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Empathy In Action

How to Deliver Great Customer Experiences at Scale

by Tony Bates, Natalie Petouhoff ...

AUTHOR BIO - About Tony BatesTony Bates has led multiple billion dollar companies with a simple ethos of “know your customers”. Tony Bates, CEO of Genesys, leads the company’s strategy, direction and operations in more than 100 countries, overseeing a global team of more than 5,000 employees. With decades of experience steering B2B and B2C companies through major market transitions and rapid ... Read more

$14.99 USD

Also available as: Audiobook

AUTHOR BIO - About Tony BatesTony Bates has led multiple billion dollar companies with a simple ethos of “know your customers”. Tony Bates, CEO of Genesys, leads the company’s strategy, direction and operations in more than 100 countries, overseeing a global team of more than 5,000 employees. With decades of experience steering B2B and B2C companies through major market transitions and rapid
... Read more

Also available as: Audiobook
Audiobook

Empathy in Action

How to Deliver Great Customer Experiences at Scale

by Dr. Natalie Petouhoff, Tony Bates ...

Narrated by Jennifer Masters ...

Unabridged

9 hours 53 min

A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale.While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We’ve all experienced dumb chatbots, automated ... Read more

$19.95 USD or Free with Kobo Plus

Also available as: eBook

A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale.While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We’ve all experienced dumb chatbots, automated
... Read more

Also available as: eBook

The Lean Startup

How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses

by Eric Ries ...

Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched.Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned ... Read more

$14.99 USD

Also available as: Audiobook

Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched.Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned
... Read more

Also available as: Audiobook
Ten Types of Innovation

The Discipline of Building Breakthroughs

by Larry Keeley, Helen Walters, Ryan Pikkel, Brian Quinn ...

Innovation principles to bring about meaningful and sustainable growth in your organizationUsing a list of more than 2,000 successful innovations, including Cirque du Soleil, early IBM mainframes, the Ford Model-T, and many more, the authors applied a proprietary algorithm and determined ten meaningful groupings—the Ten Types of Innovation—that provided insight into innovation. The Ten Types of ... Read more

$21.00 USD

Innovation principles to bring about meaningful and sustainable growth in your organizationUsing a list of more than 2,000 successful innovations, including Cirque du Soleil, early IBM mainframes, the Ford Model-T, and many more, the authors applied a proprietary algorithm and determined ten meaningful groupings—the Ten Types of Innovation—that provided insight into innovation. The Ten Types of
... Read more
Disruptive Innovation: The Christensen Collection (The Innovator's Dilemma, The Innovator's Solution, The Innovator's DNA, and Harvard Business Review article "How Will You Measure Your Life?") (4 Items)

by Clayton M. Christensen, Michael E. Raynor, Jeff Dyer, Hal Gregersen ...

Clayton Christensen’s definitive works on innovation-offered together for the first timeWill you fall victim to disruptive innovation-or become a disruptor yourself? Tip the odds in your favor with the bestselling books that have made Christensen one of the world’s foremost authorities on innovation. You’ll also get his award-winning HBR article, full of inspiration for finding meaning and ... Read more

$68.39 USD or Free with Kobo Plus

Clayton Christensen’s definitive works on innovation-offered together for the first timeWill you fall victim to disruptive innovation-or become a disruptor yourself? Tip the odds in your favor with the bestselling books that have made Christensen one of the world’s foremost authorities on innovation. You’ll also get his award-winning HBR article, full of inspiration for finding meaning and
... Read more
The McKinsey Edge: Success Principles from the World’s Most Powerful Consulting Firm

by Shu Hattori ...

47 strategies elite managers follow to reach the highest level of successThe McKinsey Edge culls the personal best practices of an exclusive group of managers connected to McKinsey & Company, a firm that services eighty percent of the world’s largest corporations.Through a wealth of 47 rigorously selected, battle-tested, immediately implementable, and practical tips, readers discover the secrets ... Read more

$21.39 USD

47 strategies elite managers follow to reach the highest level of successThe McKinsey Edge culls the personal best practices of an exclusive group of managers connected to McKinsey & Company, a firm that services eighty percent of the world’s largest corporations.Through a wealth of 47 rigorously selected, battle-tested, immediately implementable, and practical tips, readers discover the secrets
... Read more
HBR Guide to Setting Your Strategy

by Harvard Business Review ...

Series series HBR Guide
Set your company up for long-term success.Every company needs a strategy. A focused strategy aligns decision making throughout the organization and helps establish a competitive edge in the marketplace. But with so many options to consider, how do you define a unique strategy that will ensure growth?Whether you're starting a business from scratch or leading an existing company facing new threats, ... Read more

$15.89 USD or Free with Kobo Plus

Also available as: Audiobook

Set your company up for long-term success.Every company needs a strategy. A focused strategy aligns decision making throughout the organization and helps establish a competitive edge in the marketplace. But with so many options to consider, how do you define a unique strategy that will ensure growth?Whether you're starting a business from scratch or leading an existing company facing new threats,
... Read more

Also available as: Audiobook
Never Lead Alone

10 Shifts from Leadership to Teamship

by Keith Ferrazzi ...

