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Customer-Driven Transformation

How Being Design-led Helps Companies Get the Right Services to Market

by Joe Heapy, Oliver King, James Samperi ...

Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add that little bit of magic or true competitive advantage. In an overcrowded marketplace there is often little opportunity to break away from the pack and influence customer perceptions; Customer-Driven Transformation demonstrates how to use design thinking ... Read more

$41.39 USD

Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add that little bit of magic or true competitive advantage. In an overcrowded marketplace there is often little opportunity to break away from the pack and influence customer perceptions; Customer-Driven Transformation demonstrates how to use design thinking
... Read more

The Challenger Sale

Taking Control of the Customer Conversation

by Matthew Dixon, Brent Adamson ...

What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them.The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at ... Read more

$14.99 USD

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What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them.The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at
... Read more

Also available as: Audiobook
Execution

The Discipline of Getting Things Done

by Larry Bossidy, Ram Charan, Charles Burck ...

#1 NEW YORK TIMES BESTSELLER • More than two million copies in print! The premier resource for how to deliver results in an uncertain world, whether you’re running an entire company or in your first management job.“A must-read for anyone who cares about business.”—The New York TimesWhen Execution was first published, it changed the way we did our jobs by focusing on the critical importance of “the ... Read more

$14.99 USD

Also available as: Audiobook

#1 NEW YORK TIMES BESTSELLER • More than two million copies in print! The premier resource for how to deliver results in an uncertain world, whether you’re running an entire company or in your first management job.“A must-read for anyone who cares about business.”—The New York TimesWhen Execution was first published, it changed the way we did our jobs by focusing on the critical importance of “the
... Read more

Also available as: Audiobook
Managing For Dummies

by Bob Nelson, Peter Economy ...

The fast and easy way to learn how to manage people, projects, and teamsBeing a manager can be an intimidating and challenging task. Managing involves teaching new skills to employees, helping land a new customer, accomplishing an important assignment, increasing performance, and much more. The process of management can be very challenging at times, but it can also bring you a sense of fulfillment ... Read more

$15.00 USD

Also available as: Audiobook

The fast and easy way to learn how to manage people, projects, and teamsBeing a manager can be an intimidating and challenging task. Managing involves teaching new skills to employees, helping land a new customer, accomplishing an important assignment, increasing performance, and much more. The process of management can be very challenging at times, but it can also bring you a sense of fulfillment
... Read more

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Leading with Obeya

Using a big room to lead successful strategies

by Tim Wiegel ...

In 2014 when Tim Wiegel was introduced to the concept of Obeya, pieces of a puzzle started falling into place. The Obeya (Japanese for ‘big room’) is a physical space where visual management is used to align operational teams and leadership in their efforts to translate strategy into meaningful day-to-day work and results. Toyota started using Obeya during the development of the Prius in the 90’s. ... Read more

$14.39 USD or Free with Kobo Plus

In 2014 when Tim Wiegel was introduced to the concept of Obeya, pieces of a puzzle started falling into place. The Obeya (Japanese for ‘big room’) is a physical space where visual management is used to align operational teams and leadership in their efforts to translate strategy into meaningful day-to-day work and results. Toyota started using Obeya during the development of the Prius in the 90’s.
... Read more
Perfect Phrases for Managers and Supervisors, Second Edition

by Meryl Runion ...

Series series Perfect Phrases Series
The Right Phrase for Every Situation . . . Every TimeCommunication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and ... Read more

$10.39 USD

The Right Phrase for Every Situation . . . Every TimeCommunication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and
... Read more
Digital Transformation

Build Your Organization's Future for the Innovation Age

by Lindsay Herbert ...

One book for the entire journey: How to digitally transform your organizationInnovation in the face of major external change is critical for any organization's success, but attempting to do so often leads to more questions than actions: Where do you start? How do you get the right resources? How should work be implemented? What data should you measure?For the first time, these questions are ... Read more

$23.99 USD

One book for the entire journey: How to digitally transform your organizationInnovation in the face of major external change is critical for any organization's success, but attempting to do so often leads to more questions than actions: Where do you start? How do you get the right resources? How should work be implemented? What data should you measure?For the first time, these questions are
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Perfect Phrases for the Sales Call, Second Edition

by Jeb Brooks, William T. Brooks ...

