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“glenn d steele”

Showing 1 - 12 of 12 results for “glenn d steele”
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  • ProvenCare: How to Deliver Value-Based Healthcare the Geisinger Way

    by David T. Feinberg, Glenn D. Steele Jr. ...
    The gold standard in reengineering care deliveryWhen it comes to providing high-quality care in the most efficient, cost-effective way possible, ProvenCare has proven to be the gold standard in the industry. Developed at Geisinger Health System and praised by healthcare leaders worldwide, this pioneering approach provides an essential blueprint for healthcare executives who want to provide higher ... Read more

    $27.39 USD

  • Audiobook

    ProvenCare

    How to Deliver Value-Based Healthcare the Geisinger Way

    by Glenn D. Steele, David T. Feinberg ...

    Unabridged

    6 hours 24 min

    The gold standard in reengineering healthcare deliveryWhen it comes to providing high-quality care in the most efficient, cost-effective way possible, ProvenCare has proven to be the gold standard in the industry. Developed at Geisinger Health System and praised by healthcare leaders worldwide, this pioneering approach provides an essential blueprint for healthcare executives who want to provide ... Read more

    $19.99 USD

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  • Looptail

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  • Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

    by Doug Lipp ...
    With a Foreword by Jim Cora, former Chairman of Disneyland International"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that ... Read more

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  • Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

    by James Merlino ...
    THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as ... Read more

    $27.39 USD

  • Starbucks Leadership Lessons

    by Joseph A. Michelli ...
    TWO E-BOOKS IN ONEThe Starbucks ExperienceThe Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there ... Read more

    $31.19 USD

  • Employee Surveys That Work

    Improving Design, Use, and Organizational Impact

    by Alec Levenson ...
    Poorly designed employee surveys frustrate participants, analysts, and executives and can end up doing more harm than good. Alec Levenson offers sensible, practical ways to make them more useful and accurate and counters a number of unhelpful but common practices. He provides specific advice for ensuring that the purpose and desired outcomes of surveys are clear, the questions are designed to ... Read more

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  • The Positive Organization

    Breaking Free from Conventional Cultures, Constraints, and Beliefs

    by Robert E. Quinn ...
    Beholden to accepted assumptions about people and organizations, too many enterprises waste human potential. Robert Quinn shows how to defy convention and create organizations where people feel fully engaged and continually rewarded, where both individually and collectively they flourish and exceed expectations.The problem is that leaders are following a negative and constraining “mental map” that ... Read more

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  • The Experience

    The 5 Principles of Disney Service and Relationship Excellence

    by Bruce Loeffler, Brian Church ...
    Bring Disney-level customer experience to your organization with insider guidanceThe Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience — the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with ... Read more

    $17.00 USD

  • An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

    by Thomas H. Lee, MD ...
    The best strategies in healthcare begin with empathyRevolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize ... Read more

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  • Awakening Compassion at Work

    The Quiet Power That Elevates People and Organizations

    by Monica Worline, Jane E. Dutton ...
    Caring Is a Competitive AdvantageSuffering in the workplace can rob our colleagues and coworkers of humanity, dignity, and motivation and is an unrecognized and costly drain on organizational potential. Marshaling evidence from two decades of field research, scholars and consultants Monica Worline and Jane Dutton show that alleviating such suffering confers measurable competitive advantages in ... Read more

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