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Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

by Leonard Berry, Kent Seltman ...

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system ... Read more

$20.79 USD

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system
... Read more
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Management Lessons from Mayo Clinic

Inside One of the World's Most Admired Service Organizations

by Leonard L. Berry, Kent D. Seltman ...

Unabridged

11 hours 33 min

The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in AmericaMayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive ... Read more

$25.99 USD or Free with Kobo Plus

The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in AmericaMayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive
... Read more

Audiobook

Audiobook

Mindset

The New Psychology of Success

by Carol S. Dweck ...

Narrated by Bernadette Dunne ...

Unabridged

10 hours 23 min

**From the renowned psychologist who introduced the world to “growth mindset” comes this updated edition of the million-copy bestseller—featuring transformative insights into redefining success, building lifelong resilience, and supercharging self-improvement.“Through clever research studies and engaging writing, Dweck illuminates how our beliefs about our capabilities exert tremendous influence ... Read more

$20.00 USD

Also available as: eBook

**From the renowned psychologist who introduced the world to “growth mindset” comes this updated edition of the million-copy bestseller—featuring transformative insights into redefining success, building lifelong resilience, and supercharging self-improvement.“Through clever research studies and engaging writing, Dweck illuminates how our beliefs about our capabilities exert tremendous influence
... Read more

Also available as: eBook
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The 48 Laws of Power

by Robert Greene ...

Narrated by Don Leslie ...

Abridged

9 hours 53 min

Cunning, instructive, and amoral, this controversial bestseller distills 3,000 years of the history of power into 48 well-explicated laws. Law 1: Never Outshine the Master. Law 3: Conceal Your Intentions. Law 7: Get Others to Do the Work for You, but Always Take the Credit. Law 15: Crush Your Enemy Totally. Law 33: Discover Each Man's Thumbscrew.These are the laws of power in their unvarnished ... Read more

Was $24.99 USD Now $20.99 USD or Free with Kobo Plus

Also available as: eBook

Cunning, instructive, and amoral, this controversial bestseller distills 3,000 years of the history of power into 48 well-explicated laws. Law 1: Never Outshine the Master. Law 3: Conceal Your Intentions. Law 7: Get Others to Do the Work for You, but Always Take the Credit. Law 15: Crush Your Enemy Totally. Law 33: Discover Each Man's Thumbscrew.These are the laws of power in their unvarnished
... Read more

Also available as: eBook
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Outliers

The Story of Success

by Malcolm Gladwell ...

Narrated by Malcolm Gladwell ...

Unabridged

7 hours 18 min

From the bestselling author of The Bomber Mafia, learn what sets high achievers apart—from Bill Gates to the Beatles—in this seminal work from "a singular talent" (New York Times Book Review).In this stunning book, Malcolm Gladwell takes us on an intellectual journey through the world of "outliers"—the best and the brightest, the most famous and the most successful. He asks the question: what ... Read more

$24.99 USD

Also available as: eBook

From the bestselling author of The Bomber Mafia, learn what sets high achievers apart—from Bill Gates to the Beatles—in this seminal work from "a singular talent" (New York Times Book Review).In this stunning book, Malcolm Gladwell takes us on an intellectual journey through the world of "outliers"—the best and the brightest, the most famous and the most successful. He asks the question: what
... Read more

Also available as: eBook
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The Light Between Oceans

A Novel

by M.L. Stedman ...

Narrated by Noah Taylor ...

Unabridged

10 hours 22 min

The captivating and beautiful years-long New York Times bestseller and major motion picture, now in a gorgeous new package designed for the modern reader.After four harrowing years on the Western Front, Tom Sherbourne returns to Australia and takes a job as the lighthouse keeper on Janus Rock, nearly half a day’s journey from the coast. To this isolated island, where the supply boat comes once a ... Read more

$25.99 USD

Also available as: eBook

The captivating and beautiful years-long New York Times bestseller and major motion picture, now in a gorgeous new package designed for the modern reader.After four harrowing years on the Western Front, Tom Sherbourne returns to Australia and takes a job as the lighthouse keeper on Janus Rock, nearly half a day’s journey from the coast. To this isolated island, where the supply boat comes once a
... Read more

Also available as: eBook
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Mockingjay (Hunger Games, Book Three)

by Suzanne Collins ...

Narrated by Tatiana Maslany ...

Series Audiobook 3 - The Hunger Games
Unabridged

11 hours 19 min

The greatly anticipated final book in the New York Times bestselling Hunger Games trilogy by Suzanne Collins.The Capitol is angry. The Capitol wants revenge. Who do they think should pay for the unrest? Katniss Everdeen. The final book in The Hunger Games trilogy by Suzanne Collins will have hearts racing, pages turning, and everyone talking about one of the biggest and most talked-about books and ... Read more

$27.99 USD

The greatly anticipated final book in the New York Times bestselling Hunger Games trilogy by Suzanne Collins.The Capitol is angry. The Capitol wants revenge. Who do they think should pay for the unrest? Katniss Everdeen. The final book in The Hunger Games trilogy by Suzanne Collins will have hearts racing, pages turning, and everyone talking about one of the biggest and most talked-about books and
... Read more
Unaccountable

What Hospitals Won't Tell You and How Transparency Can Revolutionize Health Care

by Marty Makary ...