Series series Perfect Phrases Series
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME DON'T MISS THESE OTHER BOOKS IN THE PERFECT PHRASES SERIESHow do you get face time with someone who doesn't accept sales calls? What is the best way to present the value of your offering? How do you handle price objections? Answer: You need to speak the right language.This fully revised second edition of the popular Perfect Phrases for the ... Read more

$13.69 USD

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME DON'T MISS THESE OTHER BOOKS IN THE PERFECT PHRASES SERIESHow do you get face time with someone who doesn't accept sales calls? What is the best way to present the value of your offering? How do you handle price objections? Answer: You need to speak the right language.This fully revised second edition of the popular Perfect Phrases for the
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The Mentoring Manual

The Mentoring Manual: Your Step by Step Guide to Being a Better Mentor

by Julie Starr ...

As a mentor you must be many things: role model, expert, advocate, cheerleader, enforcer and friend. Plus you must make a positive, lasting difference to the knowledge, skills and prospects of your mentee.So, being a mentor is a big responsibility. But with The Mentoring Manual, getting it right is easy.Based on methods developed - and proven – in business, this highly practical book will show you ... Read more

$12.39 USD

As a mentor you must be many things: role model, expert, advocate, cheerleader, enforcer and friend. Plus you must make a positive, lasting difference to the knowledge, skills and prospects of your mentee.So, being a mentor is a big responsibility. But with The Mentoring Manual, getting it right is easy.Based on methods developed - and proven – in business, this highly practical book will show you
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HR Disrupted

It’s time for something different (2nd Edition)

by Lucy Adams ...

THE NEW AND UPDATED EDITION OF THE CLASSIC WORK ON DISRUPTIVE HR. THE WAY WE WORK IS CHANGING FAST, AND TRADITIONAL HR IS NO LONGER FIT FOR PURPOSE.Equipping our organizations to meet today’s demands requires something very different. This book provides HR professionals with:a compelling case for changing HRpractical people solutions for a disrupted worldstrategies to make the changes they ... Read more

$8.69 USD or Free with Kobo Plus

THE NEW AND UPDATED EDITION OF THE CLASSIC WORK ON DISRUPTIVE HR. THE WAY WE WORK IS CHANGING FAST, AND TRADITIONAL HR IS NO LONGER FIT FOR PURPOSE.Equipping our organizations to meet today’s demands requires something very different. This book provides HR professionals with:a compelling case for changing HRpractical people solutions for a disrupted worldstrategies to make the changes they
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How to Think Strategically

Your Roadmap to Innovation and Results

by Davide Sola, Jerome Couturier ...

Discover how to become an effective strategic thinkerSome people seem to achieve the best results, again and again. Is it luck? Or is it strategy?How to Think Strategically equips you with the skills you need to make the best decisions and develop a powerful strategic mindset.This hands-on guide tackles both the thinking and the doing, helping you develop a robust strategic plan. It offers a six ... Read more

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Discover how to become an effective strategic thinkerSome people seem to achieve the best results, again and again. Is it luck? Or is it strategy?How to Think Strategically equips you with the skills you need to make the best decisions and develop a powerful strategic mindset.This hands-on guide tackles both the thinking and the doing, helping you develop a robust strategic plan. It offers a six
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The Manager's Answer Book

Powerful Tools to Maximize Your Impact and Influence, Build Trust and Teams, and Respond to Challenges

by Barbara Mitchell, Cornelia Gamlem ...

The award-winning Q&A guide on management from the authors of The Big Book of HR.2020 Winner, Next Generation Indie Book Award in the Career CategoryCongratulations, you're a manager! Now what?Of course, you have expertise in the field you're managing—but there's so much more to know, and your responsibilities can become overwhelming at times. A management career means continuous learning: ... Read more

$12.99 USD or Free with Kobo Plus

The award-winning Q&A guide on management from the authors of The Big Book of HR.2020 Winner, Next Generation Indie Book Award in the Career CategoryCongratulations, you're a manager! Now what?Of course, you have expertise in the field you're managing—but there's so much more to know, and your responsibilities can become overwhelming at times. A management career means continuous learning:
... Read more

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Customer-Driven Transformation

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The Challenger Sale

Execution

Managing For Dummies

Leading with Obeya

Perfect Phrases for Managers and Supervisors, Second Edition

Digital Transformation

Perfect Phrases for the Sales Call, Second Edition

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HR Disrupted

How to Think Strategically

The Manager's Answer Book

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