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“dave stubberfield”

Showing 1 - 12 of 12 results for “dave stubberfield”
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  • Supercharging the Customer Experience

    How organizations can drive performance in today’s values - based economy

    by Alan Williams, Dave Stubberfield ...
    In nearly all sectorsespecially those that are service relatedanew business agenda is emerging that is changing the landscape of customer experience and making traditional approaches no longer relevant. Customers are increasingly making choices based on emotion rather than rationale, and their thoughts and feelings can be shared to millions, instantly, in our super-connected world. Furthermore, ... Read more

    $12.99 USD or Free with Kobo Plus

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  • Buzzing Communities

    How to Build Bigger, Better, and More Active Online Communities

    by Richard Millington ...
    Buzzing Communities cuts through the fluff to offer a clear process for creating thriving online communities. This book combines a century of proven science, dozens of real-life examples, practical tips, and trusted community-building methods. This step-by-step guide includes a lifecycle for tracking your progress and a framework for managing your organization's community efforts. This Book Will ... Read more

    $9.99 USD or Free with Kobo Plus

  • The Essential Management Toolbox

    Tools, Models and Notes for Managers and Consultants

    by Simon Burtonshaw-Gunn ...
    A must have for all practising and aspiring consultants and strategists, this book covers a wide range of consultancy tools and techniques that are well displayed, well described and well referenced. The tools and techniques are helpfully divided in to twenty recognisable skills sectors within management consultancy fields and specialisms.The depiction of the content with diagrams aids the process ... Read more

    $44.00 USD

  • The Effective Change Manager: The Change Management Body of Knowledge

    by The Change Management Institute ...
    'The Effective Change Manager' is designed for change management practitioners, employers, authors, academics and anyone with an interest in the evolving professional discipline of change management. The first edition, 'The Change Management Body of Knowledge (CMBoK(c))', drew on the experience of more than six hundred change management professionals in thirty countries. This second edition has ... Read more

    $33.99 USD

  • Creating and Delivering Your Value Proposition

    Managing Customer Experience for Profit

    by Cindy Barnes, Helen Blake, David Pinder ...
    In recent years, developing a value proposition has become a prime consideration for businesses. A value proposition is an analysis and quantified review of the business benefits, costs and value that a company can deliver to prospective customers and customer segments. Creating and Delivering your Value Proposition provides guidance for business leaders - demonstrating why having a strong value ... Read more

    $46.99 USD

  • Internal Communications

    A Manual for Practitioners

    by Liam FitzPatrick, Klavs Valskov ...
    Series series PR In Practice
    Get internal communications right in your organization and the benefits are clear: motivated staff, better financial performance, a strong external reputation and delighted customers are just a few of the reasons why getting your message over to staff effectively matters.Internal Communications explores what good practice in internal communications looks like, providing a no-nonsense, step-by-step ... Read more

    $41.99 USD

  • Designing Organisations

    Why it matters and ways to do it well

    by Naomi Stanford ...
    A new approach to structuring a business to support strategy and maximise efficiency.Organisation design matters. Every organisation has a better chance of success if it's designed properly, and that design is regularly reviewed, refreshed and updated to reflect and support organisational goals.Based on the latest thinking and research, and taking into account the profound impact the Covid-19 ... Read more

    $14.99 USD

  • Essential Tools for Organisational Performance

    Tools, Models and Approaches for Managers and Consultants

    by Simon Burtonshaw-Gunn, Malik Salameh ...
    This book focuses on organizational development for increased business performance. The text and models cover process management, leading to change management and organizational development. Burtonshaw-Gunn and Salameh show that process implementation in any business depends on two key factors. First, the role of knowledge management in organizational and individual improvement is vital. Secondly, ... Read more

    $30.00 USD

  • The Conversation Company

    Boost Your Business Through Culture, People and Social Media

    by Steven Van Belleghem ...
    Research shows that consumer conversations, client happiness and empowered employees are the pillars of growth in a successful company. However, many organizations make decisions that contradict these findings and hamper their prospects of expansion.The Conversation Company will help your organization become a business in which people are the key driver of growth, sharing engaging content and ... Read more

    $35.99 USD

  • Building Digital Culture

    A Practical Guide to Successful Digital Transformation

    by Daniel Rowles, Thomas Brown ...
    WINNER: CMI Management Book of the Year Awards 2018 - Management Futures CategoryBuilding Digital Culture aims to answer a simple question: How can organizations succeed when the environment they operate in is changing so quickly? The last thing businesses need today is a digital strategy. Instead, their strategy needs to be fit for our fast-changing digital world, where businesses have more data ... Read more

    $35.99 USD

  • Organization Design

    A Guide to Building Effective Organizations

    by Patricia Cichocki ...
    With the rate of change in organizations at an all-time high, the need for strong organization design has never been more pressing. Organization Design provides a complete road map to building successful organizations through good organization design. It presents a practical process; a robust, broad-based model and a set of tools and techniques that all link together. Part One and Two together ... Read more

    $41.99 USD

  • Managing Strategy

    Your guide to getting it right

    by Books Chartered Management Institute ...
    Series series The Checklist Series: Step by step guides to getting it right
    Managing Strategy provides a series of checklists designed to help managers get to grips with analysing their organisations and developing and implementing strategic plans and options.It covers a range of topics, including:Understanding organisational culturePerforming SWOT and PEST analysesResearching new marketsCorporate mission and valuesSetting objectivesPerformance measurement and balanced ... Read more

    $11.99 USD