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Service Management and Marketing Principles

Competing in the Service Economy

de Jay Kandampully, David J. Solnet ...

This book explores the service economy and challenges that all organizations face as goods and services make way for a world where customers (B2C) and businesses (B2B) seek seamless, thoughtful, and exceptional experiences. This book introduces readers to a range of interrelated topics and the application of service management and marketing theories which are fundamentally critical to the success ... Leer más

$57.99 USD

This book explores the service economy and challenges that all organizations face as goods and services make way for a world where customers (B2C) and businesses (B2B) seek seamless, thoughtful, and exceptional experiences. This book introduces readers to a range of interrelated topics and the application of service management and marketing theories which are fundamentally critical to the success
... Leer más
Tourism and Service Management

de David Solnet, Chris Cooper ...

Series series Contemporary Tourism Reviews
Contemporary Tourism Reviews will provide you with critical, state-of-the-art surveys of all of the major areas of tourism study to people who are coming to a topic for the first time. The CTR series provides accessible and structured overviews to all areas of research in the broadly defined subject of tourism with links to original sources of information, sites, books and journals as well as a ... Leer más

$8.99 USD

Contemporary Tourism Reviews will provide you with critical, state-of-the-art surveys of all of the major areas of tourism study to people who are coming to a topic for the first time. The CTR series provides accessible and structured overviews to all areas of research in the broadly defined subject of tourism with links to original sources of information, sites, books and journals as well as a
... Leer más
A Sustainable Tourism Workforce

Current issues

Edición de Shelagh Mooney, Richard N.S. Robinson, David J. Solnet, Tom Baum ...

This book brings together issues of social justice and the neglect of a sustainable orientation to the tourism workforce. This has resulted in an impoverished, unsustainable, and transient workforce that does not meet the aims of UN sustainable goals within the sector or indeed the UNTWO Code of ethics towards its employees.The introductory review and 15 chapters in this volume each make a unique ... Leer más

$64.99 USD

This book brings together issues of social justice and the neglect of a sustainable orientation to the tourism workforce. This has resulted in an impoverished, unsustainable, and transient workforce that does not meet the aims of UN sustainable goals within the sector or indeed the UNTWO Code of ethics towards its employees.The introductory review and 15 chapters in this volume each make a unique
... Leer más

Wicked Problems in Public Policy

Understanding and Responding to Complex Challenges

de Brian W. Head ...

This is an open access book.This book offers the first overview of the ‘wicked problems’ literature, often seen as complex, open-ended, and intractable, with both the nature of the ‘problem’ and the preferred ‘solution’ being strongly contested. It contextualises the debate using a wide range of relevant policy examples, explaining why these issues attract so much attention.There is an increasing ... Leer más

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This is an open access book.This book offers the first overview of the ‘wicked problems’ literature, often seen as complex, open-ended, and intractable, with both the nature of the ‘problem’ and the preferred ‘solution’ being strongly contested. It contextualises the debate using a wide range of relevant policy examples, explaining why these issues attract so much attention.There is an increasing
... Leer más
Introducing Just Sustainabilities

Policy, Planning, and Practice

de Julian Agyeman ...

Series series Just Sustainabilities
This unique and insightful text offers an exploration of the origins and subsequent development of the concept of just sustainability.Introducing Just Sustainabilities discusses key topics, such as food justice, sovereignty and urban agriculture; community, space, place(making) and spatial justice; the democratization of our streets and public spaces; how to create culturally inclusive spaces; ... Leer más

$28.99 USD

This unique and insightful text offers an exploration of the origins and subsequent development of the concept of just sustainability.Introducing Just Sustainabilities discusses key topics, such as food justice, sovereignty and urban agriculture; community, space, place(making) and spatial justice; the democratization of our streets and public spaces; how to create culturally inclusive spaces;
... Leer más
Creating Significant Learning Experiences

An Integrated Approach to Designing College Courses

de L. Dee Fink ...

“Dee Fink challenges our conventional assumptions and practices and offers an insightful approach to expanding our learning goals, making higher education more meaningful. This is a gem of a book that every college teacher should read.”—Ken Bain, author, What the Best College Students DoSince the original publication of L. Dee Fink’s Creating Significant Learning Experiences, higher education has ... Leer más

$37.00 USD

“Dee Fink challenges our conventional assumptions and practices and offers an insightful approach to expanding our learning goals, making higher education more meaningful. This is a gem of a book that every college teacher should read.”—Ken Bain, author, What the Best College Students DoSince the original publication of L. Dee Fink’s Creating Significant Learning Experiences, higher education has
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Co-Production and Co-Creation

Engaging Citizens in Public Services

Edición de Taco Brandsen, Bram Verschuere, Trui Steen ...

