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“harley manning”

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  • Audiobook

    Outside In

    The Power of Putting Customers at the Center of Your Business

    by Harley Manning, Kerry Bodine, Josh Bernoff ...
    Narrated by Mel Foster ...

    Unabridged

    7 hours 36 min

    What simple innovation brought billions in new investments to Fidelity? What basic misunderstanding was preventing Office Depot from achieving its growth potential? What surprising insights helped the Mayo Clinic better serve both doctors and patients?The solution in each case was a focus on customer experience, the most powerful—and misunderstood—element of corporate strategy today.Customer ... Read more

    $35.99 USD