New York Times Bestseller“Every once in a while a book comes along that rocks the foundations of an established order that's seriously in need of being shaken. The modern American hospital is that establishment and Unaccountable is that book.”-Shannon Brownlee, author of OvertreatedDr. Marty Makary is co-developer of the life-saving checklist outlined in Atul Gawande's bestselling The Checklist ... Read more

$12.99 USD

New York Times Bestseller“Every once in a while a book comes along that rocks the foundations of an established order that's seriously in need of being shaken. The modern American hospital is that establishment and Unaccountable is that book.”-Shannon Brownlee, author of OvertreatedDr. Marty Makary is co-developer of the life-saving checklist outlined in Atul Gawande's bestselling The Checklist
... Read more
If Disney Ran Your Hospital

9 1/2 Things You Would Do Differently

by Fred Lee ...

The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as “the best” by their own employees, consumers, and community. It takes profound knowledge, not usually taught in business schools, to create and maintain an environment where people feel they are working with friends who ... Read more

$9.99 USD

The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as “the best” by their own employees, consumers, and community. It takes profound knowledge, not usually taught in business schools, to create and maintain an environment where people feel they are working with friends who
... Read more
When Breath Becomes Air

Pulitzer Prize Finalist

by Paul Kalanithi ...

**#1 NEW YORK TIMES BESTSELLER • PULITZER PRIZE FINALIST • OVER TWO MILLION COPIES SOLDThis inspiring, exquisitely observed memoir finds hope and beauty in the face of insurmountable odds as an idealistic young neurosurgeon attempts to answer the question, What makes a life worth living?**“Unmissable . . . Finishing this book and then forgetting about it is simply not an option.”—Janet Maslin, The ... Read more

$9.99 USD

**#1 NEW YORK TIMES BESTSELLER • PULITZER PRIZE FINALIST • OVER TWO MILLION COPIES SOLDThis inspiring, exquisitely observed memoir finds hope and beauty in the face of insurmountable odds as an idealistic young neurosurgeon attempts to answer the question, What makes a life worth living?**“Unmissable . . . Finishing this book and then forgetting about it is simply not an option.”—Janet Maslin, The
... Read more
The Life-Changing Magic of Tidying Up

The Japanese Art of Decluttering and Organizing

by Marie Kondo ...

Series series The Life Changing Magic of Tidying Up
#1 NEW YORK TIMES BESTSELLER • The book that sparked a revolution and inspired the hit Netflix series Tidying Up with Marie Kondo: the original guide to decluttering your home once and for all.ONE OF THE MOST INFLUENTIAL BOOKS OF THE DECADE—CNNDespite constant efforts to declutter your home, do papers still accumulate like snowdrifts and clothes pile up like a tangled mess of noodles?Japanese ... Read more

Was $9.99 USD Now $7.99 USD

Also available as: Audiobook

#1 NEW YORK TIMES BESTSELLER • The book that sparked a revolution and inspired the hit Netflix series Tidying Up with Marie Kondo: the original guide to decluttering your home once and for all.ONE OF THE MOST INFLUENTIAL BOOKS OF THE DECADE—CNNDespite constant efforts to declutter your home, do papers still accumulate like snowdrifts and clothes pile up like a tangled mess of noodles?Japanese
... Read more

Also available as: Audiobook
The Everything Store

Jeff Bezos and the Age of Amazon

by Brad Stone ...

The authoritative account of the rise of Amazon and its intensely driven founder, Jeff Bezos, praised by the Seattle Times as "the definitive account of how a tech icon came to life."Amazon.com started off delivering books through the mail. But its visionary founder, Jeff Bezos, wasn't content with being a bookseller. He wanted Amazon to become the everything store, offering limitless selection ... Read more

$12.99 USD

Also available as: Audiobook

The authoritative account of the rise of Amazon and its intensely driven founder, Jeff Bezos, praised by the Seattle Times as "the definitive account of how a tech icon came to life."Amazon.com started off delivering books through the mail. But its visionary founder, Jeff Bezos, wasn't content with being a bookseller. He wanted Amazon to become the everything store, offering limitless selection
... Read more

Also available as: Audiobook

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Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

Management Lessons from Mayo Clinic

People who read these also enjoyed

Mindset

The 48 Laws of Power

Outliers

The Light Between Oceans

Mockingjay (Hunger Games, Book Three)

Unaccountable

If Disney Ran Your Hospital

When Breath Becomes Air

The Life-Changing Magic of Tidying Up

The Everything Store

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