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Quality Experience Telemetry

How to Effectively Use Telemetry for Improved Customer Success

by Alka Jarvis, Luis Morales, Johnson Jose ...

This is an important and timely book. Students of organizational behavior for the last 15 years have been asking how to integrate the technology of data gathering and data analysis with critical organizational challenges. This book shows how to do that, using the field of customer service to illustrate the broader point. This volume allows lay readers to understand telemetry and helps them enhance ... Read more

$53.99 USD or Free with Kobo Plus

This is an important and timely book. Students of organizational behavior for the last 15 years have been asking how to integrate the technology of data gathering and data analysis with critical organizational challenges. This book shows how to do that, using the field of customer service to illustrate the broader point. This volume allows lay readers to understand telemetry and helps them enhance
... Read more
Audiobook

The Club of Masks (Unabridged)

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by Allen Upward ...

Narrated by Ronald Peterson, Kevin James, Dorothy Barnwell, Jose Johnson ...

Unabridged

6 hours 48 min

It was far from a simple case of opium poisoning — the affair at the Domino Club. Zenobia Salome, the Leopardess, whichever of those silk masked revelers killed Dr. Weathered, had knowledge of a poison new even to Sir Frank Tarleton, the expert. And whoever stole the doctor's case book, stole no ordinary physician's record book but a terrible weapon to hold over the heads of London society. Here ... Read more

$4.99 USD

It was far from a simple case of opium poisoning — the affair at the Domino Club. Zenobia Salome, the Leopardess, whichever of those silk masked revelers killed Dr. Weathered, had knowledge of a poison new even to Sir Frank Tarleton, the expert. And whoever stole the doctor's case book, stole no ordinary physician's record book but a terrible weapon to hold over the heads of London society. Here
... Read more
Audiobook

Hunting for Hidden Gold (Unabridged)

optional

by Franklin W. Dixon ...

Narrated by Daniel Samuels, Jose Johnson, Reina Fonville, Robert Millet ...

Unabridged

4 hours 9 min

The Hardy boys were sons of a celebrated American detective and from their father learned the particulars of a number of unusual crimes. They were fired with zeal to bring the criminals to justice, and during their hours from school, and during their vacation days, they followed up clues they unearthed themselves — aiding their parent very materially. Stories which are absorbing in the extreme. ... Read more

$4.99 USD

The Hardy boys were sons of a celebrated American detective and from their father learned the particulars of a number of unusual crimes. They were fired with zeal to bring the criminals to justice, and during their hours from school, and during their vacation days, they followed up clues they unearthed themselves — aiding their parent very materially. Stories which are absorbing in the extreme.
... Read more

Leading the Transformation

Applying Agile and DevOps Principles at Scale

by Gary Gruver, Tommy Mouser ...

Software is becoming more and more important across a broad range of industries, yet most technology executives struggle to deliver software improvements their businesses require. Leading-edge companies like Amazon and Google are applying DevOps and Agile principles to deliver large software projects faster than anyone thought possible. But most executives don’t understand how to transform their ... Read more

$9.99 USD

Software is becoming more and more important across a broad range of industries, yet most technology executives struggle to deliver software improvements their businesses require. Leading-edge companies like Amazon and Google are applying DevOps and Agile principles to deliver large software projects faster than anyone thought possible. But most executives don’t understand how to transform their
... Read more
Lean and the Art of Cloud Computing Management

by Gregor Petri ...

About a year ago, we published the Cloud Academy primer "Shedding Light on Cloud Computing". Since then, interest in cloud computing has blossomed and I have had the opportunity to present our Cloud Academy content at cloud computing events around the world. This new book encapsulates the insights and knowledge gathered from the conversations at these events. That includes the dialogue with cloud ... Read more

Free

About a year ago, we published the Cloud Academy primer "Shedding Light on Cloud Computing". Since then, interest in cloud computing has blossomed and I have had the opportunity to present our Cloud Academy content at cloud computing events around the world. This new book encapsulates the insights and knowledge gathered from the conversations at these events. That includes the dialogue with cloud
... Read more
Business in the Cloud

What Every Business Needs to Know About Cloud Computing

by Michael H. Hugos, Derek Hulitzky ...

A close look at cloud computing's transformational role in businessCovering cloud computing from what the business leader needs to know, this book describes how IT can nimbly ramp up revenue initiatives, positively impact business operations and costs, and how this allows business leaders to shed worry about technology so they can focus on their business. It also reveals the cloud's effect on ... Read more

$27.00 USD

A close look at cloud computing's transformational role in businessCovering cloud computing from what the business leader needs to know, this book describes how IT can nimbly ramp up revenue initiatives, positively impact business operations and costs, and how this allows business leaders to shed worry about technology so they can focus on their business. It also reveals the cloud's effect on
... Read more
High Velocity Itsm

Agile It Service Management for Rapid Change in a World of Devops, Lean It and Cloud Computing

by Randy A. Steinberg ...

