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“jeff sussna”

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  • Designing Delivery

    Rethinking IT in the Digital Service Economy

    by Jeff Sussna ...
    Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers.To help you improve customer satisfaction and create ... Read more

    $28.09 USD