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Positively Outrageous Service

How to Delight and Astound Your Customers and Win Them for Life

by T. Scott Gross, Andrew Szabo, Michael Hoffman ...

In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he ... Read more

$14.99 USD

In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he
... Read more
Millennial Rules

How to Connect with the First Digitally Savvy Generation of Consumers and Employees

by T. Scott Gross ...

In today’s digital world, the Baby Boomers and Generation X are giving way to a new generation of consumers: the Millennials. These tech-savvy consumers-bearing the mantra my way, right way, why pay?”-want quick, customizable service that is negotiated on their terms and delivers great value. And when Millennials want help, they want it now; when they don’t want help, they expect the sales staff ... Read more

$11.99 USD

In today’s digital world, the Baby Boomers and Generation X are giving way to a new generation of consumers: the Millennials. These tech-savvy consumers-bearing the mantra my way, right way, why pay?”-want quick, customizable service that is negotiated on their terms and delivers great value. And when Millennials want help, they want it now; when they don’t want help, they expect the sales staff
... Read more
Forbidden Bookshelf's Resistance in America Collection

Friendly Fascism, The Search for an Abortionist, and Dallas '63

by Nancy Howell Lee, Peter Dale Scott, Bertram Gross ...

Series series Forbidden Bookshelf
From creeping capitalism to abortion to government corruption, these three books shed light on controversial topics that are too often left in the dark.Curated by NYU professor Mark Crispin Miller, the Forbidden Bookshelf series resurrects books from America's repressed history. All touching on bold and debated topics, these three books are more relevant today than ever.Friendly Fascism: Bertram ... Read more

$3.99 USD or Free with Kobo Plus

From creeping capitalism to abortion to government corruption, these three books shed light on controversial topics that are too often left in the dark.Curated by NYU professor Mark Crispin Miller, the Forbidden Bookshelf series resurrects books from America's repressed history. All touching on bold and debated topics, these three books are more relevant today than ever.Friendly Fascism: Bertram
... Read more
The New Artisan Bread in Five Minutes a Day

The Discovery That Revolutionizes Home Baking

by Jeff Hertzberg, M.D., Zoë François ...

The New Artisan Bread in Five Minutes a Day is a fully revised and updated edition of the bestselling, ground-breaking, and revolutionary approach to bread-making--a perfect gift for foodies and bakers!With more than half a million copies of their books in print, Jeff Hertzberg and Zoë François have proven that people want to bake their own bread, so long as they can do it easily and quickly. ... Read more

$17.99 USD

The New Artisan Bread in Five Minutes a Day is a fully revised and updated edition of the bestselling, ground-breaking, and revolutionary approach to bread-making--a perfect gift for foodies and bakers!With more than half a million copies of their books in print, Jeff Hertzberg and Zoë François have proven that people want to bake their own bread, so long as they can do it easily and quickly.
... Read more
The New Healthy Bread in Five Minutes a Day

Revised and Updated with New Recipes

by Jeff Hertzberg, M.D., Zoë François ...

The New Healthy Bread in Five Minutes a Day: Revised and Updated with New Recipes - The Revolutionary Quick and Easy Way to Make Nutritious Whole Grain Artisan Bread, Perfect for Foodies and Bakers!In this fully revised and updated edition of their bestselling cookbook, Jeff Hertzberg and Zoë François prove once again that homemade yeast dough can be stored in the refrigerator and used whenever ... Read more

$19.99 USD

The New Healthy Bread in Five Minutes a Day: Revised and Updated with New Recipes - The Revolutionary Quick and Easy Way to Make Nutritious Whole Grain Artisan Bread, Perfect for Foodies and Bakers!In this fully revised and updated edition of their bestselling cookbook, Jeff Hertzberg and Zoë François prove once again that homemade yeast dough can be stored in the refrigerator and used whenever
... Read more
High-Rise Hijinks

by Ivan Cohen ...

Illustrated by Scott Gross ...

Series series Looney Tunes Wordless Graphic Novels
When Tweety moves into Sylvester’s apartment building, the poor puddy tat finds himself put out. Can Sylvester slip past Tweety’s defenses to return to his home-sweet-home? Get ready to giggle with a hilarious Looney Tunes wordless graphic novel! ... Read more

$19.99 USD or Free with Kobo Plus

When Tweety moves into Sylvester’s apartment building, the poor puddy tat finds himself put out. Can Sylvester slip past Tweety’s defenses to return to his home-sweet-home? Get ready to giggle with a hilarious Looney Tunes wordless graphic novel!
... Read more
Audiobook

Anti Stress: The Ultimate Guide To Stop Worrying, Relieve Anxiety, and Eliminate Negative Thinking

by Emily M. Scott ...

Narrated by Jessie Gross ...

Unabridged

20 min

Do you suffer from paralysing stress or anxiety?Does negativity pervade your daily thoughts?Do you constantly worry unnecessarily about trivial things?Stress and anxiety are two of the most common mental conditions in the western world, accounting for millions of lost working days and contributing to the huge strain on the medical profession. There are millions of sufferers with varying degrees of ... Read more

$4.99 USD or Free with Kobo Plus

Do you suffer from paralysing stress or anxiety?Does negativity pervade your daily thoughts?Do you constantly worry unnecessarily about trivial things?Stress and anxiety are two of the most common mental conditions in the western world, accounting for millions of lost working days and contributing to the huge strain on the medical profession. There are millions of sufferers with varying degrees of
... Read more
Audiobook

Criminal Investigation (Unabridged)

by Hans Gross ...

