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“dimitry isaychenko”

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  • Metrics-based IT service management

    by Dimitry Isaychenko, Pavel Demin ...
    This book’s title is ‘Metrics-based service management”, and we assume measurement is a fundamental component of, and essential for, effective decision making, communication, corrective action, growth, etc. However we wish to emphasise that measurement is not the sole tool at a manager’s disposal. Leadership, empathy, communication, process design, willpower, and delegation can help a manager with ... Read more

    $57.99 USD or Free with Kobo Plus