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ITIL 4: Create, Deliver and Support: Reference and study guide

by Barclay Rae ...

The ITIL 4 Create, Deliver and Support (CDS) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from the ITIL 4 Foundation revision guide. It summarizes the ‘core’ IT service management activities and focuses on the co-creation of value with the customer through leadership, team structure learning and incremental improvement. Key topics include planning ... Read more

$28.99 USD or Free with Kobo Plus

The ITIL 4 Create, Deliver and Support (CDS) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from the ITIL 4 Foundation revision guide. It summarizes the ‘core’ IT service management activities and focuses on the co-creation of value with the customer through leadership, team structure learning and incremental improvement. Key topics include planning
... Read more

Prince2 for Beginners : For Certification and Study Guide for Project Management

by Paul Holdbrook ...

PRINCE2 (PRojects IN Controlled Environments) is a widely used method for managing projects, particularly in the United Kingdom as well as in other countries. I wrote this book to develop the reader’s working knowledge of all aspects of PRINCE2, with the goal of providing a truly useful self-study manual for the PRINCE2 Foundation qualification. The book is based on the most recent revisions to ... Read more

$3.99 USD or Free with Kobo Plus

PRINCE2 (PRojects IN Controlled Environments) is a widely used method for managing projects, particularly in the United Kingdom as well as in other countries. I wrote this book to develop the reader’s working knowledge of all aspects of PRINCE2, with the goal of providing a truly useful self-study manual for the PRINCE2 Foundation qualification. The book is based on the most recent revisions to
... Read more
Implementing Itsm

From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner

by Randy A. Steinberg ...

The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How ... Read more

$7.19 USD

The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How
... Read more
Master Data Management in Practice

Achieving True Customer MDM

by Dalton Cervo, Mark Allen ...

Series Book 559 - Wiley Corporate F&A
In this book, authors Dalton Cervo and Mark Allen show you how to implement Master Data Management (MDM) within your business model to create a more quality controlled approach. Focusing on techniques that can improve data quality management, lower data maintenance costs, reduce corporate and compliance risks, and drive increased efficiency in customer data management practices, the book will ... Read more

$45.00 USD

In this book, authors Dalton Cervo and Mark Allen show you how to implement Master Data Management (MDM) within your business model to create a more quality controlled approach. Focusing on techniques that can improve data quality management, lower data maintenance costs, reduce corporate and compliance risks, and drive increased efficiency in customer data management practices, the book will
... Read more
The TOGAF® Standard, 10th Edition - A Pocket Guide

by Andrew Josey, Dave Hornford ...

This is the official Pocket Guide for the TOGAF® Standard, 10th Edition from The Open Group. Building on over 25 years of development and constant input from The Open Group Architecture Forum’s global community of Enterprise Architecture thought leaders, the TOGAF Standard, 10th Edition expands the material available to architecture practitioners to make adoption of best practices easier. With ... Read more

$20.99 USD or Free with Kobo Plus

This is the official Pocket Guide for the TOGAF® Standard, 10th Edition from The Open Group. Building on over 25 years of development and constant input from The Open Group Architecture Forum’s global community of Enterprise Architecture thought leaders, the TOGAF Standard, 10th Edition expands the material available to architecture practitioners to make adoption of best practices easier. With
... Read more
42 Rules for Outsourcing Your Call Center (2nd Edition)

Best Practices for Outsourcing Call Center Planning, Operations and Management

by Geoffrey A. Best ...

Series series 42 Rules
'42 Rules for Outsourcing Your Call Center (2nd Edition)' is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The book ... Read more

$11.59 USD

'42 Rules for Outsourcing Your Call Center (2nd Edition)' is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The book
... Read more
Feeding Your Leadership Pipeline

How to develop the Next Generation of Leaders in Small to Mid-Sized Companies

by Daniel R. Tobin ...

Over the next 5 to 10 years, companies will be faced with retiring baby boomer leadership talent and will need to develop the next generation of leaders. Many large companies have substantial leadership development programs in place, but what about small to mid-sized companies facing the same talent crisis but without the resources or programs to replace their key leaders? Feeding Your Leadership ... Read more

$20.99 USD or Free with Kobo Plus

Over the next 5 to 10 years, companies will be faced with retiring baby boomer leadership talent and will need to develop the next generation of leaders. Many large companies have substantial leadership development programs in place, but what about small to mid-sized companies facing the same talent crisis but without the resources or programs to replace their key leaders? Feeding Your Leadership
... Read more
ITIL 4 Foundation Revision Guide

by Alison Cartlidge, IT service management UK ...