Narrated by Maria Scott, Tabitha Blake, Dan Mccready ...

Unabridged

12 hours 24 min

In the annals of criminal investigation, Hans Gross stands as a towering figure. His seminal work, "Criminal Investigation (Unabridged)," has shaped the field for over a century. This comprehensive treatise delves into the intricate art of crime detection, providing a systematic approach to gathering, analyzing, and interpreting evidence. From the initial crime scene examination to the ... Read more

$5.99 USD

In the annals of criminal investigation, Hans Gross stands as a towering figure. His seminal work, "Criminal Investigation (Unabridged)," has shaped the field for over a century. This comprehensive treatise delves into the intricate art of crime detection, providing a systematic approach to gathering, analyzing, and interpreting evidence. From the initial crime scene examination to the
... Read more
Picnic Pigs

by Derek Fridolfs ...

Illustrated by Scott Gross ...

Series series Looney Tunes Wordless Graphic Novels
As Porky and Petunia settle in for a picnic in the park, nature crashes their party. Can Porky overcome the elements in time to get some cake and eat it too? Get ready to giggle with a hilarious Looney Tunes wordless graphic novel! ... Read more

$19.99 USD or Free with Kobo Plus

As Porky and Petunia settle in for a picnic in the park, nature crashes their party. Can Porky overcome the elements in time to get some cake and eat it too? Get ready to giggle with a hilarious Looney Tunes wordless graphic novel!
... Read more
Audiobook

Destress: A Stress Management Guide To Learn How To Master Your Emotional Response to Stress

by Emily M. Scott ...

Narrated by Jessie Gross ...

Unabridged

17 min

Is stress and its associated problems causing you difficulties in everyday life?Have you tried medication but still feel trapped in its cycle?Have you considered more natural methods of destressing?We all face stress in our lives and a little of it can have a positive effect at work and when we need to excel. But when it becomes all-consuming stress can be a serious danger to our wellbeing and ... Read more

$4.99 USD or Free with Kobo Plus

Is stress and its associated problems causing you difficulties in everyday life?Have you tried medication but still feel trapped in its cycle?Have you considered more natural methods of destressing?We all face stress in our lives and a little of it can have a positive effect at work and when we need to excel. But when it becomes all-consuming stress can be a serious danger to our wellbeing and
... Read more
Audiobook

Buying Time

by Michael Weller ...

Narrated by Michael Gross, Sean Sinitski, Bob Adrian, Ned Schmidtke, Tony Mockus, Jr., Scott Lowell, Gary Houston, Suzanne Petri, Lisa Dodson, Rengin Altay, Scott Heckman ...

Unabridged

1 hour 47 min

Based on a real-life event, a monied client at a progressive law firm pressures the partners to drop a pro bono case they passionately believe in. Will they choose the easy path to preserve their business or keep fighting for what they believe is right?An L.A. Theatre Works full-cast performance starring:Michael Gross as BennettSean Sinitski as Hal and othersBob Adrian as AbeNed Schmidtke as ... Read more

$6.99 USD

Based on a real-life event, a monied client at a progressive law firm pressures the partners to drop a pro bono case they passionately believe in. Will they choose the easy path to preserve their business or keep fighting for what they believe is right?An L.A. Theatre Works full-cast performance starring:Michael Gross as BennettSean Sinitski as Hal and othersBob Adrian as AbeNed Schmidtke as
... Read more
Audiobook

Ender's Shadow

by Orson Scott Card ...

Narrated by Michael Gross ...

Series series
Abridged

6 hours 14 min

From the author of Ender's Game, the Hugo and Nebula award-winning international best seller, comes the parallel novel, Ender's Shadow. In the first book, child-hero Ender Wiggin battles a deadly alien race and wins. But Ender wasn't the only child in his Battle School. There was also Bean, the one who became Ender's right hand, his strategist, and his friend— the only one who was with him in the ... Read more

$27.99 USD or Free with Kobo Plus

Also available as: eBook

From the author of Ender's Game, the Hugo and Nebula award-winning international best seller, comes the parallel novel, Ender's Shadow. In the first book, child-hero Ender Wiggin battles a deadly alien race and wins. But Ender wasn't the only child in his Battle School. There was also Bean, the one who became Ender's right hand, his strategist, and his friend— the only one who was with him in the
... Read more

Also available as: eBook

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Top Series in United States

Forbidden Bookshelf

Looney Tunes Wordless Graphic Novels

Looney Tunes Wordless Graphic Novels

Positively Outrageous Service

Millennial Rules

Forbidden Bookshelf's Resistance in America Collection

The New Artisan Bread in Five Minutes a Day

The New Healthy Bread in Five Minutes a Day

High-Rise Hijinks

Anti Stress: The Ultimate Guide To Stop Worrying, Relieve Anxiety, and Eliminate Negative Thinking

Criminal Investigation (Unabridged)

Picnic Pigs

Destress: A Stress Management Guide To Learn How To Master Your Emotional Response to Stress

Buying Time

Ender's Shadow

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Available:

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Available:

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+ FREE 30-day trial

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Top Series in United States

Forbidden Bookshelf

Looney Tunes Wordless Graphic Novels

Looney Tunes Wordless Graphic Novels

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