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Changing the World from the Inside Out

A Jewish Approach to Personal and Social Change

by David Jaffe ...

WINNER OF THE 2016 JEWISH BOOK COUNCIL AWARD FOR CONTEMPORARY JEWISH LIFE AND PRACTICEAn inspiring and accessible guide, drawn from Jewish wisdom, for building the inner qualities necessary to work effectively for social justice.The world needs changing—and you’re just the person to do it! It’s a matter of cultivating the inner resources you already have. If you are serious about working for ... Read more

$16.99 USD

WINNER OF THE 2016 JEWISH BOOK COUNCIL AWARD FOR CONTEMPORARY JEWISH LIFE AND PRACTICEAn inspiring and accessible guide, drawn from Jewish wisdom, for building the inner qualities necessary to work effectively for social justice.The world needs changing—and you’re just the person to do it! It’s a matter of cultivating the inner resources you already have. If you are serious about working for
... Read more
The Best Service is No Service

How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

by Bill Price, David Jaffé ...

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat ... Read more

$19.00 USD

Also available as: Audiobook

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat
... Read more

Also available as: Audiobook
The Frictionless Organization

Deliver Great Customer Experiences with Less Effort

by Bill Price, David Jaffe ...

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of ... Read more

$21.59 USD

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of
... Read more
Audiobook

The Frictionless Organization

Deliver Great Customer Experiences with Less Effort

by David Jaffe, Bill Price ...

Narrated by Caroline Miller ...

Unabridged

8 hours 8 min

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.Many organizations focus so intently on improving the way customers interact with them that they don't ask the more fundamental question of whether the interactions are needed in the first place. ... Read more

$19.99 USD

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.Many organizations focus so intently on improving the way customers interact with them that they don't ask the more fundamental question of whether the interactions are needed in the first place.
... Read more
Your Customer Rules!

Delivering the Me2B Experiences That Today's Customers Demand

by Bill Price, David Jaffé ...

What you need to know about your customersNow more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips—and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. ... Read more

$17.00 USD

What you need to know about your customersNow more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips—and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control.
... Read more
Audiobook

Your Customer Rules!

Delivering the Me2B Experiences That Today's Customers Demand

by David Jaffe, Bill Price ...

Narrated by Steven Cooper ...

Unabridged

7 hours 4 min

Most organizations struggle to really improve one of the most important factors of their success: the sales and service experiences they offer customers. Despite extensive--and expensive--efforts, this critical competitive edge remains out of reach for many. They key problem is that most companies fail to understand that, more than ever before, the customer is in control of the relationship. Where ... Read more

$19.99 USD

Most organizations struggle to really improve one of the most important factors of their success: the sales and service experiences they offer customers. Despite extensive--and expensive--efforts, this critical competitive edge remains out of reach for many. They key problem is that most companies fail to understand that, more than ever before, the customer is in control of the relationship. Where
... Read more
Audiobook

Best Service Is No Service, The

How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

by Bill Price, David Jaffe ...

Narrated by Jim Bond ...

Abridged

10 hours 11 min

Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a “relationship” with your company’s customer service department, or do they simply want to purchase your products or services so they can put them to use?In this groundbreaking book, Bill Price and David ... Read more

$42.99 USD

Also available as: eBook

Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a “relationship” with your company’s customer service department, or do they simply want to purchase your products or services so they can put them to use?In this groundbreaking book, Bill Price and David
... Read more

Also available as: eBook
Warranties for Builders and Remodelers, Third Edition

by Zach Packard, David S Jaffe, Felicia Watson ...

The third edition of Warranties for Builders and Remodelers is your indispensable resource for navigating the complex landscape of warranties. Building on the success of its predecessors, this edition, crafted by the legal experts of the National Association of Home Builders, delves even deeper into the critical aspects of warranties. Meticulously researched and updated, it equips builders and ... Read more

$20.99 USD or Free with Kobo Plus

The third edition of Warranties for Builders and Remodelers is your indispensable resource for navigating the complex landscape of warranties. Building on the success of its predecessors, this edition, crafted by the legal experts of the National Association of Home Builders, delves even deeper into the critical aspects of warranties. Meticulously researched and updated, it equips builders and
... Read more
The Fourth Star

Four Generals and the Epic Struggle for the Future of the United States Army

by Greg Jaffe, David Cloud ...

