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The Industrial Customer Experience Playbook

A Practical Guide to Loyalty, Growth, and Operational Excellence

by Lynn Daniel, Doug Fowler ...

You want more loyal B2B customers? Here's how to do it!You know customer experience matters, but in the industrial B2B world, it feels impossibly complex. As an OEM leader, you look across a distributor network and wonder if your customers are receiving the service they expect. As a distributor leader, service is delivered across dozens of locations by field technicians, your products cost ... Read more

$6.99 USD

You want more loyal B2B customers? Here's how to do it!You know customer experience matters, but in the industrial B2B world, it feels impossibly complex. As an OEM leader, you look across a distributor network and wonder if your customers are receiving the service they expect. As a distributor leader, service is delivered across dozens of locations by field technicians, your products cost
... Read more
The Noon Notices

The Minds, #4

by Lynn Daniels ...

Series Book 4 - The Minds
The penultimate short poetry book of The MINDS series highlighting the never-ending search for internal peace while coping with severe depression and anxiety. ... Read more

$0.99 USD or Free with Kobo Plus

The penultimate short poetry book of The MINDS series highlighting the never-ending search for internal peace while coping with severe depression and anxiety.
... Read more
Forsaken Soul

The Lost Stories, #4

by Lynn Daniels ...

Series Book 4 - The Lost Stories
There is no greater honor than rising to the ranks of one of The Five Elders of Cerebes. To Hiroma, this honor felt undeserved. A troubled childhood and a wasted adult life all seemed irrelevant when propositioned for the chance at immortality. Old habits die hard and the pressure to establish a grand legacy becomes too much for Hiroma to bear. Can Hiroma find a way to overcome the mounting ... Read more

$0.99 USD or Free with Kobo Plus

There is no greater honor than rising to the ranks of one of The Five Elders of Cerebes. To Hiroma, this honor felt undeserved. A troubled childhood and a wasted adult life all seemed irrelevant when propositioned for the chance at immortality. Old habits die hard and the pressure to establish a grand legacy becomes too much for Hiroma to bear. Can Hiroma find a way to overcome the mounting
... Read more
The Inevitable Intermission

The Minds, #3

by Lynn Daniels ...

Series Book 3 - The Minds
The third poetry book of The MINDS series exploring the omnipotence of social media, the quest for notoriety and the addictive trance of modern society through the perspective of an outsider. ... Read more

$0.99 USD or Free with Kobo Plus

The third poetry book of The MINDS series exploring the omnipotence of social media, the quest for notoriety and the addictive trance of modern society through the perspective of an outsider.
... Read more
The Dawn Dossier

The Minds, #2

by Lynn Daniels ...

Series Book 2 - The Minds
A follow-up poetry book to The Midnight Manifesto which illustrates the emotional lifelong path to, through and out of Corporate America from the perspective of a hapless individual. ... Read more

$0.99 USD or Free with Kobo Plus

A follow-up poetry book to The Midnight Manifesto which illustrates the emotional lifelong path to, through and out of Corporate America from the perspective of a hapless individual.
... Read more
Without Mercy

The Lost Stories, #3

by Lynn Daniels ...

Series Book 3 - The Lost Stories
Sunjata's rise to the ranks of the five Elders of Cerebes was far from the most ideal. As a man who faced extreme adversity as a mortal, his life as a God offered the chance to make the world a better place. When Sunjata undertakes a research project, some wild misconceptions about his destiny sets the stage for a nightmarish showdown. Can Sunjata move beyond his judgmental ways and get back to ... Read more

$0.99 USD or Free with Kobo Plus

Sunjata's rise to the ranks of the five Elders of Cerebes was far from the most ideal. As a man who faced extreme adversity as a mortal, his life as a God offered the chance to make the world a better place. When Sunjata undertakes a research project, some wild misconceptions about his destiny sets the stage for a nightmarish showdown. Can Sunjata move beyond his judgmental ways and get back to
... Read more
The Sunset Script

The Minds, #5

by Lynn Daniels ...

Series Book 5 - The Minds
The fifth and final short poetry book of The MINDS poetry book series featuring a collection of poems detailing the effects societal maladies such as violent crime, drug and alcohol abuse and suicide have on troubled individuals. ... Read more

$0.99 USD or Free with Kobo Plus

The fifth and final short poetry book of The MINDS poetry book series featuring a collection of poems detailing the effects societal maladies such as violent crime, drug and alcohol abuse and suicide have on troubled individuals.
... Read more
Audiobook

Audiobook

An Amateur Sleuth's Guide to Murder

by Lynn Cahoon ...

Narrated by Vanessa Daniels ...

