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  • Doing Organizational Ethnography

    Series series Routledge Studies in Management, Organizations and Society
    This book presents a new way of understanding organizational ethnography due to its strong emphasis on what the word organizational means in organizational ethnography. In the past five years, a new organizational studies research field has developed involving organizational ethnographies, which is when organizations are studied using ethnographical methods. This development has shed light on the ... Read more

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    Most organizations consist of multiple business and support units, each populated by highly trained, experienced executives. But often the efforts of individual units are not coordinated, resulting in conflicts, lost opportunities, and diminished performance.Robert S. Kaplan and David P. Norton argue that the responsibility for this critical alignment lies with corporate headquarters. In this book ... Read more

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    by Noel Capon ...
    The way far too many people at far too many companies think about and execute marketing was born in an era when suppliers-the companies generating products and services-were in the catbird seat. That world is long dead, and customers now occupy that position. In this relentlessly globalizing economy, we live in a world of oversupply and underdemand, with too many suppliers chasing too few ... Read more

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  • The 12 Magic Slides

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    Series series Business and Management (R0)
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  • Dynamic Focus

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    Series series Medicine (R0)
    A growing, aging population; the rise to epidemic proportions of various chronic diseases; competing, often overlapping medical technologies; and of course, skyrocketing costs compounded by waste and inefficiency - these are just a few of the multifarious challenges currently facing healthcare delivery. Anunexpected source of solutions is being imported from the manufacturing sector: lean thinking ... Read more

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    Series series Business and Management (R0)
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  • Virtual Touchpoints

    by Bobbe Baggio ...
    Virtual work is desirable. It improves the quality of life and allows for work-life balance and autonomy. It cuts cost for both the employee and the employer and it increases employee satisfaction and retention, and broadens recruiting circles. The tools currently available and coming make virtual work more accessible to more people. The tools are getting better but a company’s ability to provide ... Read more

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