AN INSTANT USA TODAY BESTSELLER • ONE OF FORBES TOP 10 BUSINESS BOOKS OF 2024ELEVATE LEADERSHIP TO TEAMSHIP.In today’s volatile, fast-paced, and decentralized business environment, even the most talented leaders can’t succeed alone—they need to mobilize the full potential of the team.The world’s highest-performing organizations understand they need more than leadership to win—they ... ... Read more

$12.99 USD

Also available as: Audiobook

AN INSTANT USA TODAY BESTSELLER • ONE OF FORBES TOP 10 BUSINESS BOOKS OF 2024ELEVATE LEADERSHIP TO TEAMSHIP.In today’s volatile, fast-paced, and decentralized business environment, even the most talented leaders can’t succeed alone—they need to mobilize the full potential of the team.The world’s highest-performing organizations understand they need more than leadership to win—they ...
... Read more

Also available as: Audiobook
Restoring the Soul of Business

Staying Human in the Age of Data

by Rishad Tobaccowala ...

How to keep your intuition and human instinct intact in our current technological era.Businesses are constantly moving into uncharted territory as they determine how to navigate an increasingly digital future effectively. But the startling and often overlooked truth is that the promise of digital transformation can only be realized when we find a way to balance it with our irreplaceable humanity ... Read more

$10.99 USD

Also available as: Audiobook

How to keep your intuition and human instinct intact in our current technological era.Businesses are constantly moving into uncharted territory as they determine how to navigate an increasingly digital future effectively. But the startling and often overlooked truth is that the promise of digital transformation can only be realized when we find a way to balance it with our irreplaceable humanity
... Read more

Also available as: Audiobook
The Octopus Organization

A Guide to Thriving in a World of Continuous Transformation

by Phil Le-Brun, Jana Werner ...

Drive lasting change with a new, nimbler organization focused on continuous change.Our organizations are stuck. We talk about agility but find ourselves bogged down in bureaucracy. We aspire to innovate but run into systems built to prevent mistakes, not spark breakthroughs. We need to learn and adapt, but we're operating with an outdated playbook built for efficiency and control. And our attempts ... Read more

$25.19 USD or Free with Kobo Plus

Also available as: Audiobook

Drive lasting change with a new, nimbler organization focused on continuous change.Our organizations are stuck. We talk about agility but find ourselves bogged down in bureaucracy. We aspire to innovate but run into systems built to prevent mistakes, not spark breakthroughs. We need to learn and adapt, but we're operating with an outdated playbook built for efficiency and control. And our attempts
... Read more

Also available as: Audiobook
Why Simple Wins

Escape the Complexity Trap and Get to Work That Matters

by Lisa Bodell ...

Imagine what you could do with the time you spend writing emails every day. Complexity is killing companies' ability to innovate and adapt, and simplicity is fast becoming the competitive advantage of our time. Why Simple Wins helps leaders and their teams move beyond the feelings of frustration and futility that come with so much unproductive work in today's corporate world to create a corporate ... Read more

$44.99 USD

Also available as: Audiobook

Imagine what you could do with the time you spend writing emails every day. Complexity is killing companies' ability to innovate and adapt, and simplicity is fast becoming the competitive advantage of our time. Why Simple Wins helps leaders and their teams move beyond the feelings of frustration and futility that come with so much unproductive work in today's corporate world to create a corporate
... Read more

Also available as: Audiobook
Elevate Your Team

Empower Your Team To Reach Their Full Potential and Build A Business That Builds Leaders

by Robert Glazer ...

An impactful and essential follow up to the USA Today and Wall Street Journal bestseller ElevateEvery leader knows this delicate balancing act: to simultaneously generate better performance from your team, retain top talent, and build your organization's leaders of tomorrow, without inducing burnout. In the sequel to his bestseller Elevate, Robert Glazer applies his groundbreaking capacity ... Read more

$11.59 USD

Also available as: Audiobook

An impactful and essential follow up to the USA Today and Wall Street Journal bestseller ElevateEvery leader knows this delicate balancing act: to simultaneously generate better performance from your team, retain top talent, and build your organization's leaders of tomorrow, without inducing burnout. In the sequel to his bestseller Elevate, Robert Glazer applies his groundbreaking capacity
... Read more

Also available as: Audiobook

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Empathy In Action

Empathy in Action

People who read these also enjoyed

The Lean Startup

Ten Types of Innovation

Disruptive Innovation: The Christensen Collection (The Innovator's Dilemma, The Innovator's Solution, The Innovator's DNA, and Harvard Business Review article "How Will You Measure Your Life?") (4 Items)

The McKinsey Edge: Success Principles from the World’s Most Powerful Consulting Firm

HBR Guide to Setting Your Strategy

Never Lead Alone

Restoring the Soul of Business

The Octopus Organization

Why Simple Wins

Elevate Your Team

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Shopping Cart

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Your Shopping Cart is empty

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“natalie petouhoff”

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