This revision guide will help all those who are preparing to take their ITIL 4 Foundation examination. A practical portable pocket-size reference for easy review and testing. Key examination topics are outlined concisely covering concepts, guiding principles, the four dimensions of service management, the ITIL service value system, the service value chain and ITIL practices. Sample questions and ... Read more

$16.39 USD or Free with Kobo Plus

This revision guide will help all those who are preparing to take their ITIL 4 Foundation examination. A practical portable pocket-size reference for easy review and testing. Key examination topics are outlined concisely covering concepts, guiding principles, the four dimensions of service management, the ITIL service value system, the service value chain and ITIL practices. Sample questions and
... Read more
ITIL® 4 Create, Deliver and Support (CDS)

Your companion to the ITIL 4 Managing Professional CDS certification

by Claire Agutter ...

ITIL® 4 Create, Deliver and SupportIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value stream based approach to IT-enabled products and services – a ... Read more

$32.79 USD or Free with Kobo Plus

Also available as: Audiobook

ITIL® 4 Create, Deliver and SupportIf you’ve achieved your ITIL® 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 Create, Deliver and Support (CDS) provides essential knowledge and capabilities for service management professionals, focusing on a value stream based approach to IT-enabled products and services – a
... Read more

Also available as: Audiobook
The IT4IT™ Reference Architecture, Version 2.1 – A Pocket Guide

iT4IT Version 2.1

by Andrew Josey ...

Series series The open group series
This Pocket Guide provides a concise introduction to the IT4IT™ Reference Architecture, Version 2.1, an Open Group Standard. The IT4IT standard provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT, enabling insight for continuous improvement. This Pocket Guide is based on the IT4IT Reference Architecture Version 2.1. What's ... Read more

$24.99 USD

This Pocket Guide provides a concise introduction to the IT4IT™ Reference Architecture, Version 2.1, an Open Group Standard. The IT4IT standard provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT, enabling insight for continuous improvement. This Pocket Guide is based on the IT4IT Reference Architecture Version 2.1. What's
... Read more
ServiceNow A Complete Guide - 2021 Edition

by Gerardus Blokdyk ...

How should the ServiceNow CoEI engage with other Centers of Excellence?Is there any sense of urgency for any areas to go live in ServiceNow faster than others?What business objectives and value are you trying to capture with ServiceNow?What integration and interfaces to other ServiceNow modules or other systems are in place?What is the role of applications and platforms in the service providers ... Read more

$55.49 USD or Free with Kobo Plus

How should the ServiceNow CoEI engage with other Centers of Excellence?Is there any sense of urgency for any areas to go live in ServiceNow faster than others?What business objectives and value are you trying to capture with ServiceNow?What integration and interfaces to other ServiceNow modules or other systems are in place?What is the role of applications and platforms in the service providers
... Read more
Collaborative Business Design: The Fundamentals

by Brian Johnson, Léon-Paul de Rouw ...

Collaborative business service design (CBSD) is a methodology to help business and IT cooperate more effectively to create IT-driven business services that fully support business requirements.This adapted version of CBSD for the Fundamentals Series explores the characteristics of IT-driven business services, their requirements and how to gather the right requirements to improve the service ... Read more

$16.99 USD or Free with Kobo Plus

Collaborative business service design (CBSD) is a methodology to help business and IT cooperate more effectively to create IT-driven business services that fully support business requirements.This adapted version of CBSD for the Fundamentals Series explores the characteristics of IT-driven business services, their requirements and how to gather the right requirements to improve the service
... Read more

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ITIL 4: Create, Deliver and Support: Reference and study guide

People who read this also enjoyed

Prince2 for Beginners : For Certification and Study Guide for Project Management

Implementing Itsm

Master Data Management in Practice

The TOGAF® Standard, 10th Edition - A Pocket Guide

42 Rules for Outsourcing Your Call Center (2nd Edition)

Feeding Your Leadership Pipeline

ITIL 4 Foundation Revision Guide

ITIL® 4 Create, Deliver and Support (CDS)

The IT4IT™ Reference Architecture, Version 2.1 – A Pocket Guide

ServiceNow A Complete Guide - 2021 Edition

Collaborative Business Design: The Fundamentals

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