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“jennifer e joslin”

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  • Delivering Quality Service

    de Valarie A. Zeithaml ...
    Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a ... Leer más

    $12.99 USD

  • Oscar Micheaux: The Great and Only

    The Life of America's First Black Filmmaker

    de Patrick McGilligan ...

    $7.99 USD

  • Pedigree

    How Elite Students Get Elite Jobs

    de Lauren A. Rivera, Lauren A. Rivera ...
    How social class determines who lands the best jobsAmericans are taught to believe that upward mobility is possible for anyone who is willing to work hard, regardless of their social status, yet it is often those from affluent backgrounds who land the best jobs. Pedigree takes readers behind the closed doors of top-tier investment banks, consulting firms, and law firms to reveal the truth about ... Leer más

    $15.09 USD

  • Hollywood's West

    The American Frontier in Film, Television, & History

    de Peter C. Rollins, John E. O'Connor ...
    "An excellent study that should interest film buffs, academics, and non-academics alike" ( Journal of the West).Hollywood's West examines popular perceptions of the frontier as a defining feature of American identity and history. Seventeen essays by prominent film scholars illuminate the allure of life on the edge of civilization and analyze how this region has been represented on big and small ... Leer más

    $12.99 USD o gratis con Kobo Plus

  • An Inclusive Academy

    Achieving Diversity and Excellence

    de Abigail J. Stewart, Virginia Valian ...
    How colleges and universities can live up to their ideals of diversity, and why inclusivity and excellence go hand in hand.Most colleges and universities embrace the ideals of diversity and inclusion, but many fall short, especially in the hiring, retention, and advancement of faculty who would more fully represent our diverse world—in particular women and people of color. In this book, Abigail ... Leer más

    $18.99 USD

  • Applying Advanced Analytics to HR Management Decisions

    Methods for Selection, Developing Incentives, and Improving Collaboration

    de James Sesil ...
    Series series FT Press Analytics
    Dramatically improve human capital management decisions by applying advanced analytics and "Big Data" technologies and processes! Pioneering HR technology expert James Sesil identifies widespread flaws in today's HR decision-making processes, and reveals how advanced analytics can help organizations make far more robust decisions about employee selection, performance management, strategy alignment ... Leer más

    $64.99 USD

  • A Quote A Day for Writers: 365 Quotations on the Art, Craft, Humor, Heartbreak, Joys & Magic of Writing

    A Quote A Day for Writers

    de C. Rousseau ...
    Series series A Quote A Day for Writers
    A Quote A Day for Writers: 365 Quotations on the Art, Craft, Humor, Heartbreak, Joys and Magic of WritingThe monthly series - now collected in one volume!January—Getting StartedFebruary—Writing is WorkMarch—Writing is LifeApril—A Writer is a ReaderMay—The CraftJune—The WordsJuly—The CharactersAugust—Stumbling BlocksSeptember—Silence & SolitudeOctober—Mystery & MagicNovember—The Hu... ... Leer más

    $3.99 USD o gratis con Kobo Plus

  • The Leadership Capital Index

    Realizing the Market Value of Leadership

    de Dave Ulrich ...
    When it comes to evaluating a firm, leadership matters.We know that financial outcomes can predict about 50 percent of a firm's market value. Intangibles like strategy, brand, talent, R&D, innovation, risk, and so on account for the rest. But leadership underlies them all. And despite how important we know it is, we've been forced to rely on subjective and unreliable ways to measure its impact ... Leer más

    $21.99 USD

  • Research Ethics for Students in the Social Sciences

    de Jaap Bos, Friso Hoeneveld, Naomi van Steenbergen, Ruud Abma, Toon van Meijl, Dorota Lepianka ...
    Series series Philosophy and Religion (R0)
    This open access textbook offers a practical guide into research ethics for undergraduate students in the social sciences. A step-by-step approach of the most viable issues, in-depth discussions of case histories and a variety of didactical tools will aid the student to grasp the issues at hand and help him or her develop strategies to deal with them.This book addresses problems and questions that ... Leer más

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