Rakuten Kobo

Shopping Cart

Item(s) unavailable for purchase

Please review your cart. You can remove the unavailable item(s) now or we'll automatically remove it at Checkout.

itemsitem

- Unlimited access to eBooks
  
  Unlimited access to audiobooks
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  
  Get 1 credit every month for the audiobook of your choice
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  
  Unlimited access to eBooks
  
  Unlimited access to audiobooks
  
  No commitment, cancel anytime at kobo.com/account/subscriptions
  Audiobook
  by ,
  
  Available:
  
  . No commitment, cancel anytime at kobo.com/account/subscriptions.
  
  Pre-order
  1 audiobook monthly
  
  + FREE 30-day trial
  
  Special Offer
  
  Get 1 credit every month to exchange for an audiobook of your choice
  
  *No commitment, cancel anytime
  
  FREE

itemsitem

Unlimited access to eBooks

Unlimited access to audiobooks

No commitment, cancel anytime at kobo.com/account/subscriptions

Get 1 credit every month for the audiobook of your choice

No commitment, cancel anytime at kobo.com/account/subscriptions

Unlimited access to eBooks

Unlimited access to audiobooks

No commitment, cancel anytime at kobo.com/account/subscriptions
Audiobook
by ,

Available:
. No commitment, cancel anytime at kobo.com/account/subscriptions.

Pre-order
1 audiobook monthly

+ FREE 30-day trial

Special Offer

Get 1 credit every month to exchange for an audiobook of your choice

*No commitment, cancel anytime

FREE

Recommended For You

Skip side bar filters

Achieving HR Excellence through Six Sigma

by Daniel T. Bloom ...

Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes of hiring, retention, appraisal, and development ... Read more

$48.99 USD

Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes of hiring, retention, appraisal, and development
... Read more

The Little Black Book of Project Management

by Michael Thomsett ...

The revised and updated third edition of this book reflects the newest techniques, the latest project management software, as well as the most recent changes to the Project Management Body of Knowledge (PMBOK™).For nearly twenty years, The Little Black Book of Project Management has provided businesspeople everywhere with a quick and effective introduction to project management tools and ... Read more

$4.49 USD

The revised and updated third edition of this book reflects the newest techniques, the latest project management software, as well as the most recent changes to the Project Management Body of Knowledge (PMBOK™).For nearly twenty years, The Little Black Book of Project Management has provided businesspeople everywhere with a quick and effective introduction to project management tools and
... Read more
Vendor Management

by Agostino Carrideo ...

If you’ve said any of the following, then this book is for you “We have hundreds of vendors — this will take forever!” “I have no idea who our vendors are or what they’re providing” “My current process is too manual & time-consuming” “Excel can no longer handle our needs" “We need executive summaries to share with management & auditors” “We need documentation on all our vendors and contracts” “We ... Read more

$2.94 USD

If you’ve said any of the following, then this book is for you “We have hundreds of vendors — this will take forever!” “I have no idea who our vendors are or what they’re providing” “My current process is too manual & time-consuming” “Excel can no longer handle our needs" “We need executive summaries to share with management & auditors” “We need documentation on all our vendors and contracts” “We
... Read more
ITIL® 4 Direct, Plan and Improve (DPI)

Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification

by Claire Agutter ...

ITIL® 4 Direct, Plan and ImproveIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, supporting those involved in directing or planning based on strategy and continual improvement – a must-have skillset ... Read more

$32.79 USD or Free with Kobo Plus

Also available as: Audiobook

ITIL® 4 Direct, Plan and ImproveIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, supporting those involved in directing or planning based on strategy and continual improvement – a must-have skillset
... Read more

Also available as: Audiobook
Call Centre Training and Development

by Laurence Carter ...

The training and development team of an international call centre enterprise is faced with the challenge of creating a global workforce, dedicated to excellent customer service, and high quality operational results that drive business performance. High standards for employee performance must be nurtured in the organisation. The training and development team is responsible for producing and ... Read more

$3.99 USD

The training and development team of an international call centre enterprise is faced with the challenge of creating a global workforce, dedicated to excellent customer service, and high quality operational results that drive business performance. High standards for employee performance must be nurtured in the organisation. The training and development team is responsible for producing and
... Read more
Six Sigma Deployment

by Cary Adams, Praveen Gupta, Charlie Wilson ...

Six Sigma Deployment provides a thorough understanding of the Six Sigma methodologies and its implementation in various industries. The authors offer practical information for successful implementation as well as what is needed to plan, monitor and steer this business strategy toward success. The authors begin with an introduction to the Six Sigma initiative by offering a chronology of events from ... Read more

$99.99 USD

Six Sigma Deployment provides a thorough understanding of the Six Sigma methodologies and its implementation in various industries. The authors offer practical information for successful implementation as well as what is needed to plan, monitor and steer this business strategy toward success. The authors begin with an introduction to the Six Sigma initiative by offering a chronology of events from
... Read more
Lean Analytics: A One Step at a Time Entrepreneur's Guide to Scaling Up Your Small Startup Business: Boost Productivity and Measure Only What Really Matters by Using Data Science the Agile Way

by Philip Small ...

