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    Expert Business Coach and trainer Glenn Devey shares with you his inside secrets to delivering the best feedback to engage your staff in their development journey. Critical to your success as a manager is your ability to consistently raise the performance of your team members, and the best leaders let their staff know exactly how they are measuring up. This friendly, engaging guide will give you a ... Read more

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    Series series Elements of Improving Quality and Safety in Healthcare
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  • Hypnotherapy Explained

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  • Organizing for Quality

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    This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the factors and processes that enable healthcare organisations in the United States and Europe to achieve - and sustain - high quality services for their users. The in-depth case-studies from seven leading hospitals give an international, evidence ... Read more

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  • The Gilded Age

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    The United States that entered the twentieth century was vastly different from the nation that emerged from the Civil War. Industrialization, mass immigration, the growing presence of women in the work force, and the rapid advance of the cities had transformed American society.Broad in scope, The Gilded Age brings together sixteen original essays that offer lively syntheses of modern scholarship ... Read more

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  • The New Age Primer

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