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Customer Service Savvy

The Key to Your Business Success

by Robert E. Levinson ...

This book is about all forms of interpersonal relationshipswhich we commonly call customer servicewhether your company is a doctors office, retail store, restaurant, law firm, nonprofit organization or any other business. Even if you generally rely on social media, texting or email for basic communication, eventually everything boils down to one human being talking to another human being. I intend ... Read more

$3.99 USD

This book is about all forms of interpersonal relationshipswhich we commonly call customer servicewhether your company is a doctors office, retail store, restaurant, law firm, nonprofit organization or any other business. Even if you generally rely on social media, texting or email for basic communication, eventually everything boils down to one human being talking to another human being. I intend
... Read more
Management Savvy

How to Get It, How to Use It and How to Become a Sparkling Leader

by Robert E. Levinson ...

How to become a savvy manager and effective and exciting leader. Robert E. Levinson After completing three years in the U.S. Navy, Robert E. Levinson earned a bachelors degree in business from Miami University, Ohio. Following graduation, he joined his father and brother in their family business, Steelcraft Manufacturing Company in Cincinnati, Ohio. The company was the largest manufacturer of ... Read more

$3.99 USD

How to become a savvy manager and effective and exciting leader. Robert E. Levinson After completing three years in the U.S. Navy, Robert E. Levinson earned a bachelors degree in business from Miami University, Ohio. Following graduation, he joined his father and brother in their family business, Steelcraft Manufacturing Company in Cincinnati, Ohio. The company was the largest manufacturer of
... Read more
Full Circle: a Love Story

by Robert E. Levinson, Zelda Luxenberg, Carol Clarke ...

The loss of loved ones and the toll of aging is a natural part of the golden years. This beautifully told and memorable story shows us how to face loss with courage and how to face change with grace and intelligence. Acting with foresight and good judgment, the sunset of our lives can be a stage of continued growth and development with delightful surprises along the way.Rob and Stella meet at ... Read more

$3.99 USD

The loss of loved ones and the toll of aging is a natural part of the golden years. This beautifully told and memorable story shows us how to face loss with courage and how to face change with grace and intelligence. Acting with foresight and good judgment, the sunset of our lives can be a stage of continued growth and development with delightful surprises along the way.Rob and Stella meet at
... Read more

Understanding Michael Porter

The Essential Guide to Competition and Strategy

by Joan Magretta ...

Competitive advantage. The value chain. Five forces. Industry structure. Differentiation. Relative cost. If you want to understand how companies achieve and sustain competitive success, Michael Porter’s frameworks are the foundation. But while everyone in business may know Porter’s name, many managers misunderstand and misuse his concepts.Understanding Michael Porter sets the record straight, ... Read more

$25.19 USD or Free with Kobo Plus

Also available as: Audiobook

Competitive advantage. The value chain. Five forces. Industry structure. Differentiation. Relative cost. If you want to understand how companies achieve and sustain competitive success, Michael Porter’s frameworks are the foundation. But while everyone in business may know Porter’s name, many managers misunderstand and misuse his concepts.Understanding Michael Porter sets the record straight,
... Read more

Also available as: Audiobook
Uncommon Service

How to Win by Putting Customers at the Core of Your Business

by Frances Frei, Anne Morriss ...

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic ... Read more

$25.19 USD or Free with Kobo Plus

Also available as: Audiobook

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic
... Read more

Also available as: Audiobook
Big Al's MLM Sponsoring Magic

How To Build A Network Marketing Team Quickly

by Tom "Big Al" Schreiter ...

What should a new distributor do first? So much for the new distributor to learn, only part-time hours, but they need to build quickly. MLM is different than a regular job. Every new person in your business should have a copy of this book to guide them in the early days of their network marketing career. This book shows the beginner exactly what to do, exactly what to say, and does it through the ... Read more

$4.99 USD

What should a new distributor do first? So much for the new distributor to learn, only part-time hours, but they need to build quickly. MLM is different than a regular job. Every new person in your business should have a copy of this book to guide them in the early days of their network marketing career. This book shows the beginner exactly what to do, exactly what to say, and does it through the
... Read more
Jobs to Be Done

A Roadmap for Customer-Centered Innovation

by Stephen Wunker, Jessica Wattman, David Farber ...

