Skip to main content
Search Button
United States Kobo store Gift Cards Help

Rakuten Kobo

Wishlist

Shopping Cart

You're getting the VIP treatment!

Item(s) unavailable for purchase
Please review your cart. You can remove the unavailable item(s) now or we'll automatically remove it at Checkout.
itemsitem
itemsitem

Recommended For You

Loading...


Top Series in United States

Showing 1 - 12 of 12 results for “paul kunst”
Skip side bar filters

  • Service Quality and Management

    Edited by Bernd Stauss, Jos Lemmink, Paul Kunst ...
    Series series Business and Management (R0)
    Introduction Are services millennium-proof? Certainly not. At least not at this moment. There is no thorough research needed to derive that conclusion, simply ask around. The evi dence is overwhelming. True horror stories exist of all types of services in all types of sectors. It is even becoming a business in itself. Television shows that are based on customer complaints about services are ... Read more

    $49.99 USD

People who read this also enjoyed

  • Managing for Results

    by Peter F. Drucker ...

    $9.49 USD

  • Supplier Relationship Management

    How to Maximize Vendor Value and Opportunity

    by Michael D. Hales, Christian Schuh, Michael F. Strohmer, Alenka Triplat, AT Kearney, Stephen Easton ...
    Series series Business and Management (R0)
    There’s a new buzz phrase in the air: Supplier Relationship Management (SRM). Corporate executives know it’s necessary, but there’s only one problem. Nobody yet knows how to do it. Or they think it’s all about bashing your vendors over the head until they reduce the price another 4%. Supplier Relationship Management: How to Maximize Vendor Value and Opportunity changes all that.Containing the best ... Read more

    $58.99 USD

  • Designing Freedom

    by Stafford Beer ...
    Series series The CBC Massey Lectures
    Distinguished cyberneticist Stafford Beer states the case for a new science of systems theory and cybernetics. His essays examine such issues as The Real Threat to All We Hold Most Dear, The Discarded Tools of Modern Man, A Liberty Machine in Prototype, Science in the Service of Man, The Future That Can Be Demanded Now, The Free Man in a Cybernetic World.Designing Freedom ponders the possibilities ... Read more

    $11.99 USD or Free with Kobo Plus

  • Managing Projects in the Real World

    The Tips and Tricks No One Tells You About When You Start

    by Melanie McBride ...
    Series Book 1 - Business and Management (R0)
    Managing Projects in the Real World provides clear and actionable advice to project managers for recognizing, anticipating, and overcoming challenges associated with the human component of leading others. The mechanics of project management are rational and straightforward to learn. The art of project management is irrational and complex to learn.Project managers need to develop a repertoire of ... Read more

    $31.99 USD

  • Managing Your Outsourced IT Services Provider

    How to Unleash the Full Potential of Your Global Workforce

    by Venkatesh Upadrista ...
    Series series Business and Management (R0)
    Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards ... Read more

    $31.99 USD

  • The Gamification of Work

    The Use of Games in the Workplace

    by Emmanuelle Savignac ...
    Despite the traditional opposition between play and work, games and their structure are increasingly used in workplaces. This phenomenon of using game elements or mechanisms in other contexts than games is named “gamification”. In workplaces, the gamification is supposed to abolish the separation between work and leisure or between constraint and pleasure. This book reviews a century of game ... Read more

    $142.00 USD

  • Digital Era Governance

    IT Corporations, the State, and e-Government

    by Patrick Dunleavy, Helen Margetts, Simon Bastow, Jane Tinkler ...
    Government information systems are big business (costing over 1 per cent of GDP a year). They are critical to all aspects of public policy and governmental operations. Governments spend billions on them - for instance, the UK alone commits £14 billion a year to public sector IT operations. Yet governments do not generally develop or run their own systems, instead relying on private sector computer ... Read more

    $55.99 USD

  • The Hermeneutic Side of Responsible Research and Innovation

    by Armin Grunwald ...
    The book investigates the meaning of RRI if little or no valid knowledge about consequences of innovation and technology is available. It proposes a hermeneutical turn to investigate narratives about possible futures with respect to their contemporary meaning instead of regarding them as anticipations of the future. ... Read more

    $142.00 USD

  • The Four Intelligences of the Business Mind

    How to Rewire Your Brain and Your Business for Success

    by Valeh Nazemoff ...
    Series series Business and Management (R0)
    "Valeh Nazemoff recommends leaders apply what she calls ‘mastermind intelligence’ to find strategy sweet spots by being smart about financial, customer and business data."—Sonja Carberry, "Keep Business Strategy in Motion to Stay Competitive," Investor’s Business Daily, Jan. 8, 2015"It takes a lot of smarts to run a business, but not just any smarts. Four specific mental skills or ‘intelligences’ ... Read more

    $31.99 USD

  • The European Coal and Steel Community

    Experiment in Supranationalism

    by Henry L. Mason ...
    Series series Political Science and International Studies (R0)
    The European Coal and Steel Community has been called "a new structure in the marches between internal and international law. " 1 To describe this new type of structure the term "supra national" has found increasing usage. Supranational organs have been defined as standing "midway between 'international' and federal organs. " International organizations - such as the United Nations or the Council ... Read more

    $49.99 USD

  • Crime and Victimization of the Elderly

    by Ezzat A. Fattah, Vincent F. Sacco ...
    Crime and Victimization of the Elderly provides a "state-of-the-art" review of the social scientific literature relating to the crime problems of older persons. Building upon a broad interdisciplinary base, the volume addresses a wide range of issues that will prove to be of interest and value to criminology and gerontology students and to practicing professionals. The book is divided into two ... Read more

    $98.99 USD