If you read through this book and still dont believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years. Agile, DevOps, Lean IT, Virtualization, Application Lifecycle Management, Cloud Computing and many other technologies are rapidly pulling IT in many directions. These modern ways of operating IT to cope with a world of rapid ... Read more

$4.99 USD

If you read through this book and still dont believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years. Agile, DevOps, Lean IT, Virtualization, Application Lifecycle Management, Cloud Computing and many other technologies are rapidly pulling IT in many directions. These modern ways of operating IT to cope with a world of rapid
... Read more
Managing the Testing Process

Practical Tools and Techniques for Managing Hardware and Software Testing

by Rex Black ...

New edition of one of the most influential books on managing software and hardware testingIn this new edition of his top-selling book, Rex Black walks you through the steps necessary to manage rigorous testing programs of hardware and software. The preeminent expert in his field, Mr. Black draws upon years of experience as president of both the International and American Software Testing ... Read more

$27.00 USD

New edition of one of the most influential books on managing software and hardware testingIn this new edition of his top-selling book, Rex Black walks you through the steps necessary to manage rigorous testing programs of hardware and software. The preeminent expert in his field, Mr. Black draws upon years of experience as president of both the International and American Software Testing
... Read more
A Manager's Guide to Data Warehousing

by Laura Reeves ...

Aimed at helping business and IT managers clearly communicate with each other, this helpful book addresses concerns straight-on and provides practical methods to building a collaborative data warehouse . You’ll get clear explanations of the goals and objectives of each stage of the data warehouse lifecycle while learning the roles that both business managers and technicians play at each stage. ... Read more

$50.00 USD

Aimed at helping business and IT managers clearly communicate with each other, this helpful book addresses concerns straight-on and provides practical methods to building a collaborative data warehouse . You’ll get clear explanations of the goals and objectives of each stage of the data warehouse lifecycle while learning the roles that both business managers and technicians play at each stage.
... Read more
Executive's Guide to Cloud Computing

by Eric A. Marks, Bob Lozano ...

Your organization can save and thrive in the cloud with this first non-technical guide to cloud computing for business leadersIn less than a decade Google, Amazon, and Salesforce.com went from unknown ideas to powerhouse fixtures in the economic landscape; in even less time offerings such as Linkedin, Youtube, Facebook, Twitter and many others also carved out important roles; in less than five ... Read more

$30.00 USD

Also available as: Audiobook

Your organization can save and thrive in the cloud with this first non-technical guide to cloud computing for business leadersIn less than a decade Google, Amazon, and Salesforce.com went from unknown ideas to powerhouse fixtures in the economic landscape; in even less time offerings such as Linkedin, Youtube, Facebook, Twitter and many others also carved out important roles; in less than five
... Read more

Also available as: Audiobook
Practices for Scaling Lean & Agile Development

Large, Multisite, and Offshore Product Development with Large-Scale Scrum

by Craig Larman, Bas Vodde ...

Lean and Agile Development for Large-Scale Products: Key Practices for Sustainable Competitive SuccessIncreasingly, large product-development organizations are turning to lean thinking, agile principles and practices, and large-scale Scrum to sustainably and quickly deliver value and innovation. Drawing on their long experience leading and guiding lean and agile adoptions for large, multisite, and ... Read more

$52.19 USD

Lean and Agile Development for Large-Scale Products: Key Practices for Sustainable Competitive SuccessIncreasingly, large product-development organizations are turning to lean thinking, agile principles and practices, and large-scale Scrum to sustainably and quickly deliver value and innovation. Drawing on their long experience leading and guiding lean and agile adoptions for large, multisite, and
... Read more
Technology Scorecards

Aligning IT Investments with Business Performance

by Sam Bansal ...

Plan, execute, and sustain a successful IT campaign with Sam Bansal's perfect scorecard approachFirst came the dot.com bust, then the IT squeeze. Despite software being the tail that wags the dog in most corporations, the cham-pions of IT, the CIOs, are constantly under fire to justify and maximize their IT investments—past, present, and future.Learn how to establish Key Performance Indicators and ... Read more

$30.00 USD

Plan, execute, and sustain a successful IT campaign with Sam Bansal's perfect scorecard approachFirst came the dot.com bust, then the IT squeeze. Despite software being the tail that wags the dog in most corporations, the cham-pions of IT, the CIOs, are constantly under fire to justify and maximize their IT investments—past, present, and future.Learn how to establish Key Performance Indicators and
... Read more

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“johnson jose”

Quality Experience Telemetry

The Club of Masks (Unabridged)

Hunting for Hidden Gold (Unabridged)

People who read these also enjoyed

Leading the Transformation

Lean and the Art of Cloud Computing Management

Business in the Cloud

High Velocity Itsm

Managing the Testing Process

A Manager's Guide to Data Warehousing

Executive's Guide to Cloud Computing

Practices for Scaling Lean & Agile Development

Technology Scorecards

eReaders

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