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Managing Knock Your Socks Off Service

by Chip Bell, Ron Zemke, John Bush ...

You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or ... Read more

$7.99 USD

Also available as: Audiobook

You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or
... Read more

Also available as: Audiobook
Beep! Beep!

Competing in the Age of the Road Runner

by Oren Harari, Chip R. Bell ...

Outperform, outsmart, and outrun your competition with this comprehensive and fun management handbook starring Wile E. Coyote and Road Runner!Concerned about the changing business climate?Learn how to adapt with this easy-to-understand manual, where the cartoon characters of Wile E. Coyote and Road Runner act as metaphors for business managers seeking marketplace victories. ... Read more

$9.99 USD

Outperform, outsmart, and outrun your competition with this comprehensive and fun management handbook starring Wile E. Coyote and Road Runner!Concerned about the changing business climate?Learn how to adapt with this easy-to-understand manual, where the cartoon characters of Wile E. Coyote and Road Runner act as metaphors for business managers seeking marketplace victories.
... Read more
Managers As Mentors

Building Partnerships for Learning

by Chip R Bell, Marshall Goldsmith ...

The updated third edition of "the essential handbook for all those who are trusted advisors to aspiring leaders" (Jim Kouzes, coauthor of The Leadership Challenge).This latest edition of the classic Managers as Mentors is a rapid-fire read that guides leaders in helping associates grow in today's tumultuous organizations. Thoroughly revised throughout with twelve new chapters, this edition places ... Read more

$17.29 USD or Free with Kobo Plus

The updated third edition of "the essential handbook for all those who are trusted advisors to aspiring leaders" (Jim Kouzes, coauthor of The Leadership Challenge).This latest edition of the classic Managers as Mentors is a rapid-fire read that guides leaders in helping associates grow in today's tumultuous organizations. Thoroughly revised throughout with twelve new chapters, this edition places
... Read more
Take Their Breath Away

How Imaginative Service Creates Devoted Customers

by Chip R. Bell, John R. Patterson ...

Praise for Take Their Breath Away"Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring."—Seth Godin, author of Purple Cow and Tribes"Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV ... Read more

$16.99 USD

Praise for Take Their Breath Away"Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring."—Seth Godin, author of Purple Cow and Tribes"Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV
... Read more
Sprinkles

Creating Awesome Experiences Through Innovative Service

by Chip R. Bell ...

What makes a great cookie or cupcake special? Sprinkles!! Elevate your service from value-added to value-unique with Sprinkles, by bestselling author Chip R. Bell. This amazing little book is full of compelling stories, breathtaking insights, and super-cool techniques that will provide you with the perfect recipe for how to attract and retain the loyalty of today’s picky, fickle, and vocal ... Read more

$7.19 USD or Free with Kobo Plus

What makes a great cookie or cupcake special? Sprinkles!! Elevate your service from value-added to value-unique with Sprinkles, by bestselling author Chip R. Bell. This amazing little book is full of compelling stories, breathtaking insights, and super-cool techniques that will provide you with the perfect recipe for how to attract and retain the loyalty of today’s picky, fickle, and vocal
... Read more
Inside Your Customer's Imagination

5 Secrets for Creating Breakthrough Products, Services, and Solutions

by Chip R. Bell ...

"A journey into a powerful idea . . . the more people you involve as creators and contributors, the greater your innovation capacity." —Polly LaBarre, New York Times-bestselling coauthor of Mavericks at WorkOrganizations need to offer customers breakthrough products, services, and solutions to effectively compete in today's innovation-hungry economy. The challenge is customers often don't know ... Read more

$12.99 USD or Free with Kobo Plus

Also available as: Audiobook

"A journey into a powerful idea . . . the more people you involve as creators and contributors, the greater your innovation capacity." —Polly LaBarre, New York Times-bestselling coauthor of Mavericks at WorkOrganizations need to offer customers breakthrough products, services, and solutions to effectively compete in today's innovation-hungry economy. The challenge is customers often don't know
... Read more

Also available as: Audiobook
Audiobook

Inside Your Customer's Imagination

5 Secrets for Creating Breakthrough Products, Services, and Solutions

by Chip R. Bell ...

Narrated by Sean Pratt ...

Unabridged

5 hours 42 min

"Chip Bell's unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer's ingenuity for creating breakthrough results." -Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA)Every organization aspires to be customer-centric, but the current approach is shallow and ... Read more

$15.99 USD

Also available as: eBook

"Chip Bell's unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer's ingenuity for creating breakthrough results." -Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA)Every organization aspires to be customer-centric, but the current approach is shallow and
... Read more

Also available as: eBook
Wired and Dangerous

How Your Customers Have Changed and What to Do About It

by Chip R. Bell, John R. Patterson ...

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a companyÆs customer service doesnÆt adapt to these new conditions, they will get burned by ... Read more

$14.39 USD

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a companyÆs customer service doesnÆt adapt to these new conditions, they will get burned by
... Read more
Managers As Mentors

Building Partnerships for Learning

by Chip R. Bell, Marshall Goldsmith ...

NEW EDITION, REVISED AND UPDATEDThis latest edition of the classic Managers as Mentors is a rapid-fire read that guides leaders in helping associates grow in today's tumultuous organizations. Thoroughly revised throughout with twelve new chapters, this edition places increased emphasis on the mentor acting as a learning catalyst with the protégé rather than simply handing down knowledge.As with ... Read more

$16.59 USD

NEW EDITION, REVISED AND UPDATEDThis latest edition of the classic Managers as Mentors is a rapid-fire read that guides leaders in helping associates grow in today's tumultuous organizations. Thoroughly revised throughout with twelve new chapters, this edition places increased emphasis on the mentor acting as a learning catalyst with the protégé rather than simply handing down knowledge.As with
... Read more
Audiobook

Wired and Dangerous

How Your Customers Have Changed and What to Do About It

by John R. Patterson, Chip R. Bell ...

Narrated by Jay Webb ...

Unabridged

7 hours 20 min

Bestselling authors Chip Bell and John Patterson (more than 500,000 book copies sold collectively) describe the new rules for coping with demanding customers in a wired, want-it-now world. ... Read more

$19.99 USD

Bestselling authors Chip Bell and John Patterson (more than 500,000 book copies sold collectively) describe the new rules for coping with demanding customers in a wired, want-it-now world.
... Read more
Kaleidoscope

Delivering Innovative Service That Sparkles

by Chip R. Bell ...

2017 American Book Fest 2017 Best Book Award2017 North American Book Awards Silver Medalist2018 National Indie Excellence Awards FinalistAdd a Little Sparkle to Your ServiceIn his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the “core” of a service experience in a fashion that is value-unique, not just value-added. In his own words, ... Read more

$7.19 USD or Free with Kobo Plus

2017 American Book Fest 2017 Best Book Award2017 North American Book Awards Silver Medalist2018 National Indie Excellence Awards FinalistAdd a Little Sparkle to Your ServiceIn his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the “core” of a service experience in a fashion that is value-unique, not just value-added. In his own words,
... Read more
Audiobook

Managing Knock Your Socks Off Service

by Chip R. Bell, John Bush, Ron Zemke, David Zielinski ...

Narrated by Sean Pratt ...

Unabridged

7 hours 28 min

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space ... Read more

$24.98 USD

Also available as: eBook

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space
... Read more

Also available as: eBook

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Managing Knock Your Socks Off Service

Beep! Beep!

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Take Their Breath Away

Sprinkles

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Inside Your Customer's Imagination

Wired and Dangerous

Managers As Mentors

Wired and Dangerous

Kaleidoscope

Managing Knock Your Socks Off Service

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