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Future Proofing By Design: Creating Better Services and Teams in the Public Sector Through Design Thinking

by Nilufer Erdebil ...

Government departments are constantly challenged with changing environments, complex socio-economic issues and shifting policy direction. Organizations and their teams need to be agile, resilient and future-proof.Enter Design Thinking!Design Thinking is a human-centered approach that provides the structure and the tools to turn challenges into opportunities. It helps to increase innovation, build ... Read more

$7.32 USD or Free with Kobo Plus

Government departments are constantly challenged with changing environments, complex socio-economic issues and shifting policy direction. Organizations and their teams need to be agile, resilient and future-proof.Enter Design Thinking!Design Thinking is a human-centered approach that provides the structure and the tools to turn challenges into opportunities. It helps to increase innovation, build
... Read more

The Manager's Path

A Guide for Tech Leaders Navigating Growth and Change

by Camille Fournier ...

Managing people is difficult wherever you work. But in the tech industry, where management is also a technical discipline, the learning curve can be brutal—especially when there are few tools, texts, and frameworks to help you. In this practical guide, author Camille Fournier (tech lead turned CTO) takes you through each stage in the journey from engineer to technical manager.From mentoring ... Read more

$24.49 USD

Also available as: Audiobook

Managing people is difficult wherever you work. But in the tech industry, where management is also a technical discipline, the learning curve can be brutal—especially when there are few tools, texts, and frameworks to help you. In this practical guide, author Camille Fournier (tech lead turned CTO) takes you through each stage in the journey from engineer to technical manager.From mentoring
... Read more

Also available as: Audiobook
Product Leadership

How Top Product Managers Launch Awesome Products and Build Successful Teams

by Richard Banfield, Martin Eriksson, Nate Walkingshaw ...

In today’s lightning-fast technology world, good product management is critical to maintaining a competitive advantage. Yet, managing human beings and navigating complex product roadmaps is no easy task, and it’s rare to find a product leader who can steward a digital product from concept to launch without a couple of major hiccups. Why do some product leaders succeed while others don’t?This ... Read more

$24.49 USD

Also available as: Audiobook

In today’s lightning-fast technology world, good product management is critical to maintaining a competitive advantage. Yet, managing human beings and navigating complex product roadmaps is no easy task, and it’s rare to find a product leader who can steward a digital product from concept to launch without a couple of major hiccups. Why do some product leaders succeed while others don’t?This
... Read more

Also available as: Audiobook
Org Design for Design Orgs

Building and Managing In-House Design Teams

by Peter Merholz, Kristin Skinner ...

Design has become the key link between users and today’s complex and rapidly evolving digital experiences, and designers are starting to be included in strategic conversations about the products and services that enterprises ultimately deliver. This has led to companies building in-house digital/experience design teams at unprecedented rates, but many of them don’t understand how to get the most ... Read more

$24.49 USD

Also available as: Audiobook

Design has become the key link between users and today’s complex and rapidly evolving digital experiences, and designers are starting to be included in strategic conversations about the products and services that enterprises ultimately deliver. This has led to companies building in-house digital/experience design teams at unprecedented rates, but many of them don’t understand how to get the most
... Read more

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The Seven Pillars of Customer Success

A Proven Framework to Drive Impactful Client Outcomes for Your Company

by Wayne McCulloch ...

As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust? Wayne McCulloch ... Read more

$9.99 USD or Free with Kobo Plus

As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust? Wayne McCulloch
... Read more
Perfect Phrases for the Perfect Interview: Hundreds of Ready-to-Use Phrases That Succinctly Demonstrate Your Skills, Your Experience and Your Value in Any Interview Situation

Hundreds of Ready-to-Use Phrases That Succinctly Demonstrate Your Skills, Your Experience and Your V

by Carole Martin ...

Series series Perfect Phrases Series
Hundreds of interview-acing words and phrases to land you the jobIn a job interview, every word counts. That's why you need to make sure you'll be prepared with exactly the right answers to any question an interviewer might throw at you. With Perfect Phrases for the Perfect Interview, you will be equipped to handle even the toughest questions. This ready reference supplies you with:The best ... Read more

$11.59 USD

Hundreds of interview-acing words and phrases to land you the jobIn a job interview, every word counts. That's why you need to make sure you'll be prepared with exactly the right answers to any question an interviewer might throw at you. With Perfect Phrases for the Perfect Interview, you will be equipped to handle even the toughest questions. This ready reference supplies you with:The best
... Read more
Perfect Phrases for Managers and Supervisors, Second Edition

by Meryl Runion ...