They were four exceptional soldiers, a new generation asked to save an army that had been hollowed out after Vietnam. They survived the military's brutal winnowing to reach its top echelon. They became the Army's most influential generals in the crucible of Iraq.Collectively, their lives tell the story of the Army over the last four decades and illuminate the path it must travel to protect the ... Read more

Was $8.99 USD Now $4.99 USD

Also available as: Audiobooks

They were four exceptional soldiers, a new generation asked to save an army that had been hollowed out after Vietnam. They survived the military's brutal winnowing to reach its top echelon. They became the Army's most influential generals in the crucible of Iraq.Collectively, their lives tell the story of the Army over the last four decades and illuminate the path it must travel to protect the
... Read more

Also available as: Audiobooks
Growing Up with Domestic Violence

by Peter G. Jaffe, David A Wolfe, Marcie Campbell ...

Series Book 23 - Advances in Psychotherapy - Evidence-Based Practice
This compact and easy-to-read text by leading experts shows practitioners and students how to recognize the impact of intimate partner violence (IPV) on children and youth and to provide effective clinical interventions and school-based prevention programs. Exposure to IPV is defined using examples from different ages and developmental stages. The book describes the effects of exposure to IPV and ... Read more

$23.99 USD

This compact and easy-to-read text by leading experts shows practitioners and students how to recognize the impact of intimate partner violence (IPV) on children and youth and to provide effective clinical interventions and school-based prevention programs. Exposure to IPV is defined using examples from different ages and developmental stages. The book describes the effects of exposure to IPV and
... Read more
Essential Reads on Family Offices

by Globe Law and Business, Amelia Renkert-Thomas, Antoaneta Proctor, Asher Noor, Carl Sjöström, Carly E Doshi, Carolina Cintra, Caroline Underwood, Charlie Bain, Christian Stewart, David Werdiger, Dennis T Jaffe, Fabrizio Arengi Bentivoglio, Franklin J Parker, Guillermo Barandalla, Jeremy Cheng, Jessica McGawley, Kecia Barkawi, Maya Prabhu, Melissa Cowley Wolf, Michael S Schwartz, Nicola Saccardo, Peter Brock, Philip Marcovici, Philippe J Weil, Raimund Kamp, Rodolfo J Paiz Rodolfo Paiz, Roger King, Russell Cohen, Sue Nickason, Susan R Schoenfeld, Suzy Peterfriend, Tom McCullough, William J Kambas ...

Essential Reads on Family Offices is your essential resource featuring insights from the world’s foremost experts on the most pressing topics facing family offices and their advisers today. Containing a collection of authoritative materials dedicated to providing family offices and their advisers with the most informative and thought-provoking contributions on key themes, the content focuses on: • ... Read more

$130.49 USD

Essential Reads on Family Offices is your essential resource featuring insights from the world’s foremost experts on the most pressing topics facing family offices and their advisers today. Containing a collection of authoritative materials dedicated to providing family offices and their advisers with the most informative and thought-provoking contributions on key themes, the content focuses on: •
... Read more
Audiobook

The Fourth Star

Four Generals and the Epic Struggle for the Future of the United States Army

by Greg Jaffe, David Cloud ...

Narrated by Richard McGonagle ...

Unabridged

12 hours 28 min

They were four exceptional soldiers, a new generation asked to save an army that had been hollowed out after Vietnam. They became the Army's most influential generals in the crucible of Iraq. Collectively, their lives tell the story of the Army over the last four decades and illuminate the path it must travel to protect the nation over the next century. The careers of this elite quartet show how ... Read more

$22.50 USD

Also available as: eBook

They were four exceptional soldiers, a new generation asked to save an army that had been hollowed out after Vietnam. They became the Army's most influential generals in the crucible of Iraq. Collectively, their lives tell the story of the Army over the last four decades and illuminate the path it must travel to protect the nation over the next century. The careers of this elite quartet show how
... Read more

Also available as: eBook

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Recommended For You

Top Series in United States

Advances in Psychotherapy - Evidence-Based Practice

Changing the World from the Inside Out

The Best Service is No Service

The Frictionless Organization

The Frictionless Organization

Your Customer Rules!

Your Customer Rules!

Best Service Is No Service, The

Warranties for Builders and Remodelers, Third Edition

The Fourth Star

Growing Up with Domestic Violence

Essential Reads on Family Offices

The Fourth Star

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

Top Series in United States

Advances in Psychotherapy - Evidence-Based Practice

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