ...

All businesses have customers, but how many of them deliver unforgettably good customer service?Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded ... Leer más

Antes $9.49 USD Ahora $1.99 USD

All businesses have customers, but how many of them deliver unforgettably good customer service?Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded
... Leer más
The Employee Experience Revolution

Increase Morale, Retain your Workforce, and Drive Business Growth

de John R. DiJulius III, David D. Murray ...

Create a World-Class WorkforceEvery business out there is interested in earning profits. But sometimes the bottom line is not the best indicator of a company’s long-term health. In the wake of the Great Resignation, companies are scrambling to hold on to both employees and profits. It turns out that one answer is the key to both. The Employee Experience Revolution divulges the little-known secret ... Leer más

$8.99 USD o gratis con Kobo Plus

Create a World-Class WorkforceEvery business out there is interested in earning profits. But sometimes the bottom line is not the best indicator of a company’s long-term health. In the wake of the Great Resignation, companies are scrambling to hold on to both employees and profits. It turns out that one answer is the key to both. The Employee Experience Revolution divulges the little-known secret
... Leer más
What's the Secret?

To Providing a World-Class Customer Experience

de John R. DiJulius III ...

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John ... Leer más

$18.00 USD

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John
... Leer más
The Relationship Economy

Building Stronger Customer Connections in the Digital Age

de John R. DiJulius III ...

Creating Authentic Customer Connections in a High-Tech WorldIn The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building ... Leer más

$8.99 USD o gratis con Kobo Plus

Disponible también en: Audiolibro

Creating Authentic Customer Connections in a High-Tech WorldIn The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building
... Leer más

Disponible también en: Audiolibro
Audiolibro

Relationship Economy, The

Building Stronger Customer Connections in the Digital Age

de John R. DiJulius III ...

Narrado por Joel Richards ...

Completo

5 hora 22 minutos

Creating Authentic Customer Connections in a High-Tech WorldIn The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building ... Leer más

$24.99 USD o gratis con Kobo Plus

Disponible también en: eBook

Creating Authentic Customer Connections in a High-Tech WorldIn The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building
... Leer más

Disponible también en: eBook
Audiolibro

Customer Service Revolution, The

Overthrow Conventional Business, Inspire Employees, and Change the World

de John R DiJulius III ...

Narrado por Joel Richards ...

Completo

4 hora 54 minutos

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating ... Leer más

$24.99 USD o gratis con Kobo Plus

Disponible también en: eBook

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating
... Leer más

Disponible también en: eBook
The Customer Service Revolution

Overthrow Conventional Business, Inspire Employees, and Change the World

de John R. DiJulius III ...

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating ... Leer más

$8.99 USD o gratis con Kobo Plus

Disponible también en: Audiolibro

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating
... Leer más

Disponible también en: Audiolibro

Audiolibro

Mindset

The New Psychology of Success

de Carol S. Dweck ...

Narrado por Bernadette Dunne ...

Completo

10 hora 23 minutos

**From the renowned psychologist who introduced the world to “growth mindset” comes this updated edition of the million-copy bestseller—featuring transformative insights into redefining success, building lifelong resilience, and supercharging self-improvement.“Through clever research studies and engaging writing, Dweck illuminates how our beliefs about our capabilities exert tremendous influence ... Leer más

$20.99 USD

**From the renowned psychologist who introduced the world to “growth mindset” comes this updated edition of the million-copy bestseller—featuring transformative insights into redefining success, building lifelong resilience, and supercharging self-improvement.“Through clever research studies and engaging writing, Dweck illuminates how our beliefs about our capabilities exert tremendous influence
... Leer más
Audiolibro

David and Goliath

Underdogs, Misfits, and the Art of Battling Giants

de Malcolm Gladwell ...

Narrado por Malcolm Gladwell ...

Completo

7 hora 1 minutos

Audie Award Winner, Nonfiction, 2014Explore the power of the underdog in Malcolm Gladwell's dazzling examination of success, motivation, and the role of adversity in shaping our lives, from the bestselling author of The Bomber Mafia.Three thousand years ago on a battlefield in ancient Palestine, a shepherd boy felled a mighty warrior with nothing more than a stone and a sling, and ever since then ... Leer más

$24.99 USD

Audie Award Winner, Nonfiction, 2014Explore the power of the underdog in Malcolm Gladwell's dazzling examination of success, motivation, and the role of adversity in shaping our lives, from the bestselling author of The Bomber Mafia.Three thousand years ago on a battlefield in ancient Palestine, a shepherd boy felled a mighty warrior with nothing more than a stone and a sling, and ever since then
... Leer más
Audiolibro

Never Split the Difference

Negotiating As If Your Life Depended On It

de Chris Voss, Tahl Raz ...

Narrado por Michael Kramer ...

Completo

8 hora 7 minutos

This international bestseller, with more than 5 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home.Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, ... Leer más

$25.99 USD

This international bestseller, with more than 5 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home.Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator,
... Leer más
Audiolibro

Uncommon Service

How to Win by Putting Customers at the Core of Your Business

de Frances Frei, Anne Morriss ...

Narrado por Eliza Foss ...

Completo

6 hora 52 minutos

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance—for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic ... Leer más

$19.99 USD

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance—for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic
... Leer más
Audiolibro

Principles

Life and Work

de Ray Dalio ...

Narrado por Ray Dalio, Jeremy Bobb ...

Completo

16 hora 5 minutos

An Avid Reader Press book. Simon & Schuster has a great book for every reader.In 1975, Ray Dalio founded an investment firm, Bridgewater Associates, out of his two-bedroom apartment in New York City. Forty years later, Bridgewater has made more money for its clients than any other hedge fund in history and grown into the fifth most important private company in the United States, according to ... Leer más

$29.99 USD

An Avid Reader Press book. Simon & Schuster has a great book for every reader.In 1975, Ray Dalio founded an investment firm, Bridgewater Associates, out of his two-bedroom apartment in New York City. Forty years later, Bridgewater has made more money for its clients than any other hedge fund in history and grown into the fifth most important private company in the United States, according to
... Leer más

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“john dijulius”

Secret Service

The Employee Experience Revolution

What's the Secret?

The Relationship Economy

Relationship Economy, The

Customer Service Revolution, The

The Customer Service Revolution

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Mindset

David and Goliath

Never Split the Difference

Uncommon Service

Principles

eReaders

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