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  • Digital Customer Experience Engineering

    Strategies for Creating Effective Digital Experiences

    by Lars Wiedenhoefer ...
    Series series Professional and Applied Computing (R0)
    Customer experience engineering applied to the engineering department is rare, but needed. Most companies keep support, UX, engineering, product, and CX separate. To address this gap, this book highlights roles and techniques that are proven to accelerate issue detection and prevention by 30% or more.With the author's vast experience in tech support, he has developed techniques and skills that ... Read more

    $58.99 USD