Set Your Business Up For Success With Lean Analytics - Here'sHow!Do you want your customers to LOVE your products and services?Do you want to achieve your business goals with maximal success and minimal costs?Do you want to help your startup grow with smart and innovative business strategies?For this, you need to measure what matters - you need Lean Analytics.You may have heard the word Lean ... Read more

$7.99 USD or Free with Kobo Plus

Set Your Business Up For Success With Lean Analytics - Here'sHow!Do you want your customers to LOVE your products and services?Do you want to achieve your business goals with maximal success and minimal costs?Do you want to help your startup grow with smart and innovative business strategies?For this, you need to measure what matters - you need Lean Analytics.You may have heard the word Lean
... Read more
Directing the Agile Organisation

A lean approach to business management

by Evan Leybourn ...

Directing the Agile Organisation uses a combination of first-hand research and in-depth case studies to offer a fresh approach to business management, applying Agile processes pioneered in the IT and manufacturing industries. Agile Business Management is divided into four domains: your role as a manager, your organisation’s interaction with its customers, the management of your staff, and the ... Read more

$36.09 USD or Free with Kobo Plus

Directing the Agile Organisation uses a combination of first-hand research and in-depth case studies to offer a fresh approach to business management, applying Agile processes pioneered in the IT and manufacturing industries. Agile Business Management is divided into four domains: your role as a manager, your organisation’s interaction with its customers, the management of your staff, and the
... Read more
Win / Loss Reviews

A New Knowledge Model for Competitive Intelligence

by Rick Marcet ...

Series Book 23 - Microsoft Executive Leadership Series
An effective framework for strengthening competitiveness by learning from past deals and applying insights derived from them.Every sales opportunity, whether won or lost, has useful nuggets of information that can be harvested and used to improve performance. When those pieces of information are aggregated, analyzed and made available for all to use, the organization’s competitive position is ... Read more

$24.00 USD

An effective framework for strengthening competitiveness by learning from past deals and applying insights derived from them.Every sales opportunity, whether won or lost, has useful nuggets of information that can be harvested and used to improve performance. When those pieces of information are aggregated, analyzed and made available for all to use, the organization’s competitive position is
... Read more
Customer Journey Analytics A Complete Guide - 2021 Edition

by Gerardus Blokdyk ...

This Customer Journey Analytics Guide is DIFFERENT from books you're used to. If you're looking for a textbook, this is not for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer Journey Analytics challenges you're facing and generate better solutions to solve those problems ... Read more

$55.49 USD or Free with Kobo Plus

This Customer Journey Analytics Guide is DIFFERENT from books you're used to. If you're looking for a textbook, this is not for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer Journey Analytics challenges you're facing and generate better solutions to solve those problems
... Read more
Business Relationship Management A Complete Guide - 2021 Edition

by Gerardus Blokdyk ...

Does it have a strong relationship management and account management capability in place?Does s/he have any contact with the other party on your organization/personal level now?Has management disclosed details of the carve-out business in the basis of preparation?Has the client clearly articulated what it expects from your organization relationship?How do you keep each member of the team involved ... Read more

$55.49 USD or Free with Kobo Plus

Does it have a strong relationship management and account management capability in place?Does s/he have any contact with the other party on your organization/personal level now?Has management disclosed details of the carve-out business in the basis of preparation?Has the client clearly articulated what it expects from your organization relationship?How do you keep each member of the team involved
... Read more
Team Building Activities For Remote Teams A Complete Guide - 2021 Edition

by Gerardus Blokdyk ...

This Team Building Activities For Remote Teams Guide is unlike books you're used to. If you're looking for a textbook, this is not for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Team Building Activities For Remote Teams challenges you're facing and generate better solutions to ... Read more

$55.49 USD or Free with Kobo Plus

This Team Building Activities For Remote Teams Guide is unlike books you're used to. If you're looking for a textbook, this is not for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Team Building Activities For Remote Teams challenges you're facing and generate better solutions to
... Read more

Rakuten Kobo

eReaders

Apps

Accessories

What is Kobo Super Points?

Reward Yourself

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

“daniel t bloom”

Achieving HR Excellence through Six Sigma

People who read this also enjoyed

The Little Black Book of Project Management

Vendor Management

ITIL® 4 Direct, Plan and Improve (DPI)

Call Centre Training and Development

Six Sigma Deployment

Lean Analytics: A One Step at a Time Entrepreneur's Guide to Scaling Up Your Small Startup Business: Boost Productivity and Measure Only What Really Matters by Using Data Science the Agile Way

Directing the Agile Organisation

Win / Loss Reviews

Customer Journey Analytics A Complete Guide - 2021 Edition

Business Relationship Management A Complete Guide - 2021 Edition

Team Building Activities For Remote Teams A Complete Guide - 2021 Edition

eReaders

Apps

Accessories

Shopping Cart

You're getting the VIP treatment!

Your Shopping Cart is empty

Available:

1 audiobook monthly

+ FREE 30-day trial

Available:

1 audiobook monthly

+ FREE 30-day trial

Recommended For You

“daniel t bloom”

Show:

People who read this also enjoyed