A Rakuten Company

TERMS OF SALE: DEVICES

Purchases:

When you purchase your eReader or accessories, you will be charged the total amount of your order (plus any applicable taxes and shipping and handling charges) to the credit card provided. Kobo accepts payment by Visa, MasterCard, American Express and Paypal.

Order Status:

Kobo will confirm your purchase by emailing you an order confirmation that outlines the details of your order, your order identification number and confirmation that the payment has been made to Kobo and that your credit card has been charged accordingly. Once your order leaves Kobo’s warehouse, Kobo will send you a second email with details on how to track the delivery of your order.

For any questions or concerns with regards to your purchase or its delivery, please review the FAQ section or Contact Kobo Customer Care (http://www.kobo.com/help).

Delivery:

The cost of standard delivery will be applied to all orders. Kobo does not ship to PO Boxes and will require a street address for delivery.

Your order will usually be delivered to you within 7 to 10 days of the date of purchase. All deliveries will be made by standard ground transportation.

If an order cannot be delivered due to inaccurate or incomplete delivery information provided by you then the order will be returned to Kobo and you will be charged for all delivery charges incurred.

If an order cannot be delivered due to unavailability at the delivery address or refusal at the door, then the order will be returned to Kobo and you will be charged for all delivery charges incurred.

Cancellations

Please contact Kobo customer care for all order cancellations and returns (http://www.kobo.com/help).

If you wish to cancel your order, cancellation charges will not be applied within 24 hours of purchase.

If you wish to cancel your order after 24 hours of purchase, standard shipping charges could be applied for delivery and return of product.

Returns

If you are dissatisfied with your eReader purchased through Kobo.com for any reason, you have thirty (30) calendar days after the date of purchase to return the eReader to Kobo. All delivery charges required to return the eReader are at your expense. Upon receipt of the returned eReader, Kobo will refund the cost of the eReader to the credit card charged at the time of purchase, less any applicable delivery charges. Please contact customer care for all order cancellations and returns (http://www.kobo.com/help).

Warranty & Help

If you encounter problems with your eReader, please contact Kobo’s Customer Care centre to resolve the issue (http://www.kobo.com/help). If, within the warranty period, the issue cannot be resolved, you may exchange your defective eReader in accordance with Kobo’s warranty. Kobo will require a copy of your receipt if you make a warranty claim for your eReader.

Warranty information can be found at http://www.kobo.com/userguides