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  • Service Management

    Theory and Practice

    Series series Business and Management (R0)
    This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption.The ... Read more

    $98.09 USD

  • Innovation as Strategic Reflexivity

    Edited by Lars Fuglsang, Jon Sundbo ...
    Series series Routledge Advances in Management and Business Studies
    This book presents a new view of innovation, seeking to disclose how strategic reflexivity is embodied in specific innovation practices and management roles.From an evolutionary point of view, the contributors argue that firms and organisations are increasingly forced to take into account the growing complexity of the environment. To do this, they ... Read more

    $72.99 USD

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    How to Manage Complexity without Getting Complicated

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  • Managing Change, Creativity and Innovation

    A fresh approach to managing organizational change by looking at it as complex, dynamic and messy as opposed to a series of neat, linear stages and processes leading to success.Key to the approach is the idea that change, creativity and innovation all overlap and interconnect rather than being three separate areas of study and that managing the three together is central to organizations having the ... Read more

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  • The End of Lawyers?: Rethinking the nature of legal services

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    This widely acclaimed legal bestseller has provoked a tidal wave of debate within the legal profession, being hailed as an inspiration by some and as heresy by others. Susskind lays down a challenge to all lawyers, and indeed all those in a professional service environment. He urges them to ask themselves, with their hands on their hearts, what elements of their current workload could be ... Read more

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  • Organizational Behaviour

    People, Process, Work and Human Resource Management

    There is a large body of shared knowledge between the study of Organizational Behaviour and Human Resource Management but despite the crossover, they are often treated as very distinct disciplines. Written by a team of experts across both fields, Organizational Behaviour bridges the gap between OB and HRM, with an emphasis on inter-cultural and cross-cultural perspectives of organizational ... Read more

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  • Leading Public Design

    Discovering Human-Centred Governance

    This powerful new book provides a clear framework for understanding and learning an emerging management practice, leading public design.Drawing on more than a decade of work on public sector innovation, Christian Bason uses his extensive practical experience and research conducted among public managers in the UK, the US, Australia, Finland and Denmark to explore how public organisations can be ... Read more

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  • Open Innovation

    Researching a New Paradigm

    Open Innovation describes an emergent model of innovation in which firms draw on research and development that may lie outside their own boundaries. In some cases, such as open source software, this research and development can take place in a non-proprietary manner. Henry Chesbrough and his collaborators investigate this phenomenon, linking the practice of innovation to the established body of ... Read more

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  • Change Management

    A Guide to Effective Implementation

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  • Leading Public Sector Innovation (Second Edition)

    Co-creating for a Better Society

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  • Organizational Change

    Explore and resolve complex organizational change issues by applying theories into practiceOrganizational Change, 6th Edition by Senior, Swailes and Carnall reflects a rapidly evolving world and considers ‘how change has changed’. The book is structured into three parts. The first part considers the causes and nature of change. Part two opens up the organization to expand on issues of structuring ... Read more

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  • Own the Future

    50 Ways to Win from The Boston Consulting Group

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