Series series Routledge Critical Studies in Public Management
Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more ... Leer más

Gratis

Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more
... Leer más
Organizational Behaviour

People, Process, Work and Human Resource Management

de Raisa Arvinen-Muondo, Stephen J Perkins ...

There is a large body of shared knowledge between the study of Organizational Behaviour and Human Resource Management but despite the crossover, they are often treated as very distinct disciplines. Written by a team of experts across both fields, Organizational Behaviour bridges the gap between OB and HRM, with an emphasis on inter-cultural and cross-cultural perspectives of organizational ... Leer más

$55.99 USD

There is a large body of shared knowledge between the study of Organizational Behaviour and Human Resource Management but despite the crossover, they are often treated as very distinct disciplines. Written by a team of experts across both fields, Organizational Behaviour bridges the gap between OB and HRM, with an emphasis on inter-cultural and cross-cultural perspectives of organizational
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Participation in Community Work

International Perspectives

Edición de Anne Karin Larsen, Vishanthie Sewpaul, Grete Oline Hole ...

Participation is a key community work method and this text, written by an international selection of authors, covers innovative approaches in community based education and practice. Including real-life case studies of participatory practice, it offers new definitions of community work, organisation and development and will challenge and inspire all those involved in community work practice and ... Leer más

$73.99 USD

Participation is a key community work method and this text, written by an international selection of authors, covers innovative approaches in community based education and practice. Including real-life case studies of participatory practice, it offers new definitions of community work, organisation and development and will challenge and inspire all those involved in community work practice and
... Leer más
Organisational Behaviour

de Andrzej Huczynski, David Buchanan ...

If you are a new student in social science, looking for an engaging textbook in Organizational Behaviour that is not confined to traditional academic resources, then this is the right book for you.**Organizational Behaviour,**10th edition by Buchanan and Huczynski, is one of the most established books in the field, ideal for undergraduate, postgraduate, and professional students who do not ... Leer más

$39.99 USD

If you are a new student in social science, looking for an engaging textbook in Organizational Behaviour that is not confined to traditional academic resources, then this is the right book for you.**Organizational Behaviour,**10th edition by Buchanan and Huczynski, is one of the most established books in the field, ideal for undergraduate, postgraduate, and professional students who do not
... Leer más
The Future of Educational Change

International Perspectives

Edición de Ciaran Sugrue ...

This timely book provides a systematic overview and critique of contemporary approaches to educational change from some of the best-known writers and scholars in the field, including Andy Hargreaves, Larry Cuban, Ivor Goodson, Jeannie Oakes, Milbrey McLaughlin, Judyth Sachs and Ann Liebermann.Divided into four sections, the book addresses the key themes:What has been the impact of educational ... Leer más

$69.99 USD

This timely book provides a systematic overview and critique of contemporary approaches to educational change from some of the best-known writers and scholars in the field, including Andy Hargreaves, Larry Cuban, Ivor Goodson, Jeannie Oakes, Milbrey McLaughlin, Judyth Sachs and Ann Liebermann.Divided into four sections, the book addresses the key themes:What has been the impact of educational
... Leer más
Organizational Change

de Barbara Senior, Stephen Swailes, Colin Carnall ...

Explore and resolve complex organizational change issues by applying theories into practiceOrganizational Change, 6th Edition by Senior, Swailes and Carnall reflects a rapidly evolving world and considers ‘how change has changed’. The book is structured into three parts. The first part considers the causes and nature of change. Part two opens up the organization to expand on issues of structuring ... Leer más

$43.99 USD

Explore and resolve complex organizational change issues by applying theories into practiceOrganizational Change, 6th Edition by Senior, Swailes and Carnall reflects a rapidly evolving world and considers ‘how change has changed’. The book is structured into three parts. The first part considers the causes and nature of change. Part two opens up the organization to expand on issues of structuring
... Leer más

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Service Management and Marketing Principles

Tourism and Service Management

A Sustainable Tourism Workforce

La gente que leyó estos también disfrutó

Wicked Problems in Public Policy

Introducing Just Sustainabilities

Creating Significant Learning Experiences

Co-Production and Co-Creation

Organizational Behaviour

Participation in Community Work

Organisational Behaviour

The Future of Educational Change

Organizational Change

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