Series series Bainbridge Island Mystery
Unabridged

7 hours 30 min

TIP #1: WHAT DOESN'T KILL YOU COUNTS AS WORK EXPERIENCEMeg Gates could use a guidebook for life. Indeed, she's faced some challenges. She dropped out of college to work for a tech startup that failed—and her fiancé just took her bridesmaid to Italy on what was supposed to be Meg's honeymoon.Now, at twenty-six, Meg has taken the ferry ride of shame from Seattle back to Bainbridge Island to live ... Read more

$20.99 USD or Free with Kobo Plus

Also available as: eBook

TIP #1: WHAT DOESN'T KILL YOU COUNTS AS WORK EXPERIENCEMeg Gates could use a guidebook for life. Indeed, she's faced some challenges. She dropped out of college to work for a tech startup that failed—and her fiancé just took her bridesmaid to Italy on what was supposed to be Meg's honeymoon.Now, at twenty-six, Meg has taken the ferry ride of shame from Seattle back to Bainbridge Island to live
... Read more

Also available as: eBook
Audiobook

Audiobook

Tips and Tricks of an Amateur Sleuth

by Lynn Cahoon ...

Narrated by Vanessa Daniels ...

Series series Bainbridge Island Mystery
Unabridged

7 hours

Just a ferry ride from Seattle, Bainbridge Island is a close-knit community where Meg Gates lives with her cocker spaniel and works in her mom's bookstore. She's also writing a guide for amateur detectives—when she isn't busy being one herself . . .Juggling jobs and classes has Meg stressed. On top of that, she's just heard from her editor, who loves the book . . . and wants to change everything ... Read more

$19.99 USD

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Just a ferry ride from Seattle, Bainbridge Island is a close-knit community where Meg Gates lives with her cocker spaniel and works in her mom's bookstore. She's also writing a guide for amateur detectives—when she isn't busy being one herself . . .Juggling jobs and classes has Meg stressed. On top of that, she's just heard from her editor, who loves the book . . . and wants to change everything
... Read more
Encroachment

The Lost Stories, #2

by Lynn Daniels ...

Series Book 2 - The Lost Stories
"Everybody wants to rule the world." To Manuel, no truer words have been spoken. As the feisty member of The Elders, Manuel is often chided for his hot temper and diplomatic incompetence. To prove his aptitude to his colleagues, Manuel executes a new type of social warfare to fulfill his wildest dreams, but will his reckless actions derail his chances at achieving his ultimate goal? ... Read more

$0.99 USD or Free with Kobo Plus

"Everybody wants to rule the world." To Manuel, no truer words have been spoken. As the feisty member of The Elders, Manuel is often chided for his hot temper and diplomatic incompetence. To prove his aptitude to his colleagues, Manuel executes a new type of social warfare to fulfill his wildest dreams, but will his reckless actions derail his chances at achieving his ultimate goal?
... Read more
Aftermath

by Lynn Daniels ...

Choice is a guiding principle of life. One where the end result is not always limited to the fortunes of one individual. In modern society, choice has become a source of conflict. It has divided families, friends and even nations. It has even led some to adopt causes designed to deny other groups the option of choice. Aftermath is a poetic rendition of the consequence of choice. The poems in this ... Read more

$0.99 USD or Free with Kobo Plus

Choice is a guiding principle of life. One where the end result is not always limited to the fortunes of one individual. In modern society, choice has become a source of conflict. It has divided families, friends and even nations. It has even led some to adopt causes designed to deny other groups the option of choice. Aftermath is a poetic rendition of the consequence of choice. The poems in this
... Read more
Monarch

The Lost Stories, #5

by Lynn Daniels ...

Series Book 5 - The Lost Stories
What happens when a man with a special ability and a hidden vendetta against mankind becomes one of the most powerful men in the world?This describes Yousef to a tee.Because he could read minds, Yousef always believed the world was against him. In a way, he was right. Having escaped death more than once, Yousef parlayed his gift to not only become King of a rogue nation, but also one of the five ... Read more

$0.99 USD or Free with Kobo Plus

What happens when a man with a special ability and a hidden vendetta against mankind becomes one of the most powerful men in the world?This describes Yousef to a tee.Because he could read minds, Yousef always believed the world was against him. In a way, he was right. Having escaped death more than once, Yousef parlayed his gift to not only become King of a rogue nation, but also one of the five
... Read more

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Recommended For You

Top Series in United States

Bainbridge Island Mystery

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The Industrial Customer Experience Playbook

The Noon Notices

Forsaken Soul

The Inevitable Intermission

The Dawn Dossier

Without Mercy

The Sunset Script

An Amateur Sleuth's Guide to Murder

Tips and Tricks of an Amateur Sleuth

Encroachment

Aftermath

Monarch

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

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Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

Top Series in United States

Bainbridge Island Mystery

The Minds

The Meranda Haley Series

DK Little Anthologies

Medicine (R0)

Love Unscripted

Utah's Best Poetry & Prose

Business and Management (R0)

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