Series series Perfect Phrases Series
The Right Phrase for Every Situation . . . Every TimeCommunication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and ... Read more

$10.39 USD

The Right Phrase for Every Situation . . . Every TimeCommunication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and
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Interview Intervention

Communication That Gets You Hired: a Milewalk Business Book

by Andrew LaCivita ...

If you are interviewing with a company, you are likely qualified for the job. Through the mere action of conducting the interview, the employer essentially implies this. So why is it difficult to secure the job you love? Because there are three reasons you actually get the jobnone of which are your qualifications and, unfortunately, you can only control one of them. iNTERVIEW INTERVENTION creates ... Read more

$8.69 USD

If you are interviewing with a company, you are likely qualified for the job. Through the mere action of conducting the interview, the employer essentially implies this. So why is it difficult to secure the job you love? Because there are three reasons you actually get the jobnone of which are your qualifications and, unfortunately, you can only control one of them. iNTERVIEW INTERVENTION creates
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Scaling Teams

Strategies for Building Successful Teams and Organizations

by Alexander Grosse, David Loftesness ...

Leading a fast-growing team is a uniquely challenging experience. Startups with a hot product often double or triple in size quickly—a recipe for chaos if company leaders aren’t prepared for the pitfalls of hyper-growth. If you’re leading a startup or a new team between 10 and 150 people, this guide provides a practical approach to managing your way through these challenges.Each section covers ... Read more

$24.49 USD

Leading a fast-growing team is a uniquely challenging experience. Startups with a hot product often double or triple in size quickly—a recipe for chaos if company leaders aren’t prepared for the pitfalls of hyper-growth. If you’re leading a startup or a new team between 10 and 150 people, this guide provides a practical approach to managing your way through these challenges.Each section covers
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Subscription Marketing

by Anne Janzer ...

The marketing playbook for the Subscription Economy, now in its 3rd editionSubscriptions are upending industries and reshaping customer expectations. Have you changed your marketing practices to thrive in this new reality?A successful subscription business is built on lasting relationships, not one-time sales.Stop chasing sales and start creating value.The third edition of this ground-breaking ... Read more

$9.99 USD or Free with Kobo Plus

The marketing playbook for the Subscription Economy, now in its 3rd editionSubscriptions are upending industries and reshaping customer expectations. Have you changed your marketing practices to thrive in this new reality?A successful subscription business is built on lasting relationships, not one-time sales.Stop chasing sales and start creating value.The third edition of this ground-breaking
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Perfect Phrases for Communicating Change

by Lawrence Polsky, Antoine Gerschel ...

Series series Perfect Phrases Series
THE RIGHT PHRASE FOR EVERYSITUATION . . . EVERY TIMEEmployees respond to organizational change with worry, fear, and sometimeseven panic. Your job is to keep them motivated and focused—so you mustchoose your words carefully during times of upheaval.Perfect Phrases for Communicating Change has hundreds of ready-to-use phrasesfor ensuring your employees make the transition with clarity, commitment, ... Read more

$12.39 USD

THE RIGHT PHRASE FOR EVERYSITUATION . . . EVERY TIMEEmployees respond to organizational change with worry, fear, and sometimeseven panic. Your job is to keep them motivated and focused—so you mustchoose your words carefully during times of upheaval.Perfect Phrases for Communicating Change has hundreds of ready-to-use phrasesfor ensuring your employees make the transition with clarity, commitment,
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Social Selling Mastery

Scaling Up Your Sales and Marketing Machine for the Digital Buyer

by Jamie Shanks ...

A concrete framework for engaging today's buyer and building relationshipsSocial Selling Mastery provides a key resource for sales and marketing professionals seeking a better way to connect with today's customer. Author Jamie Shanks has personally built Social Selling solutions in nearly every industry, and in this book, he shows you how to capture the mindshare of business leadership and turn ... Read more

$18.00 USD

Also available as: Audiobook

A concrete framework for engaging today's buyer and building relationshipsSocial Selling Mastery provides a key resource for sales and marketing professionals seeking a better way to connect with today's customer. Author Jamie Shanks has personally built Social Selling solutions in nearly every industry, and in this book, he shows you how to capture the mindshare of business leadership and turn
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Also available as: Audiobook

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Future Proofing By Design: Creating Better Services and Teams in the Public Sector Through Design Thinking

People who read this also enjoyed

The Manager's Path

Product Leadership

Org Design for Design Orgs

The Seven Pillars of Customer Success

Perfect Phrases for the Perfect Interview: Hundreds of Ready-to-Use Phrases That Succinctly Demonstrate Your Skills, Your Experience and Your Value in Any Interview Situation

Perfect Phrases for Managers and Supervisors, Second Edition

Interview Intervention

Scaling Teams

Subscription Marketing

Perfect Phrases for Communicating Change

Social Selling Mastery

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