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  • CRM Fundamentals

    Series series Professional and Applied Computing (R0)
    CRM Fundamentals is a critical and comprehensive resource for executives and project leaders tasked with managing customer relationship management (CRM) initiatives. It provides an introduction to CRM and how it delivers value to organizations, and describes the process to build and execute a CRM roadmap successfully—including identifying goals, lining up the right people, planning projects, ... Read more

    $40.49 USD

  • The Elective Carnegie Community Engagement Classification

    Constructing a Successful Application for First-Time and Re-Classification Applicants

    The Carnegie Engagement Classification is designed to be a form of evidence-based documentation that a campus meets the criteria to be recognized as a community engaged institution. Editors John Saltmarsh and Mathew B. Johnson use their extensive experience working with the Carnegie Engagement Classification to offer a collection of resources for institutions that are interested in making a first ... Read more

    $28.79 USD or Free with Kobo Plus

  • Crossing Boundaries

    Tension and Transformation in International Service-Learning

    Are there better ways to address community challenges than expending funds on international service-learning?In attempting to wed learning and service, are we are exploiting the “other” for new, or recycled, aims?As these questions attest, of all types of service-learning, international service-learning (ISL) most starkly illuminates the tensions between the liberatory and oppressive potentials of ... Read more

    $45.99 USD

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  • Diversity at Work

    The Practice of Inclusion

    Series Book 33 - J-B SIOP Professional Practice Series
    Diversity at Work: The Practice of InclusionHow can organizations, their leaders, and their people benefit from diversity? The answer, according to this cutting-edge book, is the practice of inclusion. Diversity at Work: The Practice of Inclusion (a volume in SIOP’s Professional Practice Series) presents detailed solutions for the challenge of inclusion—how to fully connect with, engage, and ... Read more

    $82.00 USD

  • Getting to Diversity

    What Works and What Doesn’t

    “This book has the potential to change CEO mindsets, human resource practices, manager behavior, and employee well-being—if only enough people grab it and heed its powerful messages.” —Rosabeth Moss Kanter, author of Think Outside the Building“Dobbin and Kalev have spent their careers studying why diversity initiatives fail and what it takes to fix them. Their data-driven book doesn’t just ... Read more

    $15.89 USD

  • Understanding and Managing Public Organizations

    Series series Essential Texts for Nonprofit and Public Leadership and Management
    Discover the latest insights in organization theory from a comprehensive and masterful volumeUnderstanding and Managing Public Organizations, 6th Edition provides readers with an authoritative reference for scholars, masters, and doctoral students in public management and public affairs programs in the United States and other nations.The 6th Edition of Understanding and Managing Public ... Read more

    $56.00 USD

  • Cross-Cultural Management

    An Introduction

    Cross-Cultural Management: An Introduction offers students a hands-on approach to cross-cultural management that they can apply to a wide variety of organizational contexts. Rather than focusing on specific countries, authors David C. Thomas and Kerr Inkson highlight the interactions of people from different cultures in organizational settings to provide students with practical applications of ... Read more

    $100.79 USD

  • Collaborating for Our Future

    Multistakeholder Partnerships for Solving Complex Problems

    Organizations turn to multistakeholder partnerships (MSPs) to meet challenges that they cannot handle alone. By tapping the resources of diverse stakeholders, MSPs develop the capability to address complex issues and problems, such as health care delivery, poverty, human rights, watershed management, education, sustainability, and innovation. This book provides a comprehensive understanding of ... Read more

    $82.79 USD

  • The Essential Department Chair

    A Comprehensive Desk Reference

    Series Book 132 - Jossey-Bass Resources for Department Chairs
    THE ESSENTIAL DEPARTMENT CHAIRThis second edition of the informative and influential The Essential Department Chair offers academic chairs and department heads the information they need to excel in their roles. This book is about the "how" of academic administration: for instance, how do you cultivate a potential donor for much-needed departmental resources? How do you persuade your department ... Read more

    $42.00 USD

  • Teaching for Diversity and Social Justice

    For over 30 years, Teaching for Diversity and Social Justice has been the definitive sourcebook of theoretical foundations, pedagogical and design frameworks, and curricular models for social justice teaching practice. Thoroughly revised and updated, this fourth edition continues in the tradition of its predecessors to cover the most relevant issues and controversies in social justice education ... Read more

    $82.99 USD

  • The Education Doctorate (Ed.D.)

    Issues of Access, Diversity, Social Justice, and Community Leadership

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    Series Book 5 - Equity in Higher Education Theory, Policy, and Praxis
    This first-of-its-kind text explores the Ed.D. program as a crucible for equitable higher education and community leadership. It was inspired in part by the Carnegie Project on the Educational Doctorate (CPED) and, more broadly, by widespread international interest in the power of the Ed.D. as a force for positive social change. The book’s range of cultural contexts and educational perspectives ... Read more

    $46.09 USD

  • Using Quality Benchmarks for Assessing and Developing Undergraduate Programs

    Using Quality Benchmarks for Assessing and Developing Undergraduate ProgramsUsing Quality Benchmarks for Assessing and Developing Undergraduate Programs introduces selected performance criteria-benchmarks-to assist undergraduate programs in defining their educational goals and documenting their effectiveness.The book explores the attributes of undergraduate programs by focusing on educationally ... Read more

    $44.00 USD