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  • Business Process Improvement Toolbox

    This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. Author Bjørn Andersen works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization.The first half presents an overall business ... Leer más

    $53.99 USD o gratis con Kobo Plus

  • Root Cause Analysis

    Simplified Tools and Techniques

    This updated and expanded edition discusses many different tools for root cause analysis and presents them in an easy-to-follow structure: a general description of the tool, its purpose and typical applications, the procedure when using it, an example of its use, a checklist to help you make sure if is applied properly, and different forms and templates. The examples used are general enough to ... Leer más

    $66.99 USD o gratis con Kobo Plus

  • Mapping Work Processes

    This peerless best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. No other book even comes close in teaching practitioners these crucial techniques. The most noticeable change in this second edition is the inclusion of several new types of process maps. While the basic, straightforward flowchart is still extensively used, it ... Leer más

    $53.99 USD o gratis con Kobo Plus

  • Root Cause Analysis and Improvement in the Healthcare Sector

    A Step-by-Step Guide

    Healthcare organizations and professionals have long needed a straightforward workbook to facilitate the process of root cause analysis (RCA). While other industries employ the RCA tools liberally and train facilitators thoroughly, healthcare has lagged in establishing and resourcing a quality culture. Presently, a growing number of third-party stakeholders are holding access to accreditation and ... Leer más

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  • Drug Utilization Research

    Methods and Applications

    Drug Utilization Research (DUR) is an eclectic scientific discipline, integrating descriptive and analytical methods for the quantification, understanding and evaluation of the processes of prescribing, dispensing and consumption of medicines and for the testing of interventions to enhance the quality of these processes. The discipline is closely related and linked mainly to the broader field of ... Leer más

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  • Audiolibro

    Der böse Blick

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    Completo

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    Der Sprengstoffexperte Rachid erhält von seinem Imam den Auftrag, eine im Bau befindliche Pariser Metrostation und das darüber liegende Viertel der "Ungläubigen" in die Luft zu sprengen. Als er keine freivilligen Helfer findet, versucht er seinen Kollegen Ahmed zu erpressen - denn Ahmen hat eine kleine Tochter, die er über alles liebt. ... Leer más

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  • Project Quality Management, Second Edition

    Why, What and How

    de Ken Rose ...
    Project Quality Management: Why, What and How, Second Edition demonstrates how to implement the general methods defined in A Guide to the Project Management Body of Knowledge—Fifth Edition (PMBOK® Guide) and augments those methods with more detailed, hands-on procedures that have been proven through actual practice. This edition presents case examples that illuminate the theory of quality planning ... Leer más

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  • Project Quality Management

    Why, What and How

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    This highly focused book approaches quality specifically in the context of project management. It goes beyond the usual descriptions and advice for manufactured products to give project managers a framework of deliberate steps to take in managing quality for the benefit of project outcomes in any domain. This user-friendly guide presents tools and techniques that implement the general methods ... Leer más

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  • Process Improvement Essentials

    CMMI, Six Sigma, and ISO 9001

    Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are:The 9001:2000 ... Leer más

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  • Product Lifecycle Management: Driving the Next Generation of Lean Thinking

    Driving the Next Generation of Lean Thinking

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  • Project Management the Agile Way

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    Project Management the Agile Way was written for experienced project managers, architects and systems analysts who are comfortable in traditional methods of project management but now need to learn about agile methods for software projects and understand how to make agile work effectively in the enterprise. The methodologies included under the agile umbrella go by many names, such as Scrum, XP, ... Leer más

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  • Quality Management Essentials

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    From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management.Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated ... Leer más

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