In a challenging economy filled with multiple competitors, no one can afford to stagnate. Yet, innovation is notoriously difficult. How do you pinpoint the winning ideas that customers will love?Sifting through purchasing data for clues about what might sell or haphazardly brainstorming ideas are typical strategies. However, innovation expert Stephen Wunker offers the effective Jobs method: ... Read more

$19.99 USD

In a challenging economy filled with multiple competitors, no one can afford to stagnate. Yet, innovation is notoriously difficult. How do you pinpoint the winning ideas that customers will love?Sifting through purchasing data for clues about what might sell or haphazardly brainstorming ideas are typical strategies. However, innovation expert Stephen Wunker offers the effective Jobs method:
... Read more
The Myth of Excellence

Why Great Companies Never Try to Be the Best at Everything

by Fred Crawford, Ryan Mathews ...

The Undiscovered Consumer . . .and the Mistake of Universal ExcellenceWhat do customers really want? And how can companies best serve them? Fred Crawford and Ryan Mathews set off on what they describe as an "expedition into the commercial wilderness" to find the answers. What they discovered was a new consumer -- one whom very few companies understand, much less manufacture products for or sell ... Read more

$5.99 USD

The Undiscovered Consumer . . .and the Mistake of Universal ExcellenceWhat do customers really want? And how can companies best serve them? Fred Crawford and Ryan Mathews set off on what they describe as an "expedition into the commercial wilderness" to find the answers. What they discovered was a new consumer -- one whom very few companies understand, much less manufacture products for or sell
... Read more
The Marketing Gurus

Lessons from the Best Marketing Books of All Time

by Chris Murray, Soundview Executive Book Summaries Eds. ...

Indispensable summaries of the best marketing books of our timeSince 1978, Soundview Executive Book Summaries has offered its subscribers condensed versions of the best business books published each year. Focused, insightful, and practical, Soundview’s summaries have been acclaimed as the definitive selection service for the sophisticated business book reader.Now Soundview is bringing together ... Read more

$4.99 USD

Indispensable summaries of the best marketing books of our timeSince 1978, Soundview Executive Book Summaries has offered its subscribers condensed versions of the best business books published each year. Focused, insightful, and practical, Soundview’s summaries have been acclaimed as the definitive selection service for the sophisticated business book reader.Now Soundview is bringing together
... Read more
Exactly How to Sell

The Sales Guide for Non-Sales Professionals

by Phil M. Jones ...

The sales guide for non-sales professionalsExactly How to Sell walks you through a tried and true process that draws on time tested methods that are designed to attract and keep more customers. No matter what you are selling (yourself, your product or your services) this simple read is certain to provide you actionable strategies to deliver you more of the sales results you are looking for.Inside, ... Read more

$16.00 USD

Also available as: Audiobook

The sales guide for non-sales professionalsExactly How to Sell walks you through a tried and true process that draws on time tested methods that are designed to attract and keep more customers. No matter what you are selling (yourself, your product or your services) this simple read is certain to provide you actionable strategies to deliver you more of the sales results you are looking for.Inside,
... Read more

Also available as: Audiobook
Decide and Deliver

Five Steps to Breakthrough Performance in Your Organization

by Marcia Blenko, Paul Rogers, Michael C. Mankins ...

Dithering. Decisions that turn out wrong. Decisions that people sabotage or don't know how to implement. If your company's experiencing these problems, it's not alone. Most organizations don't know how to make and execute good decisions. And they're paying a high price-as profitability and competitiveness erode.It doesn't have to be this way. In Decide and Deliver, the authors draw on Bain & ... Read more

$25.19 USD or Free with Kobo Plus

Dithering. Decisions that turn out wrong. Decisions that people sabotage or don't know how to implement. If your company's experiencing these problems, it's not alone. Most organizations don't know how to make and execute good decisions. And they're paying a high price-as profitability and competitiveness erode.It doesn't have to be this way. In Decide and Deliver, the authors draw on Bain &
... Read more
Woo, Wow, and Win

Service Design, Strategy, and the Art of Customer Delight

by Patricia O'Connell, Thomas A. Stewart ...

In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up.Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea ... Read more

$10.99 USD

Also available as: Audiobook

In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up.Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea
... Read more

Also available as: Audiobook

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“robert e levinson”

Customer Service Savvy

Management Savvy

Full Circle: a Love Story

People who read these also enjoyed

Understanding Michael Porter

Uncommon Service

Big Al's MLM Sponsoring Magic

Jobs to Be Done

The Myth of Excellence

The Marketing Gurus

Exactly How to Sell

Decide and Deliver

Woo, Wow, and Win

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