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Top Series in United States

Showing 1 - 12 of 12 results for “alka jarvis”
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  • Quality Experience Telemetry

    How to Effectively Use Telemetry for Improved Customer Success

    by Alka Jarvis, Luis Morales, Johnson Jose ...
    This is an important and timely book. Students of organizational behavior for the last 15 years have been asking how to integrate the technology of data gathering and data analysis with critical organizational challenges. This book shows how to do that, using the field of customer service to illustrate the broader point. This volume allows lay readers to understand telemetry and helps them enhance ... Read more

    $53.99 USD or Free with Kobo Plus

  • Business Sustainability

    Going Beyond ISO 9004:2018

    by Alka Jarvis, Paul C. Palmes ...
    Competitive advantage as it existed in the 1970s and 1980s is no longer valid. Leaders must be ready to adopt the thinking that there is no such thing as long-term competitive advantage anymore, due to the constantly changing landscape, and they will have to repeatedly redefine and redesign business strategies to survive. ISO 9004:2018 represents a major contribution in the application of sound ... Read more

    $44.99 USD or Free with Kobo Plus

  • Achieving Customer Experience Excellence through a Quality Management System

    by Alka Jarvis, Luis Morales, Ulka Ranadive ...
    For the past decade, process validation issues ranked within the top six of Food and Drug Administration (FDA) form 483 observation findings issued each year. This poses a substantial problem for the medical device industry and is the reason why the authors wanted to write this book. The authors will share their collective knowledge: to help organizations improve patient safety and increase ... Read more

    $44.99 USD or Free with Kobo Plus

  • ISO 9000-3

    A Tool for Software Product and Process Improvement

    by Raymond Kehoe, Alka Jarvis ...
    Series series Business and Management (R0)
    Purpose The purpose of this book is to provide the reader with an understanding of the ISO 9000-3 guideline and how it applies to the specification, development, test, and maintenance of software. We will show that the basic practices and procedures that define software engineering and the ISO guideline are, for all intents and purposes, one and the same. We hope that the readers of this book will ... Read more

    $49.49 USD

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  • Advanced Multi-Project Management

    Achieving Outstanding Speed and Results with Predictability

    by Gerald I. Kendall, Kathleen M. Austin ...
    Even in a well-managed multi-project environment, it is not unusual to see half of all projects completed either late, over budget or with cuts to original scope. However, the proven approach presented in Advanced Multi-Project Management has enabled large, medium, and even small organizations to consistently complete their projects faster, within original scope and budget, and increase the number ... Read more

    $44.99 USD

  • Lean Six Sigma for the Office

    Integrating Customer Experience for Enhanced Productivity

    by James William Martin ...
    Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to ... Read more

    $72.99 USD

  • Leading the Transformation

    Applying Agile and DevOps Principles at Scale

    by Gary Gruver, Tommy Mouser ...
    Software is becoming more and more important across a broad range of industries, yet most technology executives struggle to deliver software improvements their businesses require. Leading-edge companies like Amazon and Google are applying DevOps and Agile principles to deliver large software projects faster than anyone thought possible. But most executives don’t understand how to transform their ... Read more

    $9.99 USD

  • 2600 Phrases for Effective Performance Reviews

    Ready-to-Use Words and Phrases That Really Get Results

    by Paul Falcone ...
    This trusted reference puts thousands of ready-to-use words, phrases, descriptions, and action items right at your fingertips — perfect for review time, creating development plans, and monitoring performance year-round.Whether you're an HR professional or a manager, chances are there's one task you really dislike: giving performance reviews. Even if you know the basic points you want to get across ... Read more

    $10.99 USD

    Also available as: Audiobook

    Also available as: Audiobook

  • Lean and the Art of Cloud Computing Management

    by Gregor Petri ...
    About a year ago, we published the Cloud Academy primer "Shedding Light on Cloud Computing". Since then, interest in cloud computing has blossomed and I have had the opportunity to present our Cloud Academy content at cloud computing events around the world. This new book encapsulates the insights and knowledge gathered from the conversations at these events. That includes the dialogue with cloud ... Read more

    Free

  • HBR'S 10 Must Reads: The Essentials

    by Harvard Business Review, Clayton M. Christensen, Michael E. Porter, Daniel Goleman, Peter F. Drucker ...
    Series series HBR's 10 Must Reads
    An introduction to the most enduring ideas on management from Harvard Business ReviewChange is the one constant in business, and we must adapt or face obsolescence. Yet certain challenges never go away. That's what makes this book "must read." These are the 10 seminal articles by management's most influential experts, on topics of perennial concern to ambitious managers and leaders hungry for ... Read more

    $17.99 USD or Free with Kobo Plus

  • Achieve PMP Exam Success, 5th Edition

    A Concise Study Guide for the Busy Project Manager

    by Diane Altwies and Janice Preston ...
    This best-selling study guide provides busy project managers with a brief, yet proven comprehensive self-study program for successfully passing the Project Management Professional (PMP®) Certification Exam on the first attempt, while cutting study time in half. Achieve PMP® Exam Success includes a pre-assessment test to help users develop a focused study plan. It closely follows the Project ... Read more

    $35.99 USD

  • Reengineering the Corporation

    Manifesto for Business Revolution, A

    by Michael Hammer, James Champy ...

    $11.99 USD